Tag Archives: SkyWest Flight Attendants

Happy Father’s Day: Thanks, Dad!

The saying “it runs in the family” certainly rings true at SkyWest with aviation playing a big part for many of SkyWest’s 14,000 employees.

To celebrate Father’s Day, and to show our dads and father figures just how much we appreciate them, we asked a few SkyWest employees to share how their dads have inspired and guided them.

Jenny Elmer – CRJ First Officer, DEN

My dad has always been my hero since I was a little girl! He was a United Airlines pilot and I aspired to be an airline pilot just like him.

My dad constantly supported me and helped me get through my flight training. He even reinstated his CFI to fly with me while I built my flight time. He instilled the hard work ethic I have and reminded me to always find the fun in flying. Dad found humor in everything! We had a lot of laughs.

In 2005, I became an intern for United and was able to ride on Dad’s jumpseat for a handful of flights. Then in 2006, I was hired as a first officer at SkyWest Airlines. My dad wins the “most flights on your daughter’s jumpseat award”! He was on the jumpseat of one of my Brasilia flights and again several times when I transitioned to the jet! He was so proud of me and I was over the moon to have him on my flights!

I married a SkyWest pilot and my dad came along when my husband picked up one of my trips as captain. After starting my career at SkyWest, I continued flying trips on Dad’s jumpseat and made sure to join him and my husband (who is also at United now) on their jumpseat to Hawaii! I even rode on the jumpseat of Dad’s retirement flight!

I’m so proud of my dad and I will forever cherish the moments we had together flying. He shared all his knowledge of flying and encouraged me to always be the best that I could be. His great attitude led him through an amazing career and I aspire to work hard and to find the fun in every flight!

Thank you, Dad, for helping me become the pilot I am today! I want to make you proud!

Garrett Hintze – Maintenance Control Support, HDQ

Thinking back to when I was first hired at SkyWest, I remember thinking how incredibly lucky I was to have the opportunity to work alongside my father, my life’s biggest role model. Throughout my time here, my admiration for him, as well as our bond, has continually grown. He has always been an inspiration in my life and continues to set a high standard.

Even when it comes to activities outside of the workplace, such as biking, I find myself eating his dust. His sharp wits and high skill set have always been a source of reliance; hence it is no surprise that I find myself working in the same industry. His consistent support, and faith in my capacities, have played a major part in my success throughout life. He is genuinely great at what he does at SkyWest and far exceeds that in his role as a father.

Dad, you have given me the best things in life: your time, care, and love. I am so grateful to have you as my father. Happy Father’s Day!

Ethan Gray – CRJ First Officer, IAH

My dad has always been my primary inspiration for aviation. A decorated fighter pilot now with United, he has supported me throughout the long journey of becoming an airline pilot myself. I have fond memories of him flying over our house in F16s, or going to the airport to watch him land 737s. Flying runs deeply in my family, as my late grandfather was also a lifelong Air Force aviator.

Both my grandfather and dad were instrumental in my success as a pilot. The countless and riveting stories my grandfather shared kept me motivated when training got tough. My dad always had the right advice when I had a poor lesson or felt overwhelmed. If I ever needed some guidance or just a solid flying story, I always knew I could call either of them. Even though their tales consisted of action-packed heroics over enemy skies, it always came back to the fundamentals:

– Use all of your resources
– Never give up
– Never stop learning
– And of course, don’t forget to have fun

When I got the call from SkyWest, my family was ecstatic. In classic dad fashion, my father said “I’m not surprised!” Similar words to what he would tell me after every checkride pass or major milestone I completed. “You studied, you prepared, and now you’ve succeeded!” He, nor my mother, have ever expressed any doubts in my progression. They’ve been nothing but supportive. I am extremely thankful and blessed for this.

Last fall, my dad joined me on a short turn to Lake Charles. He rode in the flight deck jumpseat as Captain Sonny let me fly both legs. Our schedules so rarely line up, it made this experience very special. This was the first time a family member has ever flown with me as a professional pilot. I was so excited to have my dad and hero watching me work in the flight deck. With such experience observing me, I made sure I was on my absolute A-game. Not to brag, but I totally greased the landings for him.

