Tag Archives: SkyWest Flight Attendant

Celebrating Women’s History Month

There are countless women at SkyWest Airlines who help to make us the best airline in the industry and who are helping to inspire future generations of female aviation professionals. In honor of Women’s History Month, we asked team members to share their thoughts about what the month means to them and their experience at SkyWest.

Ann Marie Nicholas – CRJ First Officer, MSP

Growing up, CRJ First Officer Ann Marie Nicholas was fascinated with planes and loved watching them fly overhead. During those moments, she hoped that someday she would have the opportunity to work in the aviation industry.

“I always thought about being a flight attendant and working in the back of the plane because I didn’t realize that women could be pilots and that it was something that I could do,” she said. “I flew with my family every year growing up, however, I never saw any female pilots on my flights.”

Eventually, she decided to chase her dreams and pursued a career as a pilot. During her first introductory flight in small, single-engine aircraft, Ann Marie wasn’t sure if they would even make it off the ground.

“I remember asking my flight instructor if this thing was going to be able to stay in the air,” she said jokingly. “But it was fun and I haven’t stopped flying since.”

From that moment on, she was hooked and Ann Marie hasn’t looked back.

“The aviation bug hit me pretty hard,” Ann Marie said. “After flying a bunch, I noticed that I would start to get restless when I wasn’t flying.”

Now, the veteran airline pilot is busy taking care of her family as well as flying across the SkyWest system that consists of nearly 2,000 daily flights to 236 cities across North America.

“I love working at SkyWest and my experience has been awesome,” Ann Marie said. “The saying ‘if you do what you love, you never work a day in your life’ is exactly how I feel about my job. I have great coworkers and the schedule and flexibility is great. With so many trips available, there’s really something for everyone.”

Knowing she works in a male-dominated industry, the Minneapolis native does all she can to give back and help inspire future female aviators. Whether it’s instructing or just giving tips and encouragement, the first officer is determined to change the narrative and misconceptions that only men are pilots.

“When I was doing an observation flight early in my career, I went to the gate agent so I could check-in and sit in the jump seat. And despite being fully dressed in my pilot uniform, the gate agent asked if I was a flight attendant. It was crazy and I couldn’t believe it,” Ann Marie recalled. “Fortunately, public perception is changing and I continue to see more female pilots every day.”

For those looking to enter the aviation industry as a pilot, Ann Marie had these words of advice:

“If you have a desire, go for it. Schedule an introductory flight and try it out. If you like it, don’t stop and don’t let anything get in your way. I took that step and it changed my life. I tell everyone that on the eve of my retirement, I want to say that I still love my job. And I know I can say that working at SkyWest.”

Lindsey Scott – ERJ First Officer, PDX

As a third-generation female pilot, SkyWest First Officer Lindsey Scott was born to fly.

As a child, Lindsey loved going to airshows and aviation events and frequently tagged along with her grandma, Mary Jean Barnes Sturdevant, who was often invited to speak at aviation events. It wasn’t until she was a little older that Lindsey understood why her grandma received so much attention for her flying.

Click here to read more about Lindsey and her inspiring grandma.

Nicole Crosby – Seattle Mechanic III 

Nicole Crosby joined SkyWest in 2017 as an A&P mechanic and loves working on all kinds of aircraft to ensure every plane is in top condition for every flight. She enjoys the teamwork environment of SkyWest, including working with another female mechanic, while also being able to put her own stamp on her work.

Nicole Crosby A&P Mechanic

“I was always the only woman mechanic at any one station at other companies, but now I have the privilege of working with another lady here in SEA,” said Nicole. “I think you’d be surprised by the number of female A&P’s that have been certified, worked on aircraft, but now use their skill sets in other positions here at SkyWest.”

Along with being an aircraft mechanic for over 20 years, Crosby has worked in Noise Abatement, as an FAA aviation safety counselor, as an airline and composites training facility maintenance Instructor, dispatcher, and homebuilt aircraft builder, among other positions. She’s repaired aircraft in general aviation and business aviation, from regionals to Boeing 767 aircraft.

Click here to read more about Nichole and her experiences.

