Category Archives: SkyWest People

How I Became a SkyWest Pilot: Koko Kostelny

Miyukiko (Koko) Kostelny, a SkyWest CRJ first officer, knew she wanted to be a pilot ever since she was a young child. And after attending a Women in Aviation Conference, where she met several SkyWest pilots, she knew that she wanted to fly for SkyWest.


How did you decide to become a pilot?

FullSizeRenderGrowing up I was surrounded by military aviation, as my father was an A-6 Navigator in the Marine Corps. My family was stationed mostly overseas, so whenever it was vacation time or we were visiting family, we got to fly on many different airlines and aircraft. I still remember as a little girl going up to the flight deck during flights to Guam on a 737, a 747 to Chicago, or a 777 passing through Hawaii. Sometimes we even flew military standby!

Even as a kid, I vividly remember pilots showing me the flight deck. I collected plastic wings from every airline we flew and always begged my parents to wait so I could sit up in the flight deck and get my picture taken after we landed. What I really loved was seeing female pilots flying on long international hauls because I thought “[I]f they can do that, I can do it one day.”

As a kid, it seemed like a dream job to wake up and fly to/from all of these exotic destinations… all while soaring through the clouds. I couldn’t imagine people got to travel the world as a full-time job!

When I took a discovery flight in high school, it was a no brainer. I was hooked, and I knew that this was going to be my career. I knew I was going to enjoy the thrill of flying, and the ever-changing job environment. No day is the same as many things affect our flying, and I knew I would have satisfaction in flying and connecting passengers to the world, just as the pilots had done for me growing up.

What made you decide to come to SkyWest?

IMG_4749I wanted to be a part of something that was more than just an airline pilot. I wanted to belong to a company where I would truly feel at home; where it was diverse; where I could enjoy flying and have pride in taking our passengers to their destinations. I thought back to when I was an airline passenger and those pilots that showed me the flight deck – I wanted to have pride in my job, company and career. Pilots connected me to the world and I wanted to do the same.

I’ve been fortunate enough to have mentors at SkyWest and they have spoken so highly of the company over the years that I wanted to be a part of it.

When I first met SkyWest pilots, I was a freshman in college attending the Women in Aviation Conference. I was a shy student pilot and went to look at the exhibit booths. It was after the market had crashed, so the conference mood wasn’t the happiest. However, the SkyWest booth was something different. Everyone was still smiling there. I made my way over to the booth so I could talk to them.

I mentioned that, “I’m far from the airlines because just a student pilot, I’m waiting to take my private practical.” I was corrected by a female captain as she told me to have pride in every step of my career. A male pilot working the booth said the same thing. Before I knew it, the pilots were sharing their flight training experiences with me and we talked for a long time. I walked away from the booth with a nice SkyWest CRJ200 model (which is on my bookshelf to this day!), business cards, and a great impression of what could be a future employer. I still remain in contact with those pilots, and I went back to the SkyWest booth every year after that… and now I’m working for SkyWest.

I returned to that booth every year because I enjoyed seeing the friends and mentors I met my first year, and because I enjoyed meeting new SkyWest pilots every year.  As the years progressed, I knew I wanted to be at SkyWest. The company attracted me so much because of the great personalities of their employees. When flying on SkyWest flights in college, I saw pilots and flight attendants go out of their way to make the passengers’ flight more enjoyable. Seeing the pilots jump out of the flight deck to help the elderly even on a quick turn tells me that they aren’t here just to fly the plane. That’s the kind of co-workers I want to be surrounded with, and I’m so lucky to have that now.

What do people say when you tell them you’re a pilot?

Usually people are impressed! I get asked how young I am, or how I became a pilot.

One of the things I get the most is marveled eyes with, “But you don’t look like a pilot!” I then often ask them, “Well, what does a pilot look like?” Their response is usually laughter and something along the lines of, “Well, I didn’t expect a young, cheerful girl wearing lipstick!”

Sometimes people ask me if I’m really a pilot (even in my uniform!) or “Can girls really be pilots?” and that saddens me because that shows that some people out there still don’t have a good concept of female pilots, but it’s a rare occasion… that stigma is changing with the increasing number of female pilots!