Now with loads filling up, and both of our schedules becoming busier, it will probably be quite a while before we get to fly together again. That makes this experience all the more fun and special to me.

Kevin Law – System Controller, HDQ

I have always been inspired by my Dad to find a career in Aviation. Growing up, my dad served in the United States Air Force flying the EC-121 the F-102 and A-7D, before ending his military career after 30 years.

With a love for flying, my dad began looking into commercial aviation. Turns out we were both fortunate that SkyWest offered him the job. My dad was hired in 1984, and I followed in 1985.

I started as a ramp agent, and a year later, was hired as a Dispatcher/System Controller where I’ve spent the last 35 years. During this time I was fortunate to pre-plan flights and send releases as my dad’s dispatcher. Another fun memory working together is when he was flying into St. George (SGU) and I let him know over the radio that my first daughter was born. I also had great rides in the Brasilia riding in the jumpseat with him. Dispatchers are required to have jumpseat time and it was fun listening to him talk to air traffic control. I could tell they had talked many times before and had a good time ribbing each other. It was great to be able to ride along with my dad and see him do what he enjoys.

I have many happy memories and have enjoyed the many friendships that I have made at SkyWest. Thanks, Dad, and Happy Father’s Day!

Flight Attendants Spring Into Action

SkyWest’s more than 4,000 flight attendants provide exceptional service and help to tens of thousands of passengers every day. They’re also well trained to respond to a variety of emergency situations, including unexpected medical problems.

On Oct. 18, SkyWest flight 5596, operating as United Express, was flying from Chicago to Halifax, Nova Scotia when a passenger notified Rachel Bessey and Sandy Yeary that her child was acting strangely. She said the girl was having a hard time breathing and was lethargic. Rachel and Sandy sprang into action, requesting assistance from medical professionals onboard and providing support as the young passenger was attended to.

“I went straight into what we needed to do, we ended up using quite a bit of [medical] equipment on the plane,” recalled Rachel.

Both Rachel and Sandy said this was the worst medical issue they have ever had on board, but trusting the training and the medical staff, made the difference.

“By re-iterating the policies and procedures in your mind, when an emergency occurs (as the one we experienced), our actions were calm and second nature,” said Sandy.

Photo of: Rachel Bessy and Sandy YearyPrior to landing, the crew requested medical personnel meet the aircraft in Halifax and the passenger was transported immediately to the hospital. Doctors at the hospital identified that the passenger was suffering from diabetic ketoacidosis (DKA). Her mother disclosed that they were shocked to learn their 13-year-old daughter has Type 1 diabetes. We are grateful to learn that she has since improved and been released from the hospital.

“The medical professionals on the aircraft were just incredible. They saved the young girl’s life. It was quite an experience to witness,” Said Sandy.

“Everyone was great, all the passengers on the plane were so understandable,” said Rachel. “They all could tell we had it under control and coordinated.”

We applaud our crewmembers service, compassion and professionalism in responding to this medical emergency and continuing to take care of all the other passengers on the flight. It’s a great example of the great work that SkyWest teams are doing across North America every day.

To learn more about becoming a part of SkyWest’s flight attendant team, click here.

SkyWest Crews Volunteer for Wings for Autism Event in Boise

The airport is fast-paced, loud and can be overwhelming for almost anyone. For those with intellectual and other developmental disabilities, it can be unfamiliar and even scary. It is easy to understand why families who have children with such disabilities shy away from the airport.

That’s why SkyWest Airlines teamed up with Boise Airport, The Arc of Boise, TSA and Delta Air Lines, to offer Wings for Autism for some very special passengers.

According to The Arc, “Wings for Autism is designed to alleviate some of the stress that is experienced when traveling by air, the program provides families and individuals the opportunity to practice entering the airport, obtaining boarding passes, going through security and boarding a plane.”