Debby Thompson – Flight Attendant, MSP

It was a moment that Minneapolis (MSP) Flight Attendant Debby Thompson won’t soon forget.

After making her way to the gate to check-in, and then boarding the CRJ900 aircraft to work the last flight of the night, the nine-year veteran got a lovely surprise when she met her crewmembers working the flight from Minneapolis to Cedar Rapids, Iowa last month. Despite having worked thousands of flights in her career, that Saturday night flight was the first time that she can remember working with an all-female crew.

“It was fun and a proud moment for me,” said Debby. “I didn’t know beforehand it was going to be an all-female crew. Everyone was excited and it showed just how far women have come in the airline industry and that women can do anything they put their mind to.”

Click here to read more about Debby’s experience.

Women’s History Month: “Coming Back To SkyWest Was An Easy Choice”

It was a moment that Minneapolis (MSP) Flight Attendant Debby Thompson won’t soon forget.

After making her way to the gate to check-in, and then boarding the CRJ900 aircraft to work the last flight of the night, the nine-year veteran got a lovely surprise when she met her crewmembers working the flight from Minneapolis to Cedar Rapids, Iowa last month.

Despite having worked thousands of flights in her career, that Saturday night flight was the first time that she can remember working with an all-female crew.

“It was fun, it was rare, but it was awesome and a proud moment for me,” said Debby. “I didn’t know beforehand it was going to be an all-female crew. Everyone was excited and it was a very empowering moment for me. I love working with all my coworkers, however, that moment really showed how far women have come in the airline industry.”

That moment was not only noticed by crewmembers, but passengers as well who commented on the all-female crew.

“It made people pause for a second because many of them haven’t seen that before,” said Debby. “Everyone was supportive and very complimentary, and it was a reminder that women can do anything they put their mind to. I’m very proud of our SkyWest pilots, especially our female pilots. While it’s still a male-dominated industry, I continue to see more females flying at SkyWest and I love it.”  

For Debby, working in the aviation industry, specifically as a flight attendant, is something that she has always wanted to do. Since she can remember, Debby has always been fascinated with flying and combined with her love to provide great customer service, working flights 35,000 feet in the air was a natural fit for her.

“The saying ‘choose a job you love and you’ll never work a day in your life’ is so true and I really feel that way working at SkyWest,” said Debby.

After starting her career in 2004, the nine-year veteran worked for a couple of years before taking a break to help raise her family.

“I came back in 2014 and everything has been great,” she said. “It was a good break to help me reset and to focus and take care of my family. I really enjoyed working as a flight attendant and my kids noticed that. When they got older, they were the ones who were encouraging me to come back and mentioned how happy I was working at SkyWest.”

After looking online to see where the next recruitment events were going to be, Debby saw that SkyWest was coming to MSP.

“I went to it, and the next thing I know I was in training and was back working as a flight attendant,” Debby recalled. “SkyWest is a great company and it was an easy choice for me to come back, especially with the full support from my family.” 

One of the highlights for Debby is having the opportunity each day to connect with passengers and crewmembers and making them feel loved and appreciated on each flight.

“People are traveling for a lot of different reasons and you don’t know what people are going through,” she said. “Each day I choose to wake up happy so that I can be a positive influence and to help assist or turn someone’s day around. That’s what gets me up every morning.”

Debby’s positivity, kindness and love to serve, comes from her upbringing and the opportunity her adopted parents gave her.

“I was born in Korea and was put up for adoption. A sweet family from California took me in and adopted me and I am so thankful to them,” said Debby. “They have given me so much opportunity and so much love. They are a family of giving and that’s just how I was raised. My family is a wonderful example to me and that’s why I try to pass that on and make a difference each day.”

When the global pandemic hit last year, the airline industry, like so many businesses throughout the world, was hit hard. Wanting to keep everyone’s spirits up, Debby started making goodie bags to hand out to SkyWest crewmembers, as well as other airline workers traveling to and from work.

With a thoughtful note, as well as chocolates or a rice crispy treat attached, Debby has been handing them out or leaving them behind on flights for her fellow crewmembers over the past year.

“Sharing is caring and I enjoy putting a smile on someone’s face,” she said. “That’s what it’s all about. One person can make a difference and small things can turn into big things.”