On my last trip, I had an older Spanish-speaking man who needed help finding his gate. After I helped him look at the gate information, he paused to look at me up and down. He asked me what I did, so I told him that I was a pilot. He was so ecstatic to meet a female pilot that he proceeded to hug me and kiss me on the cheek! It took me by surprise, but he told me to always keep my chin high. He was a military pilot in his country, and he never worked with female pilots but thought it was so neat to meet one.

What advice would you give to women who are considering becoming pilots?

Get out to your nearest airport and take a discovery flight!  The next time you fly on an airline, ask the pilots to see the flight deck! You never know what might spark your interest. Have curiosity, and ask the pilots questions. If you want to be a pilot, don’t be shy about it. I’ve done many Girl Scout Aviation Merit Badge seminars with The Ninety-Nines, and so many girls are shy about liking airplanes, math or science. I think it’s wonderful to be engaged in those subjects. Know that flying is for boys and girls!

IMG_5197Just this past weekend, I had my first all-female crew. I was excited because it had only been a month of flying with SkyWest. On one of the turns, we had a mother and her daughter visit the flight deck. Although that family flew a lot, they had never seen a female pilot… let alone an all-female crew! The little girl walked up to the flight deck, pushed by her mother. She was shy, but said hi. After asking us what some of the buttons and switches did, she asked, “Why are you the first girl pilots I met?” I didn’t know what to say… but then after getting plastic wings she whispered, “I want to be a pilot too, so I can look pretty and see the clouds every day.” My heart was instantly warmed and I saw myself in that girl.

There are many resources now that can help with females in their journey of becoming a pilot. I am a member of Women in Aviation and The Ninety-Nines, both great organizations that have helped me become who I am. These two organizations are wonderful ways to get involved in aviation not only for friendship, but for mentoring, scholarships, memories and more. Through these organizations I’ve made great friends that each advanced in their own field of aviation. I’ve been fortunate to receive scholarships for flight training as well. There are opportunities for all levels, from student pilots to type ratings!

These organizations also have top notch mentoring programs built into them. I was a part of them as a college student, and now I’m the one giving advice to younger girls! Sometimes I find it hard to believe, but then I know that I made it where I am today because of others that helped me.


SkyWest supports Women in Aviation and will be attending the 2016 Conference March 10-12. The pilot recruiting team will also be holding on-site interviews for those who are ready to take their career to new heights. Learn more about flying at SkyWest and apply today by visiting www.skywest.com.

Check out this blog post featuring SkyWest Captains, Mary Conti, Suzy Garrett, and Jen Johnson. Not only have they realized their dream of flying, but they continue to set an example for other young women and girls to follow.

SkyWest Pilots Help More Women Lean Into Aviation


It’s becoming more and more common to see women flying commercial aircraft, thanks in part to those like Mary Conti, Suzy Garrett, Jen Johnson and many others at SkyWest. Not only have they realized their dream of flying, but they continue to set an example for other young women and girls to follow.

Jen Johnson with an all-female crew on a recent flight.

Captain Jen Johnson with her crew on a recent flight.

Mary Conti
CRJ Captain based in Palm Springs, California
Hired in 1985, Mary is one of SkyWest’s first female captains.

Mary, when did you decide to become a pilot and how did you end up flying for SkyWest?

Mary: When I was 23, I became a pilot for my personal use, because no one hired female pilots (in 1976). I owned my own airplane, and when I finished my bachelor’s degree, I did some instructing. That led to a job selling airplanes, which led to a corporate job. I ended up flying tours out of Moab, Utah which then led me to flying for SkyWest. 

Obviously, there have been some changes in the industry since you began. What have you seen change?

Mary: There are so many more females in aviation now! Only a few airlines were hiring female pilots when I started here. I was one of the first two female captains SkyWest had! There just weren’t many of us, but as more females started applying to be pilots, the entire industry has changed. 

Any advice for women who are considering an aviation career?

Mary: I am so happy with my career choice. I would never trade it. I love flying. I love being out flying even on the more challenging days that test my skills. I think it’s the love of flying that brings pilots in, male or female. So my only advice is, if you have a real love for flying, do it!

