Author Archives: McKall Morris

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SkyWest Top Service Moments of 2016

McKall Morris
Corporate Communications Manager

Whether it’s taking care of our fleet, our operation, our passengers or our employees, SkyWest people provide great acts of service every day of the year. With the New Year upon us, take a look at just a few of the top service stories shared with us in 2016.


  • CaptureCaptain Praised for Act of Kindness

In April, a mother and her young children were on a late-night flight. As the mom struggled to carry her sleeping children and the family’s luggage off the aircraft, Captain Tracy Woodbury came to assist, offering to carry the sleeping toddler to help the family get home. The mother was so touched she shared the story in a Facebook post. Read the full story here.

  • Flight Attendant Helps Passenger Make Crucial Connection

Passenger Joe Stevens reached out to us to pass along his thanks to Flight Attendant Manuel Parra. If it wasn’t for Manuel’s service, Joe told us he likely would have missed his international flight connection to travel to his ill wife.

“I fly frequently and have never received such helpful, friendly service from any flight attendant comparable to the service I received from Manuel,” Joe said. “I told Manuel that I had a very short layover before I had to board a connecting flight to Asia to meet with my wife, who was ill. Our flight was close to an hour late leaving, and I was concerned I wouldn’t have time to make my connection.”

As promised to Joe, Manuel helped him through the immigration desk, the customs desk, the kiosk to get his boarding pass, and then through the security gate – just in time for Joe to board as the last passenger.

“For a flight attendant to offer such help is rare, and I want to let you know how much I appreciated him,” Joe continued. “I would definitely have missed my flight otherwise. Not only was his level of service far beyond what I have experienced on my many flights over the years, it was also beyond any level of customer service I have received in any industry. Manuel is much more than just an excellent flight attendant; he is an excellent person.”

  • CS Supervisor Flies with Unaccompanied Minor

img_0668An Aspen deaf camp counselor arrived at the local airport with a 12 year-old boy whose parents purchased a last-minute ticket home to Austin, Texas due to a family emergency. There was one problem; the flight had a connection in Denver. United Airlines does not allow unaccompanied minors under the age of 15 to travel alone during a connecting flight. The family was unaware of the policy, and the camp’s counselor was unable to accompany the boy home.

That’s when Customer Service Supervisor Zak Sidibe took it upon himself to help. On his own time, he flew as a passenger with the boy to Denver to escort him to his connecting flight back home to Austin. Zak communicated with the boy’s deaf parents via text message every step of the way. Thanks to his genuine kindness and heartfelt generosity, the family had some peace of mind knowing their son was in good hands to get home safely during a trying situation.

  • SLC Maintenance Team Donates Time and Talent to Leonardo Museum 

Leo BufferRecently, mechanics at our Salt Lake City maintenance base volunteered their time and expertise to the Leonardo Museum, sharing their love for the miracle of flight with the museum’s 180,000 annual visitors. After helping to reconstruct a C-131 aircraft inside the museum for the opening of the FLIGHT exhibit earlier this year, the SkyWest maintenance team volunteered their time to restore the plane’s luster and shine. Read the full story here.

  • Pilot Reaches Out to Young Passenger’s Parents During Diversion

Captain Peter Wagstaff recently went the extra mile when he made sure an unaccompanied minor and his anxious parents were informed during a diversion. He sat with the boy and allowed the boy to use his phone to call his parents and let them know what had happened. We received a letter from the child’s parents thanking Captain Wagstaff.

“The captain continued to keep us updated via texts on the progress of the plane,” mother Beth Shanker said, “As a parent of an unaccompanied minor, it was a relief to know someone was watching out for my son. We really appreciated the captain’s updates. He should be commended for the customer service.”

  • “I’m Your Match!” SkyWest Flight Attendant Donates Kidney to Co-worker 

JeAfter an ongoing battle against her kidney disorder, Tonuah Trujillo, a Seattle-based SkyWest flight attendant had received the bad news – her kidney function had declined to 12 percent, and she was going to need kidney dialysis or a transplant very soon. As Tonuah was preparing for dialysis due to the lack of donor matches, an incredible thing was taking place behind the scenes. For nearly three months, Chicago-based SkyWest flight attendant Jeanette Perez was taking numerous tests to see if she was a match for Tonuah.