On top of that, Debby also recently started a sock drive to help local charities.

“Debby is always making the days of her passengers and fellow crewmembers brighter,” said Paul Caldwell, InFlight regional operations manager. “From creating goodie bags to starting a sock drive to help the less fortunate, I am so appreciative that she is always thinking of ways to make an impact on others. I can’t thank her enough for her care, compassion, and thoughtfulness for others, especially during this time that has been difficult for so many.”

No matter which of SkyWest’s 18 crew domiciles that she has worked out, Debby is grateful for the opportunity to come back to SkyWest — with its family-friendly culture — and to work with great coworkers each day.

“People ask me why I don’t go and work at major airline carriers and I tell people it’s because I love it here and that it really hasn’t crossed my mind,” she said. “The fact that so many people are still here that I worked with when I first started at SkyWest, really says a lot about the company.”    

SkyWest is proud to celebrate Women’s History Month and we look forward to highlighting more female team members like Debby who continually go above and beyond to make SkyWest the best airline in the industry.

Join us: SkyWest is excited to take part in the virtual Women in Aviation Conference, March 11-12, 2021. As one of the largest regional airlines in the world – with nearly 2,000 daily flights and more than 450 aircraft — our recruitment team looks forward to chatting with you and answering your questions. Click here to join us and to learn more about taking your career to new heights.

Flight Attendants Spring Into Action

SkyWest’s more than 4,000 flight attendants provide exceptional service and help to tens of thousands of passengers every day. They’re also well trained to respond to a variety of emergency situations, including unexpected medical problems.

On Oct. 18, SkyWest flight 5596, operating as United Express, was flying from Chicago to Halifax, Nova Scotia when a passenger notified Rachel Bessey and Sandy Yeary that her child was acting strangely. She said the girl was having a hard time breathing and was lethargic. Rachel and Sandy sprang into action, requesting assistance from medical professionals onboard and providing support as the young passenger was attended to.

“I went straight into what we needed to do, we ended up using quite a bit of [medical] equipment on the plane,” recalled Rachel.

Both Rachel and Sandy said this was the worst medical issue they have ever had on board, but trusting the training and the medical staff, made the difference.

“By re-iterating the policies and procedures in your mind, when an emergency occurs (as the one we experienced), our actions were calm and second nature,” said Sandy.

Photo of: Rachel Bessy and Sandy YearyPrior to landing, the crew requested medical personnel meet the aircraft in Halifax and the passenger was transported immediately to the hospital. Doctors at the hospital identified that the passenger was suffering from diabetic ketoacidosis (DKA). Her mother disclosed that they were shocked to learn their 13-year-old daughter has Type 1 diabetes. We are grateful to learn that she has since improved and been released from the hospital.

“The medical professionals on the aircraft were just incredible. They saved the young girl’s life. It was quite an experience to witness,” Said Sandy.

“Everyone was great, all the passengers on the plane were so understandable,” said Rachel. “They all could tell we had it under control and coordinated.”

We applaud our crewmembers service, compassion and professionalism in responding to this medical emergency and continuing to take care of all the other passengers on the flight. It’s a great example of the great work that SkyWest teams are doing across North America every day.

To learn more about becoming a part of SkyWest’s flight attendant team, click here.

Flight Attendant Impresses Passenger with Helpfulness and Courtesy

SkyWest people are constantly looking for ways to provide outstanding service, even outside of their normal daily work responsibilities. Recently, customer Maurice Griffin was connecting to a SkyWest flight in Atlanta and experienced this hallmark service for himself after Maddie Dougherty, an Atlanta-based flight attendant supervisor, went out of her way to help him get to his flight. Mr. Griffin wrote the following heartwarming letter thanking Maddie for her extra care and compassion.


Dear Sir or Madam,  

On May 16, 2018, I was in Atlanta making a change to SkyWest Airlines to fly to Charleston, Virginia, having left Miami on Delta earlier that day.

I am 75 years old and was hospitalized in Miami for 10 days. I encountered a young lady who helped me with such courtesy and helpfulness that I feel compelled to bring her to your attention. Her name is Maddie Dougherty. You have a special person in your employment! So helpful — I was very impressed. She even asked the flight attendant to keep an eye on me.