And there are real opportunities here at SkyWest. We have really good bases for people. As far as regionals go, SkyWest is the best. It’s a place where people want to stay. A lot of people, like me, come thinking that it’ll just be a starting place and they realize they love it! The company is strong. We’ve lasted all this time. I’ve seen so many other regionals go upside down or go away completely, but SkyWest is a good, stable company. We have a great reputation with our partners. I don’t think SkyWest will be going away any time soon. And above all, no one treats their people as good as SkyWest does.

Suzy Garrett with her family at the Great Wall of China.

Captain Suzy Garrett with her family at the Great Wall of China.

Suzy Garrett
CRJ Captain based in Los Angeles, California
Suzy was the 11th female pilot hired at SkyWest.

Hi Suzy! So, when did you KNOW you wanted to be a pilot?

Suzy: In 8th grade. I was flying out of Phoenix and it was a beautiful day. There were puffy white clouds and blue skies, and I knew right then that I wanted to fly for a living.

 Why do you love being a pilot?

Suzy: The variety of my days; I’m not just in an office.

 What makes SkyWest a good choice for a pilot?

Suzy: Well, my husband is also a pilot and he flew for SkyWest too! We have three kids and I couldn’t have asked for a better fit for our family. I was really able to have my cake and eat it too. Here at SkyWest, I was able to be senior faster and hold a line that worked for my life and my family life. SkyWest made it really easy to tailor my schedule. Having so many domiciles also makes it great!

Plus it’s a great company. It’s really fantastic! I never have worried about being furloughed or the company’s stability. I can count on SkyWest to be reliable. Those looking at choosing which regional to fly at should consider that portion! Don’t just look at the regionals as a quick stepping stone. You want a stable company no matter how long you plan to be there. Choose somewhere that is going to be a strong, stable company.

What other advice would you give someone who is looking at becoming a pilot?

Suzy: Number one would be, don’t take no for an answer and don’t give up. When I first started out to become a pilot, the military was the main path. I’m only 5’1” and the military and the major airlines had height requirements for their pilots. Everyone told me I should just quit, but I kept with it and soon the height requirements went away! Also, back then, there weren’t women pilots. There is a stereotype of who a pilot is and what they look like, but don’t believe it! Just go for it. You don’t have to be a John Wayne character to fly a plane! Don’t let anyone convince you otherwise!

Jen Johnson
ERJ Captain based in Denver, Colorado
Joined SkyWest nearly 13 years ago.

Jen, when did you decide you wanted to be a pilot?

Jen: All I ever thought about was being a pilot. My dad and I flew in a 172 that belonged to one of his friends and I loved it. My dad got sick, but I knew it was for me. There still is nothing else I could see myself doing.

What three words would you use to describe your time flying for SkyWest?

Jen: I love it. I’ve been here 12 years. I’m a check airman on the E175, and I just love it here. I love where we fly. I love the people I work with.

What do you enjoy most about being at SkyWest?

Jen: The comradery here is great. It’s like a family. You know each other and remember each other, and there is a family feeling and people care about each other from the chief pilot down.

Any advice for women considering a career as a pilot?

Jen: You can do it! It’s a male-dominated field, but there’s no good reason you can’t do it. I suggest that you go fly! Once you get in the air one time, and the flying bug bites you (if it bites you like it did me) you’ll be hooked. Go out and try it!

How have you seen the role of women in aviation change since you began?

Jen: When I was a new hire here, 12 ½ years ago, I might have flown with another female pilot once during the year. I fly with a lot more female first officers now. There’s not a ton – it’s still an exciting thing when I get an all-female crew – but it feels like there are a lot more coming, and that’s a good thing.

SkyWest Airlines is home to more than 11,000 of the best professionals in the airline industry. Those who are ready to pursue their dream of flying should apply online at www.skywest.com today!

SkyWest is also proud to work with groups like Women in Aviation International to help advance the role of women in aviation and will be attending the 27th annual conference in Nashville, Tennessee March 10-12, 2016. Learn more at www.wai.org.

And check out our blog highlighting one of our new CRJ First Officers who, after attending a Women in Aviation Conference, she knew that she wanted to fly for SkyWest.

Become a SkyWest Flight Attendant


SkyWest flight attendants are part of an exciting team of professionals who love working in the travel industry and sharing their enthusiasm with passengers. This is a dynamic and exciting position that allows you to travel, meet new challenges, and be invigorated every day as you portray the essence of SkyWest to our customers!

