Tag Archives: SkyWest Team

Aug 16

Now Boarding Special Passengers: OAJ to “FUN”

For kids with autism, experiencing the miracle of flight is often difficult due to their sensitivities to noise, large groups and the unknown. That’s where a SkyWest crew recently stepped in to help a group of these children have the opportunity to experience flight in safe, non-stressful environment in Jacksonville, North Carolina (OAJ). The event was one that all those involved with will not soon forget.

Together with Delta Global Services (DGS), OAJ Airport and the Exceptional Family Member Program, SkyWest crewmembers welcomed children with autism from military families on board a CRJ200, allowing these children an opportunity to participate in a flight rehearsal. While never actually leaving the ground, the crew pulled out all the stops to ensure it was a day the kids would remember forever.

Prior to boarding, the children were given wings and boarding passes with airport code “FUN” being their final destination. With a sense of eagerness mixed with nervousness, the children boarded the aircraft with family members. They were met on board by the captain of the flight, Atlanta CRJ Captain Princy Lala – a former Marine who jumped at the chance to be part of the event. After making the standard opening announcements, Captain Lala told the children they would be flying into “FUN” at an altitude of sea-level.

After his remarks came the safety briefing from Flight Attendant Stephanie Clausel, and then full-service drinks and snacks were provided, including a pizza provided by the crew. During this time, Captain Lala and First Officer Sam Anderson were busy playing the children’s favorite songs from the intercom.

One by one, each child was called into the flight deck to be an honorary pilot, sit in the right-seat, take pictures and, of course, page their parents on the intercom.

“It was an amazing, amazing, amazing thing,” said Captain Lala, who heard child after child say they now wanted to be a pilot just like him.

“It was my honor and pleasure to be a part of this event,” he continued. “Thank you, SkyWest, for providing me the opportunity to be in a position to bring smiles to the kids and Marine Corps families and to our company, in line with our guiding principles.”

Thank you to the crew who volunteered their time and expertise to share their love of flying and provide these families with memories that will last a lifetime! Learn more about joining the SkyWest team.

Feb 19

Customers Commend Crew for Excellent Service

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SkyWest’s success is a direct result of the incredible employees who help take care of hundreds of customers on a daily basis – despite delays or other challenges. Recently, four crewmembers – Dave Dalton – CRJ captain, Jody Mack – CRJ first officer and flight attendants Peggy Maneotis and Ruby Landreth – were recognized by passengers on two separate flights thanks to their efforts to ensure everyone had a good travel experience. From each of the letters, it’s clear that this flight crew truly provided excellent service!

United Express Flight 5201

I wanted to send you a quick note to let you know that I had one of the best experiences flying in almost 40 years, and that’s even with a two-hour maintenance delay!

We flew on Flight 5201 from Chicago (ORD) to Aspen, Colorado (ASE) on Saturday, Jan. 24 and everyone from the gate agent in Chicago to the crew – specifically your flight attendants, Peggy and Ruby; captain, Dave; and first officer, Jody – was everything you could ever hope for in terms of representing the best in SkyWest! They couldn’t have been any nicer, more pleasant or accommodating. What also added to the experience was that Dave and Jody continued to keep everyone informed on the status of the maintenance –something very rare and very much appreciated!

I fly a lot, and this crew should be the ones teaching everyone on how to make sure customers have a great overall experience! Thanks again!

Julie

United Express Flight 6320 

This afternoon, my wife and I flew on Flight 6320 from Aspen, Colorado (ASE) to Denver (DEN), which was about three hours late due to a mechanical problem.

I would like you to know that the captain, Dave, and cabin staff, Peggy and Ruby, went the extra mile and then some, to make sure the short journey was as hassle-free and pleasant as possible under the circumstances.

Dave, at the request of my worried wife, came to look for me – the United gate staff needed to work on my ticket, resulting in my being last on the plane, and not the usual first. He found me on the apron and escorted me to the aircraft.

Peggy and Ruby involved themselves with the passengers, helping them where they could.

Most of my flying is on European and Far Eastern airlines, which U.S. companies do not often compare to favorably. Today was the exception, and I wanted you to know that.

Tony

These letters are just a few of the many compliments received each week and are great examples of the service SkyWest’s 10,000+ aviation professionals provide every day on nearly 1,700 flights! To learn more about the SkyWest team, visit www.skywest.com.