SkyWest has participated in several events helping families with children who have special needs understand and get familiar with airport and aircraft procedures. Time and time again SkyWest crews have gone above and beyond to volunteer their time and resources to help these families.

This past weekend in Boise, Idaho (BOI), that same story rang true as volunteer after volunteer poured into BOI to help The Arc of Boise with their Wings for Autism event.

Whether it was Savanna Son, BOI InFlight Supervisor, talking to each family individually and making them feel welcomed and comfortable as they awaited their flight or ERJ Captain Patrick Persson hosting each child in the cockpit and taking several minutes with each of them to show them the insides and outs of the plane, our SkyWest crew made this a special day for all involved.

The children boarded a SkyWest E175, complete with a special sendoff from crews lined up on each side of the jetbridge. After a full safety demonstration from the flight attendants, they “taxied” around the airport while enjoying snacks and beverages. They were welcomed back to the gate with high fives and plenty of smiles.

Read more about SkyWest’s partnership with Wings for Autism events.

Many thanks to the SkyWest people who volunteered countless hours of coordination and expertise to share their love of flying and provide these families with memories that will last a lifetime! Interested in joining the SkyWest team? Learn more.

Flight Attendant Impresses Passenger with Helpfulness and Courtesy

SkyWest people are constantly looking for ways to provide outstanding service, even outside of their normal daily work responsibilities. Recently, customer Maurice Griffin was connecting to a SkyWest flight in Atlanta and experienced this hallmark service for himself after Maddie Dougherty, an Atlanta-based flight attendant supervisor, went out of her way to help him get to his flight. Mr. Griffin wrote the following heartwarming letter thanking Maddie for her extra care and compassion.


Dear Sir or Madam,  

On May 16, 2018, I was in Atlanta making a change to SkyWest Airlines to fly to Charleston, Virginia, having left Miami on Delta earlier that day.

I am 75 years old and was hospitalized in Miami for 10 days. I encountered a young lady who helped me with such courtesy and helpfulness that I feel compelled to bring her to your attention. Her name is Maddie Dougherty. You have a special person in your employment! So helpful — I was very impressed. She even asked the flight attendant to keep an eye on me.

I hope you have the opportunity to tell Ms. Dougherty and the friendly onboard attendant that I sincerely appreciated their concern and I hold SkyWest Airlines in high esteem!

Sincerely, Maurice Griffin    


Thank you, Maddie, for your care and kindness in helping Mr. Griffin and the countless other customers you help on a daily basis.

Maddie is just one of the many awesome examples of SkyWest people making a positive difference. Read more stories of our incredible people here.

Interested in joining the SkyWest team? Find out more information at www.skywest.com/careers.

Honoring a WWII Hero


Doolittle_RaiderNearly 75 years after the historic Doolittle Raider mission as part of WWII, SkyWest was honored to fly the last surviving member of the Doolittle Raiders, Lieutenant Colonel Dick Cole (age – 101), to attend the funeral service of a fellow Doolittle Raider. With a World War II hero on their flight, the SkyWest crew (CA Mike Spencer, FO Jeff Blaylock and FA Hayley Neves) ensured Lt. Col. Cole received the hero’s welcome he deserved.

“The entire crew went above and beyond to make this a special day for Lt. Col. Cole,” said Tracy Gallo – VP of Flight Ops. “That he was going to bury the last remaining member of his squad made the service even more meaningful.”

Left to Right, Front Row: Lt. Col. D.H. Doolittle; Lt. R.E. Cole. Back row: Lt. H.A. Potter; SSgt. F.A. Braemer; SSgt. P.J. Leonard

Lt. Col. Cole was part of one of  the most famous missions in U.S. military history when, on April 18, 1942,  he and 79 other brave members of the U.S. Air Force set out aboard 16 B-25B Mitchell medium bombers as part of  the United States’ response to the bombing of Pearl Harbor. Their mission, to bomb Japanese forces in Tokyo, was highly dangerous as their bombers were unable to land on the aircraft carrier they took off from.