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“Layla and I love flying together. It’s always a lot of fun!” – Mary Deperrot, Chicago-based flight attendant.

Those who are ready to become a SkyWest flight attendant may submit an application today and attend a  flight attendant interview at any one of the following locations in March:

  • March 1 in Minneapolis, Minneapolis
  • March 2 in La Crosse, Wisconsin
  • March 2 in Fargo, North Dakota
  • March 3 in Eugene, Oregon
  • March 3 in Portland, Oregon
  • March 7 in Orlando, Florida
  • March 8 in Colorado Spring, Colorado
  • March 8 in Dallas, Texas
  • March 9 in Santa Barbara, California
  • March 9 in Houston, Texas
  • March 10 in San Francisco, California
  • March 10 in Memphis, Tennessee
  • March 15 in Seattle, Washington
  • March 15 in Charlotte, North Carolina
  • March 16 in Chicago, Illinois
  • March 16 in Aurora, Colorado
  • March 17 in Albuquerque, New Mexico
  • March 17 in Atlanta, Georgia
  • March 22 in San Antonio, Texas
  • March 23 in Madison, Wisconsin
  • March 24 in Salt Lake City, Utah
  • March 24 in Los Angeles, California
  • March 29 in St. Louis, Missouri
  • March 29 in Asheville, North Carolina
  • March 30 in Kansas City, Missouri
  • March 30 in Sioux Falls, South Dakota
  • March 31 in Rogers, Arkansas
  • March 31 in Lincoln, Nebraska

Click here for more information about each of these events. Please note that the dates and locations of events may change without notice.

Love is in the Air


Valentine’s Day is all about sharing love. So we asked some of our pilots to share why they love to fly for SkyWest.

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I love flying in the most beautiful area in the country for the best people in the business.

– Joe Becker – CRJ Captain, PDX

I do what I love for a living every day surrounded by people who genuinely love their jobs.

-Ryan Fisher – ERJ Captain, ORD

I can honestly say I work with the best in the industry and absolutely love going to work. The people at SkyWest really do care about what they do and have fun doing it. You are able to learn and gain experience from some of the best in the industry. 

-Brandon Falzon – CRJ First Officer, SFO

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-Roy Madewell – CRJ First Officer, PSP

It’s wonderful being able to say that I truly love going to “work”! We have such wonderful people! 

-Sarah Bliesath – CRJ Captain, SEA

I love that when I sit down in the flight deck, it is assumed that the guy or girl next to me is already a friend whether I have met them before or not. That is the SkyWest culture.

 -Matthew S. Schroeder – CRJ Captain, SLC

These are my top two reasons that I enjoy flying for SkyWest:

1) The People-
Despite SkyWest’s rapid growth, each base still has the feel of a small family. We all take care of one another and genuinely care about each other’s lives outside the company, and it’s really a great feeling.

2) The Flying-   
SkyWest has an awesome and varied mix of flying all throughout the country. Whether you enjoy flying in the mountains of Colorado, the exotic cities in Mexico or the busy airspace in New York, there’s a diverse and exciting mix of flying and destinations!  

-Mike Edmonds – CRJ First Officer, PHX

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SkyWest is home to more than 11,300 aviation professionals who love what they do! And now is the perfect time to become a part of our team!

SkyWest Flight Attendant Interviews in a City Near You!


SkyWest flight attendants enjoy an exciting and dynamic career. Not only are they able to travel to hundreds of cities across the U.S., Canada, Mexico and the Bahamas, they also have the opportunity to meet new people and take on new challenges every day. Of course, their most important responsibility is to ensure the safety of each passenger onboard more than 1,700 daily flights.