I hope you have the opportunity to tell Ms. Dougherty and the friendly onboard attendant that I sincerely appreciated their concern and I hold SkyWest Airlines in high esteem!

Sincerely, Maurice Griffin    


Thank you, Maddie, for your care and kindness in helping Mr. Griffin and the countless other customers you help on a daily basis.

Maddie is just one of the many awesome examples of SkyWest people making a positive difference. Read more stories of our incredible people here.

Interested in joining the SkyWest team? Find out more information at www.skywest.com/careers.

SkyWest Top Service Moments of 2016

Whether it’s taking care of our fleet, our operation, our passengers or our employees, SkyWest people provide great acts of service every day of the year. With the New Year upon us, take a look at just a few of the top service stories shared with us in 2016.


  • CaptureCaptain Praised for Act of Kindness

In April, a mother and her young children were on a late-night flight. As the mom struggled to carry her sleeping children and the family’s luggage off the aircraft, Captain Tracy Woodbury came to assist, offering to carry the sleeping toddler to help the family get home. The mother was so touched she shared the story in a Facebook post. Read the full story here.

  • Flight Attendant Helps Passenger Make Crucial Connection

Passenger Joe Stevens reached out to us to pass along his thanks to Flight Attendant Manuel Parra. If it wasn’t for Manuel’s service, Joe told us he likely would have missed his international flight connection to travel to his ill wife.

“I fly frequently and have never received such helpful, friendly service from any flight attendant comparable to the service I received from Manuel,” Joe said. “I told Manuel that I had a very short layover before I had to board a connecting flight to Asia to meet with my wife, who was ill. Our flight was close to an hour late leaving, and I was concerned I wouldn’t have time to make my connection.”

As promised to Joe, Manuel helped him through the immigration desk, the customs desk, the kiosk to get his boarding pass, and then through the security gate – just in time for Joe to board as the last passenger.

“For a flight attendant to offer such help is rare, and I want to let you know how much I appreciated him,” Joe continued. “I would definitely have missed my flight otherwise. Not only was his level of service far beyond what I have experienced on my many flights over the years, it was also beyond any level of customer service I have received in any industry. Manuel is much more than just an excellent flight attendant; he is an excellent person.”

  • CS Supervisor Flies with Unaccompanied Minor

img_0668An Aspen deaf camp counselor arrived at the local airport with a 12 year-old boy whose parents purchased a last-minute ticket home to Austin, Texas due to a family emergency. There was one problem; the flight had a connection in Denver. United Airlines does not allow unaccompanied minors under the age of 15 to travel alone during a connecting flight. The family was unaware of the policy, and the camp’s counselor was unable to accompany the boy home.

That’s when Customer Service Supervisor Zak Sidibe took it upon himself to help. On his own time, he flew as a passenger with the boy to Denver to escort him to his connecting flight back home to Austin. Zak communicated with the boy’s deaf parents via text message every step of the way. Thanks to his genuine kindness and heartfelt generosity, the family had some peace of mind knowing their son was in good hands to get home safely during a trying situation.

  • SLC Maintenance Team Donates Time and Talent to Leonardo Museum 

Leo BufferRecently, mechanics at our Salt Lake City maintenance base volunteered their time and expertise to the Leonardo Museum, sharing their love for the miracle of flight with the museum’s 180,000 annual visitors. After helping to reconstruct a C-131 aircraft inside the museum for the opening of the FLIGHT exhibit earlier this year, the SkyWest maintenance team volunteered their time to restore the plane’s luster and shine. Read the full story here.

  • Pilot Reaches Out to Young Passenger’s Parents During Diversion

Captain Peter Wagstaff recently went the extra mile when he made sure an unaccompanied minor and his anxious parents were informed during a diversion. He sat with the boy and allowed the boy to use his phone to call his parents and let them know what had happened. We received a letter from the child’s parents thanking Captain Wagstaff.

“The captain continued to keep us updated via texts on the progress of the plane,” mother Beth Shanker said, “As a parent of an unaccompanied minor, it was a relief to know someone was watching out for my son. We really appreciated the captain’s updates. He should be commended for the customer service.”