“I became aware of Tonuah’s need via Facebook back in the fall. Long story short, I went through test after test to see if I was her match with the mentality of ‘if it’s meant to be, it will,’” Jeanette said. “I was finally given the go at the end of January and told Tonuah the good news. She did not know I was testing. She didn’t even know who I was really – other than our one time meeting on a Christmas deadhead.”

Read the full story here.


As illustrated by these stories ­– and even more from the year– SkyWest people deliver extraordinary service each day. With more than 30 million passengers this past year, SkyWest’s more than 11,500 aviation professionals have proven what it means to go above and beyond. Looking at joining the SkyWest team? Learn more by visiting www.skywest.com/careers

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Ready for Takeoff: Future Pilot in the Making

McKall Morris
Corporate Communications Manager

14947858_10154222863843191_318904850530337316_nIn his excitement to travel from Chicago to Moline, Illinois, little 3-year-old Declan Halpin had been running around in his fire truck jammies pretending to be a pilot all day.

“Declan could not have been more excited about flying ‘way up in the sky’ in an airplane,” Declan’s mother, Elizabeth Halpin, said.

When the SkyWest flight landed in Moline, Elizabeth and her two young boys waited to let everyone out before gathering their bags.

“[Declan and his 18-month-old brother] said goodbye to each of the passengers just like the flight attendant,” Elizabeth said.

pilotblogSkyWest Captain Michael Murphy noticed the boys and left the flight deck to help.

“I left the cockpit and went back to help a family,” said Captain Murphy. “Traveling with kids requires a few extra hands.”

But he offered more than just a helping hand; he invited the excited boy into the flight deck. No more make believe for Declan – he was now in a real pilot seat of a CRJ200.

“I like having kids come in the cockpit; they love buttons,” Captain Murphy said. “The little boy was excited so I asked the First Officer if we could use his seat for a bit. We pushed buttons, made 14908405_10154222864008191_3964536153415980647_nnoise and even talked into the P.A. Declan had a good time and he put a smile on my face for the rest of the day!”

After they left the aircraft, Captain Murphy’s actions inspired Elizabeth to share the story of how the SkyWest pilot made her son’s day and a memory to last a lifetime.

Thank you, Captain Murphy, for sharing your love of aviation and demonstrating above and beyond service! At SkyWest, professionals like Captain Murphy put our guiding principles of excellent service and quality to work each day.

Learn how you can join our team at skywest.com/careers.

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Behind the Scenes Look At Our Operation in Action

McKall Morris
Corporate Communications Manager

At SkyWest, our people work together to complete 1,800 flights each day to more than 200 destinations across North America. Catch a glimpse of our operation with this 360 degree time-lapse video recorded this summer at our SLC hub. Each day SkyWest completes more than 130 departures from Terminal 2 of the Salt Lake City International Airport (hint: keep an eye on the graphics in the video to see our flight schedule each hour of the day, and scroll around to get your 360 view).

Don’t let any more time lapse – join our team of more than 11,000 aviation professionals located at stations, bases and hubs across North America. Take Control of Your Career with SkyWest Airlines! Apply today at skywest.com/careers.

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Remembering 9/11

McKall Morris
Corporate Communications Manager

Sunday, Sept. 11 will mark 15 years since the terrorist attacks on Sept. 11, 2001 claimed nearly 3,000 lives. Few events are as indelibly inked upon our minds as the events of 9/11.  No matter where you were or what you were doing on that fateful day, chances are you remember it vividly.  There is no doubt that the events of 9/11 changed our nation and our industry.

This week, we remember and honor those who lost their lives at the World Trade Center and the Pentagon, those on board American Flight 11, American Flight 77, United Flight 93 and United Flight 175, as well as the first responders and the many heroes whose first thoughts were not of themselves, but of others.  We are grateful for all them and for all who continue to work to preserve our freedoms. Following are just a few ways you can honor and pay tribute this week:

  1. FLY your flag at half-staff for the 2,996 innocent human beings and 11 unborn babies who lost their lives, as well as the service members who died or were wounded in Operation Enduring Freedom.
  2. TAP into the love of country that flows through your veins. Give blood to the Red Cross to show solidarity with the more than 6,000 injured on that day.
  3. SHARE your memories of the attacks with loved ones and friends.
  4. POST an appropriate picture or remembrance on social media to show your solidarity with the many innocent victims.
  5. PARTICIPATE in a local 9/11 Stair Climb to show gratitude and understanding for the grueling conditions our first responders perform under in the line of duty.
  6. VISIT a local 9/11 memorial in your area, or one of the year-round memorials in Manhattan, the Pentagon, and Shanksville, Pennsylvania.
  7. VOLUNTEER through one of the many non-profit organizations dedicated to preserving September 11th as a National Day of Service and Remembrance.
  8. DONATE to a charity that supports the families of 9/11 victims, museums, and other beneficial programs.1200x630_remembering_9-11_facebook
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Why First Class Pilots Choose SkyWest