This is no ordinary job. It’s a chance to be a part of an incredible team that’s continually going above and beyond to provide the best service in the industry.GreatByChoice_0193

Those who are ready to launch their SkyWest career may submit an application today and attend a SkyWest flight attendant interview at any one of the following convenient locations in February:

  • Feb. 2 in Sacramento, California
  • Feb. 2 in Minot, North Dakota
  • Feb. 3 in Spokane, Washington
  • Feb. 4 in Cincinnati, Ohio
  • Feb. 8 in Detroit, Michigan
  • Feb. 9 in San Jose, California
  • Feb. 9 in Alpena, Michigan
  • Feb. 10 in Santa Ana, California
  • Feb. 11 in Tucson, Arizona
  • Feb. 15 in Helena, Montana
  • Feb. 16 in Salt Lake City, Utah
  • Feb. 17 in Aurora, Colorado
  • Feb. 18 in Chicago, Illinois
  • Feb. 22 in Fresno, California
  • Feb. 23 in Boise, Idaho
  • Feb. 24 in Nashville, Tennessee
  • Feb. 25 in Oklahoma City, Oklahoma
  • Feb. 29 in Las Vegas, Nevada

Click here for more information about each of these events. Please note that the dates and locations of events may change without notice.

SkyWest’s Top Service Moments of 2015

As 2015 comes to a close, it’s time to take a look at some of the exceptional service that SkyWest employees have provided during the past 12 months. The following are seven of SkyWest’s top service moments of 2015.

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  • Flight Crew Brings Family Together One Last Time

When the Vandenberg siblings received a call that their mother’s health had taken a turn for the worse, they immediately booked their flights to reach her. When a delay made it seem like they would never make their connecting flight in Denver, the SkyWest crew on board went above and beyond to help get the Vandenbergs onto their next flight moments before it left the gate. Thanks to the efforts of crewmembers on both flights, the Vandenbergs were able to spend precious final moments with their mother.

“The little things in life matter, as they add up to big things. And, in doing the little things very well, your flight crews allowed us the precious moments with our mother that we would have missed otherwise,” wrote Thom Vandenberg. “For that, we want to express our heartfelt thanks and recognize a job very well done.”

  • First Officer Gives Wings to Young Cancer Fighter

A JoeMyersbrave six-year-old girl was fighting cancer and having a tough day when she met Joe Myers, a SkyWest first officer, on the shuttle ride to the airport. Joe immediately began trying to make her day better and by joking with her. He even removed the wings from his shirt and pinned them on her, telling her he was making her an honorary pilot. The little girl’s parents said that she wouldn’t part with the wings and even slept in her shirt that night with the wings safely secured on it.

“I was blessed that night,” said Joe. “That little girl touched my heart and gave me far more than I could have ever given her. When I pinned my wings on her, I told her that she could fly with me anytime. Maybe with some prayers she will be able to fly for SkyWest someday!”

Read more about Joe’s experience.

  • Pocatello, Idaho Team Helps Passengers on a Diverted Flight

When a mainline United flight unexpectedly diverted to Pocatello, Idaho, the SkyWest team on the ground immediately stepped up to the plate. Although they normally handle Delta flights, Linnea Chidester, the Pocatello station general manager, and her team demonstrated stellar service as they helped dozens of United passengers arrange lodging and buses to their final destination in Jackson Hole, Wyoming.

“It was a tough situation, but the airport staff did an outstanding job,” said one passenger. “They were all very friendly and helpful and kept cool in a difficult situation. I had never been to or even heard of Pocatello, but the airport staff made a great first impression!”

  • Lost Toys Find Their Way Home

It was one of the most amazing acts of sheer kindness she had experienced in a long time. That’s how Jaimi Nielson described her interaction with Erin O’Shea, a SkyWest flight attendant, after Jaimi’s son, Owen, left his bag of toys at the gate before boarding his flight. Owen was distraught over losing his prized collection of LEGOs, his “best friend” (a well-loved stuffed lizard) and his storybooks that were inside his bag. Simply because she wanted to help, Erin jumped on a flight to San Francisco – instead of heading home like she had originally planned – where she picked up Owen’s lost bag of toys.

“We asked her why she would be willing to do this, “Jaimi said. “And she simply said, ‘Because he captured my heart.'”

Read more about Erin’s extra effort.

  • ACV Welcomes Special Passengers

VIPSkyWest’s team in Arcata, California (ACV) meets a variety of passengers on a daily basis. And this past spring they had the chance to welcome a very special group of passengers to the airport as they helped 12 children with Autism and Downs Syndrome experience the operation and the miracle of flight.

“I’m not sure who had more fun: us or the kids!” said ACV general manager Angeline Vanden Plas. “We all had such a great time.”

