When SkyWest Airlines officially took over service at Falls International Airport on Dec. 15, 2012, travelers were promised “quality” and “reliable” service. And that’s exactly what they’ve gotten.
In the first month of service, every SkyWest-operated Delta Connection flight that took off from Fall International arrived at its destination: Brainerd, Minn. or Minneapolis. Not a simple undertaking when you consider the added challenges of recent winter storms and the busy holiday travel season.
How did we do it? With lots of coordination from dozens of different teams and, of course, great support from the community.
There are about 34 people involved with every flight from Falls International – from pilots and flight attendants, to customer service agents at the airport and maintenance professionals who keep the plane in top condition. So when SkyWest was notified in September 2012 that we would be able to start service in International Falls, we immediately began working with each workgroup to review potential challenges and to ensure everyone was ready for the new flights. This coordination process also extended to the airport as we began to finalize the logistics of the new flights and worked out details for launch day.
Today, that teamwork has continued to help ensure each SkyWest-operated flight remains on schedule. We look forward to even more success in the future, helping connect the International Falls community to destinations around the world. To book your next flight, make sure you visit www.Delta.com for the best fares