McKall Morris
Corporate Communications Manager

Put it all together and it’s clear that SkyWest pilots have more opportunity, exposure and access than any other regional pilot in the industry!

Today, SkyWest’s nearly 4,000 pilots operate more than 1,800 flights each day to more than 200 destinations throughout North America. But it doesn’t stop there – SkyWest is currently hiring new pilots to support the company’s continuing growth and new aircraft. The application process is streamlined, making it easy to take control of your career today. Find out more information about our pilot careers, or simply complete the application on skywest.com and a pilot recruiter will reach out to set up a convenient time for your interview. Take Control of Your Career. Apply at SkyWest Airlines today.

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My SkyWest Journey: From Cadet to Pilot

McKall Morris
Corporate Communications Manager

The SkyWest Pilot Pathway Program provides a direct path for exceptional pilots with a desire to take control of their aviation career! Enhanced seniority, guaranteed final interviews and access to pilot mentors are just a few of the upgrades students can receive by becoming a SkyWest Cadet on your way to becoming one of SkyWest’s nearly 4,000 professional pilots.

We talked to three of our pilots who originally joined SkyWest as cadets – Dylan Girgen, Jordan Torrance and Cullen Burgess ­– about their experience with the SkyWest Pilot Pathway Program, SkyWest’s training, and the journey to becoming a professional SkyWest pilot.

Cullen and Jordan's Class Photo

Cullen and Jordan’s Class Photo

Dylan's Class Photo

Dylan’s Class Photo

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

How did you hear about the SkyWest Pilot Pathway Program?

Dylan: I heard about the program through a friend that was in it before me – he was one of the first cadets. I joined because it was a fairly no risk commitment and it allowed me to feel a part of something bigger than just flight instructing. Being a cadet was a nice boost of confidence and drive to finish my hours as a CFI.

Jordan: I heard about [it] through my last job at Transpac Aviation Academy. Several of my buddies stressed the importance of the cadet program, mainly for one reason – you get propelled to the top seniority of your new hire class, and I knew having the edge in seniority was going to be significant.

What was your favorite benefit of being a SkyWest Cadet?

Cullen: It was nice to have an introduction to the company and be somewhat made a part of the team prior to showing up to day one.

Jordan: My favorite thing about being a SkyWest cadet was the advantage in seniority. We bid on our simulator time and location slots, all in the order of our seniority.

Dylan: Being a cadet, it was fun to interact with current SkyWest pilots. The recruitment pilots visited us at UND and took is out for dinner. This let us see the “real side” of someone who works at SkyWest, not just a practiced speech.

How did your guaranteed final interview go?

Dylan: The final interview went really well because we already knew our college representative. The informal dinners were really good for asking questions about what to expect in the interview and the real job.

Cullen: My interview went very nicely – everyone on the interview team was very kind. They were forward with what they were looking for and it made the day a lot easier knowing how it would go. I felt prepared for it. My advice is to study as much as you can. Making an effort to understand the airline world prior to entering shows them that you take it seriously. Knowing systems and regulations that apply are key, as well as things like exemption 3585. For the interview portion, show them that you’re someone they can sit next to for four days. That’s a big key, being a human being.

How was your training experience?

Cullen: Training was fairly straight forward and I felt like the whole teaching staff wanted us to succeed. I knew that there would be a lot of effort required to pass and I had to be willing to put in the effort. If you needed extra help on anything and let them know they were 100 percent willing to help out. That being said, almost everyone who did put the effort in made it through. That’s not something that all airlines can say, people I talk to now from other airlines talk about their dropout rates and they’re much higher than ours.

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Jordan in the flight deck

Jordan: Training wasn’t too much of a surprise. The ground instructors brief you on what to expect. That, coupled with what my friends had told me, made me feel prepared. The simulator portion was by far the toughest. There are so many things to know, it’s a little overwhelming to say the least. What’s challenging is knowing all the callouts, the profiles, the procedures, learning to fly a new plane and then top that off with the stress of being evaluated on everything you do. It’s not a walk in the park.