Led by Lieutenant Colonel James Doolittle, 15 of the bombers landed in China after carrying out there mission, where eight crewmembers were captured by Japanese soldiers. The other bomber landed in the Soviet Union, where the crew was interned for more than a year before being returned to the U.S. In total, the Doolittle Raiders lost 11 men on their mission. The remaining 69 heroes returned home to the U.S. With the passing of his friend, Lt. Col. Cole is the last living Doolittle Raider.

Doolittle RaidUpon learning that he would captain the flight carrying this special passenger, Captain Spencer made a quick trip to the local grocery store to pick up nine dozen donuts. The crew then met Lt. Col. Cole in the boarding area and escorted him to the aircraft and arranged for him to sit in row one. After boarding was complete, the donuts were passed out to passengers as Captain Spencer read the story of the Doolittle Raiders over the intercom. The cabin was quick to give Lt. Col. Cole a huge round of applause.

Lt. Col. Cole continued to receive the VIP treatment throughout the duration of his flight to MSO, where he was again escorted by the crew. As we celebrate the birth of the United States this Independence Day weekend, a special thanks to Lt. Col. Cole and all those who have served and continue to preserve our freedoms. At SkyWest, we proudly support more than 1,000 active or retired military members across our operation.

Our crew Mike, Jeff and Hayley are another great example of SkyWest’s unique culture where 11,600+ employees are continually going out of their way to make a difference for their passengers. To learn more about working at SkyWest, visit www.skywest.com/careers .

Read more stories about SkyWest People Making a Difference!

“I’m Your Match!” SkyWest Flight Attendant Donates Kidney to Co-Worker


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Tonuah Trujillo

At age 16, Tonuah Trujillo, a Seattle-based SkyWest flight attendant, was diagnosed with a kidney disorder called IgA Nephropathy, which over time deteriorates the kidneys’ ability to filter waste out of blood. After an overnight trip last July landed her in the hospital for two days, Tonuah received the bad news – her kidney function had declined to 12 percent and she was going to need kidney dialysis or a transplant very soon.

“When I first got the news it was overwhelming, and we weren’t quite sure how to get the word out to all our friends and family,” Tonuah explained. “My boyfriend, Todd Hoover (a SkyWest captain based in Chicago) and a few other family members decided to start a Facebook page called ‘Team Tonuah.’ We felt it was the fastest way to get the word out about the situation and locate a possible kidney match.”

“Many of [Tonuah’s] friends and family lined up, filled out the paperwork and started the screening process,” Todd explained. “Unfortunately, we soon learned that the requirements to be a donor match can be hard to achieve, as one by one her loved ones were scratched off the list because they weren’t a match. While the list of volunteers was long, nobody could help.”

Kidney Donation

Jeanette Perez

As Tonuah was preparing for dialysis due to the lack of donor matches, an incredible thing was taking place behind the scenes. For nearly three months, Jeanette Perez, a Chicago-based SkyWest flight attendant was taking numerous tests to see if she was a match for Tonuah.

“I became aware of Tonuah’s need via Todd’s Facebook page back in the fall. Long story short, I went through test after test to see if I was her match with the mentality of ‘if it’s meant to be it will,’” said Jeanette. “I was finally given the go at the end of January and told Tonuah the good news. She did not know I was testing. She didn’t even know who I was really – other than our one time meeting on a Christmas deadhead.”

On January 28, Tonuah received a life-changing text from an unknown phone number. It said, “Hey Tonuah! Good morning! It’s Jeanette – we met on Christmas… I brought you doughnuts. Heard you need a kidney. This is a weird text, so I’ll just spit it out. I’m your match. Really didn’t know any other way to put it out there. Fancy a chat sometime?”Kidney Donation 1

“At first I was in shock!” said Tonuah. “I had only met Jeanette one time, and it was just last Christmas. She was on my flight and I felt like we had an instant connection. Unbeknownst to me, she had already been in the testing program since November, before I ever met her.”

The two connected and immediately felt as though they had known each other forever. Between Tonuah’s courage, positive attitude and strength to push on, and Jeanette’s incredible kindness, self-sacrifice and love, these two incredible women truly are an incredible match.