  • “I’m Your Match!” SkyWest Flight Attendant Donates Kidney to Co-worker 

JeAfter an ongoing battle against her kidney disorder, Tonuah Trujillo, a Seattle-based SkyWest flight attendant had received the bad news – her kidney function had declined to 12 percent, and she was going to need kidney dialysis or a transplant very soon. As Tonuah was preparing for dialysis due to the lack of donor matches, an incredible thing was taking place behind the scenes. For nearly three months, Chicago-based SkyWest flight attendant Jeanette Perez was taking numerous tests to see if she was a match for Tonuah.

“I became aware of Tonuah’s need via Facebook back in the fall. Long story short, I went through test after test to see if I was her match with the mentality of ‘if it’s meant to be, it will,’” Jeanette said. “I was finally given the go at the end of January and told Tonuah the good news. She did not know I was testing. She didn’t even know who I was really – other than our one time meeting on a Christmas deadhead.”

Read the full story here.


As illustrated by these stories ­– and even more from the year– SkyWest people deliver extraordinary service each day. With more than 30 million passengers this past year, SkyWest’s more than 11,500 aviation professionals have proven what it means to go above and beyond. Looking at joining the SkyWest team? Learn more by visiting www.skywest.com/careers

How to Become a SkyWest Flight Attendant


SkyWest Flight Attendants are safety professionals who enjoy helping others with a smile. They have the confidence and training to handle any situation they may encounter, both on the ground and at 35,000 feet in the air. To join the dynamic InFlight team and earn a pair of wings, follow these steps:

  1. Review the Flight Attendant Career Guide
  2. Submit an online application for the Flight Attendant position
  3. Attend an InFlight group interview at one of our upcoming group interview locations; No invitation is needed
  4. Group interviews follow the same format at all locations: Applicants should wear business attire, bring a resume and check in for the group interview between 5:00 p.m. and 6:00 p.m. InFlight recruiters will give a brief presentation about SkyWest, the Flight Attendant position requirements and the available training class dates
  5. There is a short break for applicants to ask questions and consider the requirements, such a potential relocation, schedule flexibility and the ability to attend the 31 days of training on the dates available
  6. Applicants continue with the interview process by each taking a turn explaining, in one minute, why they would be a great Flight Attendant to the group
  7. Immediately following, recruiters review resumes and notes on their presentations
  8. A list will be posted of the applicants selected for an individual interview that night
  9. Following the one-on-one interview, applicants will be notified within two weeks of the results, and if selected for the Flight Attendant position, the email will contain a conditional offer of employment and ask the applicant to confirm or decline the offer
  10. Those who accept the offer will be confirmed in an InFlight Initial New Hire training class and emailed a study packet two to three weeks prior to their class date
  11. Training focuses on safety and applicants must adhere to the guidelines and policies set forth and successfully complete the curriculum

Following training, new SkyWest Flight Attendants begin their dynamic and exciting role which allows them to travel, meet new people and take on new challenges every day.

Read more articles about applying at SkyWest.

“I’m Your Match!” SkyWest Flight Attendant Donates Kidney to Co-Worker


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Tonuah Trujillo

At age 16, Tonuah Trujillo, a Seattle-based SkyWest flight attendant, was diagnosed with a kidney disorder called IgA Nephropathy, which over time deteriorates the kidneys’ ability to filter waste out of blood. After an overnight trip last July landed her in the hospital for two days, Tonuah received the bad news – her kidney function had declined to 12 percent and she was going to need kidney dialysis or a transplant very soon.

“When I first got the news it was overwhelming, and we weren’t quite sure how to get the word out to all our friends and family,” Tonuah explained. “My boyfriend, Todd Hoover (a SkyWest captain based in Chicago) and a few other family members decided to start a Facebook page called ‘Team Tonuah.’ We felt it was the fastest way to get the word out about the situation and locate a possible kidney match.”

“Many of [Tonuah’s] friends and family lined up, filled out the paperwork and started the screening process,” Todd explained. “Unfortunately, we soon learned that the requirements to be a donor match can be hard to achieve, as one by one her loved ones were scratched off the list because they weren’t a match. While the list of volunteers was long, nobody could help.”