Why did you choose to fly with SkyWest?

Dylan: It’s a great company with people that care about each other. I chose SkyWest because they have a huge pilot staff, a large route structure and for these reasons I knew SkyWest was stable and growing!

Cullen: Choosing SkyWest boiled down to quality of training and quality of life. First and foremost I want to fly safely for a safe airline, and then I was hoping to be able to have some high quality of life as well. I could see with the training that there are high standards and I liked that. I also saw the potential for a quality of life prior to coming here; now that I am here the movement is unreal. Very soon I will most likely hold a line in Detroit, which is incredible for only being a couple months in. I feel that SkyWest would be okay in an economic downturn as well, so I don’t fear for my job as others do at other airlines. I would suggest to not to be persuaded to join a company for a bonus or a 6 month upgrade, go where you can learn to be part of the best and in the meantime still enjoy good pay without fear of losing a job as well as enjoy good people to work with!

Jordan: I’ve always heard positive things about SkyWest. The aviation industry seems like it’s in constant turmoil but SkyWest remains fairly constant and treats their employees well. Other regional airlines seem to always be uncertain of their future but the future is bright for SkyWest. We have tons of aircraft and continue to grow. It’s a great time to be in this company!

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Dylan and crew.

Interested in joining the SkyWest Pilot Pathway Program and becoming a cadet? Apply online at www.skywest.com/pilot-pathway.

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SkyWest Sets Performance Record with 40,000+ Flights!

McKall Morris
Corporate Communications Manager

SkyWest Airlines’ performance record continues, reaching 22 days 16 hours (and counting) without a controllable cancel. That means outside of weather and air traffic control-related issues, since Sunday, May 15, SkyWest has completed over 40,000 consecutive flights. This new record nearly doubles the previous record, set in March 2016, of 11 days 23 hours.

This is an extraordinary accomplishment that shows the dedicated, consistent work of SkyWest’s more than 11,500 people. The airline’s strong culture of professionalism, teamwork and success permeates the company from top to bottom and continues to set SkyWest apart from its competitors. Known for its unmatched team that works together for outstanding service and reliability, these aviation professionals operate nearly 1,900 flights each day to 209 destinations throughout North America with a fleet of 356 aircraft.

“This type of performance is only possible with exceptional planning and teamwork  from every employee,” said Mike Thompson, SkyWest Airlines Chief Operating Officer. “Our team has done a truly impressive job getting to this point, translating to real improvements as we continue to set a new reliability standard. We’re proud to kick off a strong start to summer and look forward to continuing to deliver the exceptional, reliable product our passengers have come to expect from SkyWest.”

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SkyWest strives to be the airline partner, employer and investment of choice, and in recent months has inked new flying agreements with each of four mainline partners – United Airlines, Delta Air Lines, American Airlines and Alaska Airlines. This record performance also helped Delta Connection achieve its own record this past month.

Interested in joining the SkyWest team? Learn more on skywest.com/careers.

Read more stories about SkyWest People in Action.

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How to Become a SkyWest Flight Attendant

McKall Morris
Corporate Communications Manager

SkyWest Flight Attendants are safety professionals who enjoy helping others with a smile. They have the confidence and training to handle any situation they may encounter, both on the ground and at 35,000 feet in the air. To join the dynamic InFlight team and earn a pair of wings, follow these steps:

  1. Review the Flight Attendant Career Guide
  2. Submit an online application for the Flight Attendant position
  3. Attend an InFlight group interview at one of our upcoming group interview locations; No invitation is needed
  4. Group interviews follow the same format at all locations: Applicants should wear business attire, bring a resume and check in for the group interview between 5:00 p.m. and 6:00 p.m. InFlight recruiters will give a brief presentation about SkyWest, the Flight Attendant position requirements and the available training class dates
  5. There is a short break for applicants to ask questions and consider the requirements, such a potential relocation, schedule flexibility and the ability to attend the 31 days of training on the dates available
  6. Applicants continue with the interview process by each taking a turn explaining, in one minute, why they would be a great Flight Attendant to the group
  7. Immediately following, recruiters review resumes and notes on their presentations
  8. A list will be posted of the applicants selected for an individual interview that night
  9. Following the one-on-one interview, applicants will be notified within two weeks of the results, and if selected for the Flight Attendant position, the email will contain a conditional offer of employment and ask the applicant to confirm or decline the offer
  10. Those who accept the offer will be confirmed in an InFlight Initial New Hire training class and emailed a study packet two to three weeks prior to their class date
  11. Training focuses on safety and applicants must adhere to the guidelines and policies set forth and successfully complete the curriculum

Following training, new SkyWest Flight Attendants begin their dynamic and exciting role which allows them to travel, meet new people and take on new challenges every day.