Following several other hurdles, the kidney transplant surgery was performed on March 28, 2016.

Kidney Donation 2The surgery went well and both Jeanette and Tonuah are recovering, slowly but surely.

“Everything is going well. ‘Leftie,’ as we affectionately call the kidney, started working on cleaning my blood right way,” said Tonuah. “I know it’s a long road ahead, but so far I’m feeling good…Words can’t express how amazing I think our SkyWest family is.”

Jeanette and Tonuah are a great example of SkyWest’s unique culture where 11,000+ employees are continually going out of their way to help and support each other. To learn more about SkyWest and the opportunities that are available to work with people like Jeanette and Tonuah, visit www.skywest.com and check out the career page.

For more information about kidney donation, visit the National Kidney Foundation.

Read more stories about SkyWest people making a difference!

 

SkyWest Flight Attendants Deliver Holiday Magic


It was one of the most amazing acts of sheer kindness she had experienced in a long time – her family’s own Christmas magic. That’s how Jaimi Nielson described SkyWest flight attendant Erin O’Shea’s actions after Jaimi’s son, Owen, left his bag at a gate in San Francisco before boarding a recent flight.

A prized collection of LEGO sets, his “best friend” (a well-loved stuffed lizard) and favorite storybooks were among the possessions that five-year-old Owen accidentally left in SFO. After realizing what happened, he was heartbroken and cried the whole flight.

The Nielsen’s searched for a way to retrieve the bag, but what they found wasn’t good. The bag had to be picked up in person and the cost of a flight to reclaim the items would cost well over $1,000.

Enter Erin O’Shea, a SkyWest flight attendant.

Flight Attendant Erin O'Shea with the bag of toys.

Erin O’Shea with Owen’s bag of toys.

Erin met Owen while he was flying from San Francisco to Salt Lake City and offered to help. After she finished her trip with a flight to Chicago, Erin jumped on a different flight back to San Francisco, rather than flying directly home to Salt Lake City. In SFO, she was able to work with TSA to ensure all the security requirements were met and picked up the bag. Erin then flew back to Salt Lake and delivered it to Owen’s family.

“We asked her why she would be willing to do this,” Jaimi explained, “and she simply said, ‘Because he captured my heart.'”

Thanks to Erin’s quick thinking, Owen was overjoyed to find his most treasured possessions back at his side when he woke up the next morning.

But Owen wasn’t the only young boy who experienced some holiday magic this month. More than 1,000 miles away, in Minneapolis, five-year-old Ethan and his younger brother were on their way to live with their Nana in Duluth, Minnesota. There were sure to be a number of changes in store and the one thing Ethan really looked forward to was snow.

Having lived in Mississippi, Ethan had never seen snow before and he couldn’t wait to get to his Nana’s house to have a snowball fight! When his flight from Minneapolis to Duluth was delayed due to weather, he couldn’t help but feel disappointed. Ethan told Linzie Clayman and Jacie Vonada – Minneapolis-based SkyWest flight attendants all about his plans for the snow. But as the hours passed by, Ethan’s excitement turned to frustration.

“Their Nana looked pretty stressed out,” Linzie said. “When the snack cart rolled around, Jacie and I helped her get some snacks for the boys, but Ethan still seemed pretty sad.”

That’s when Linzie and Jacie concocted a plan – a secret mission to make Ethan’s day special.

They talked to the first officer for the delayed flight, and within a few minutes, he returned with a snowball, just for Ethan.

First Snowball

Ethan’s first snowball!

Ethan’s whole face lit up at the sight of his first snowball. But he wasn’t the only one. Other travelers around the gate area saw the exchange and couldn’t help but smile as Ethan carried his snowball around until it melted. That simple act of kindness helped keep Ethan’s spirits high until he was able to arrive at his new home.

The actions of Linzie, Jacie, Erin are repeated by countless other SkyWest employees on a daily basis as they work to provide incredible customer service for every passenger, especially during the busy holiday travel season.