Kidney Donation

Jeanette Perez

As Tonuah was preparing for dialysis due to the lack of donor matches, an incredible thing was taking place behind the scenes. For nearly three months, Jeanette Perez, a Chicago-based SkyWest flight attendant was taking numerous tests to see if she was a match for Tonuah.

“I became aware of Tonuah’s need via Todd’s Facebook page back in the fall. Long story short, I went through test after test to see if I was her match with the mentality of ‘if it’s meant to be it will,’” said Jeanette. “I was finally given the go at the end of January and told Tonuah the good news. She did not know I was testing. She didn’t even know who I was really – other than our one time meeting on a Christmas deadhead.”

On January 28, Tonuah received a life-changing text from an unknown phone number. It said, “Hey Tonuah! Good morning! It’s Jeanette – we met on Christmas… I brought you doughnuts. Heard you need a kidney. This is a weird text, so I’ll just spit it out. I’m your match. Really didn’t know any other way to put it out there. Fancy a chat sometime?”Kidney Donation 1

“At first I was in shock!” said Tonuah. “I had only met Jeanette one time, and it was just last Christmas. She was on my flight and I felt like we had an instant connection. Unbeknownst to me, she had already been in the testing program since November, before I ever met her.”

The two connected and immediately felt as though they had known each other forever. Between Tonuah’s courage, positive attitude and strength to push on, and Jeanette’s incredible kindness, self-sacrifice and love, these two incredible women truly are an incredible match.

Following several other hurdles, the kidney transplant surgery was performed on March 28, 2016.

Kidney Donation 2The surgery went well and both Jeanette and Tonuah are recovering, slowly but surely.

“Everything is going well. ‘Leftie,’ as we affectionately call the kidney, started working on cleaning my blood right way,” said Tonuah. “I know it’s a long road ahead, but so far I’m feeling good…Words can’t express how amazing I think our SkyWest family is.”

Jeanette and Tonuah are a great example of SkyWest’s unique culture where 11,000+ employees are continually going out of their way to help and support each other. To learn more about SkyWest and the opportunities that are available to work with people like Jeanette and Tonuah, visit www.skywest.com and check out the career page.

For more information about kidney donation, visit the National Kidney Foundation.

Read more stories about SkyWest people making a difference!

 

SkyWest Flight Attendant Runs to End Thirst


Before she started training for her first half marathon in 2013, Kelsey Galiano, a Minneapolis-based SkyWest flight attendant, had never run a race and didn’t really care for running. Even now that she has trained for and run multiple races, including a marathon, there are plenty of days she doesn’t want to run. But Kelsey continues the grind because of the cause that fuels her: helping to provide clean water for people in Africa who don’t have access to it.TCM me

“There are many days I detest running but I detest people not having something simple like clean water even more,” said Kelsey.

Not having access to clean water takes the lives of hundreds of children every day and is the number one preventable cause of death in the world. To help, Kelsey joined Team World Vision in 2013 with the goal of bringing clean water to as many people in Africa as possible. Thanks to the efforts of World Vision and people like Kelsey, one new person is receiving clean water every 30 seconds.

Kelsey’s personal goal is to provide clean water access to as many as 200 children.joseph

“I donated to provide clean water for two children and I’m hoping to find 99 others to match my donation,” she said. “Just $50 is enough to provide one child with clean water for life!” And with the global water crisis expected to end in 2030, Kelsey hopes she will only need to run for this cause for 15 more years!

Since joining Team World Vision, Kelsey has run the 2013 Monster Dash Half Marathon in St. Paul, Minnesota, the 2014 and 2015 Minnesota Half Marathon in St. Paul, the 2015 Hood To Coast Relay in Portland and the 2015 Twin Cities Marathon. While most of these races were in Minnesota, Team World Vision participates in races all across the U.S.

HTC CWG

Kelsey with her World Vision team.

Whether it’s helping a co-worker or sending aid around the world, Kelsey’s focus on giving back is one shared by many of SkyWest’s more than 11,000 employees. If you are interested in donating to Kelsey’s team or joining Team World Vision, no matter your location, go to Kelsey’s fundraising page. More information about World Vision can be found at www.worldvision.org.