Read more articles about applying at SkyWest.

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Families that Fly Together: Thanks Mom!

McKall Morris
Corporate Communications Manager

For some, being a flight attendant at SkyWest runs in the family! We tracked down just a few of our InFlight families to give them a chance to say “Thanks, Mom”.


This last month, MSP based Flight Attendant Casey Buchanan was able to have a unique experience with her mother Maureen Buchanan  – Flight Attendant, LAX when they flew their first trip together!

FA Mother's Day“We had been trying for months to work together, since we’re in different bases, and it finally happened!” Casey said. “We both learned for each other, which was fun for us.”

Maureen started at SkyWest five years ago, and from the beginning she talked to Casey about joining the company.

“My mom always wanted to be a flight attendant, as did I. We both love adventure and meeting new people. She had always put things on hold so she could be at home with us girls. It was her time to do something for her, that she always wanted,” Casey said. “Watching her go after a lifelong dream of being a flight attendant when I was 19 was very inspiring. She not only went after her dream, but has accomplished it and grown from the experience. She is funny, hardworking, easy to talk to and doesn’t give up. As flight attendants we have brutal days, as a mother you have brutal years – especially raising three daughters – and she never gave up on us or on her dreams.”

Mothers Day 2016Maureen was able to pin on Casey’s wings this past September and as Casey explained, has been her rock during her first year as a flight attendant.

“She would text me every morning to say good luck and she sat up with me some nights during training and my first few months when things got hard. I wouldn’t have been able to make it through without her, once again, being my cheerleader,” Casey said. “She’s the best mom I could ever ask for and I am so happy to be following in her footsteps here at SkyWest!”

“We both love to work with people and give excellent service. We also love to travel and are very spontaneous,” added Maureen. “We love working for SkyWest. SkyWest is family and so are we and we feel this is our home.”


One mother-daughter team that loves to fly together is Jessica Henline – director of InFlight training and her mom, Kaye Manrique – Flight Attendant, SLC.

“When we fly together it’s like a mini-vacation!” Jessica said. “It’s so much fun! My mom is not only an amazing person and mother but she is the best flight attendant I have ever flown with!

Mothers Day 2016 storyKaye came to SkyWest in 1990 and has been a flight attendant (and held many positions in the InFlight department) for 26 years!

“I was raised with my mom being a flight attendant and grew up with the SkyWest family. People say aviation gets in your blood and I certainly agree with that!” said Jessica. “The career is like no other career in the world.“

Jessica explained that both her and her mom love being around people and making a positive impression on their day, so that is ultimately why they love their jobs.  Jessica went on to praise her mom saying, “My mom’s caring and giving heart is what makes her a great mother and flight attendant. She truly cares about the passengers and people in general and having her as an example in my life is part of what has made me the person, mother and flight attendant I am today.”


And just a few days ago, Jennifer Wilson – Flight Attendant, LAX celebrated her fifth year with SkyWest and there to surprise her and present her with her five-year anniversary wings was her son Julian Jenkins, Manager of InFlight Services.

Julian & Mom“Presenting her with her wings was a cool experience. She pinned my wings when I graduated from training and I was grateful for the opportunity to return the favor,” Julian said. “She started as a flight attendant a little over a year before she inspired me to do the same.”

While Julian and Jennifer haven’t had the chance to fly a trip together, they have traded planes with one another and enjoyed being able to meet up on breaks.

“Anyone who flies with her can attest that she is always a cheerful worker. She talks and smiles and connects with her crew and customers. She makes an excellent flight attendant because she has a passion for serving others and acts accordingly,” said Julian. “She’s a great mom because, among other things, she gave her best to her three boys and provided us with luxuries that she did not have while growing up. We have excelled because of her love, and we honor her for her dedication.”


Come join the SkyWest family! You can find information about SkyWest careers here.