Check out more details and photos from this special event.

  • SkyWest Flight Attendant Angelic Fluker Becomes an “Angel in the Sky”

While boarding a SkyWest flight, a passenger received tragic news that her husband of 19 years had passed away. Chicago-based flight attendant Angelic Fluker’s compassion sparked a day of caring for this grieving widow. Angelic not only checked on the passenger throughout the flight, she accompanied her on an additional flight home on her day off so that the woman wouldn’t have to travel alone.

“I told her over and over that I would not know what I would have done without Angelic in my life that day. She was my angel,” said the passenger.

  • Don Mortimer, GCC Cross Utilized Agent Helps Soften Last Goodbye

On Aug. 22, a couple was traveling through Gillette, Wyoming when they received a phone call no parent ever wants to receive. Their son had been in a tragic car accident and was being taken to the hospital back in their home town. Don Mortimer, a SkyWest cross utilized agent in Gillette, was there to help in a way they will never forget. He stayed with them for two hours after the airport closed to help the family find a way home and to get checked in. The next morning, Don met them at the airport and flew with them on the first leg of their trip to make sure they made their connection. Thanks to Don’s help, the parents were able to be with their son for his final day.

“Thank you, Don, for giving us those last few hours with him. We will forever be grateful,” said the father. “We just wanted SkyWest to know that they have a very special person working for them and he went above and beyond.”

Learn more about the help Don provided.

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SkyWest is made up of an amazing group of more than 11,000 people who deliver incredible service every day. And this list is only a small glimpse of the countless times SkyWest employees have gone out of their way to help more than 30 million passengers in 2015!

SkyWest Flight Attendant Runs to End Thirst


Before she started training for her first half marathon in 2013, Kelsey Galiano, a Minneapolis-based SkyWest flight attendant, had never run a race and didn’t really care for running. Even now that she has trained for and run multiple races, including a marathon, there are plenty of days she doesn’t want to run. But Kelsey continues the grind because of the cause that fuels her: helping to provide clean water for people in Africa who don’t have access to it.TCM me

“There are many days I detest running but I detest people not having something simple like clean water even more,” said Kelsey.

Not having access to clean water takes the lives of hundreds of children every day and is the number one preventable cause of death in the world. To help, Kelsey joined Team World Vision in 2013 with the goal of bringing clean water to as many people in Africa as possible. Thanks to the efforts of World Vision and people like Kelsey, one new person is receiving clean water every 30 seconds.

Kelsey’s personal goal is to provide clean water access to as many as 200 children.joseph

“I donated to provide clean water for two children and I’m hoping to find 99 others to match my donation,” she said. “Just $50 is enough to provide one child with clean water for life!” And with the global water crisis expected to end in 2030, Kelsey hopes she will only need to run for this cause for 15 more years!

Since joining Team World Vision, Kelsey has run the 2013 Monster Dash Half Marathon in St. Paul, Minnesota, the 2014 and 2015 Minnesota Half Marathon in St. Paul, the 2015 Hood To Coast Relay in Portland and the 2015 Twin Cities Marathon. While most of these races were in Minnesota, Team World Vision participates in races all across the U.S.

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Kelsey with her World Vision team.

Whether it’s helping a co-worker or sending aid around the world, Kelsey’s focus on giving back is one shared by many of SkyWest’s more than 11,000 employees. If you are interested in donating to Kelsey’s team or joining Team World Vision, no matter your location, go to Kelsey’s fundraising page. More information about World Vision can be found at www.worldvision.org.

SkyWest Flight Attendants Deliver Holiday Magic


It was one of the most amazing acts of sheer kindness she had experienced in a long time – her family’s own Christmas magic. That’s how Jaimi Nielson described SkyWest flight attendant Erin O’Shea’s actions after Jaimi’s son, Owen, left his bag at a gate in San Francisco before boarding a recent flight.

A prized collection of LEGO sets, his “best friend” (a well-loved stuffed lizard) and favorite storybooks were among the possessions that five-year-old Owen accidentally left in SFO. After realizing what happened, he was heartbroken and cried the whole flight.

The Nielsen’s searched for a way to retrieve the bag, but what they found wasn’t good. The bag had to be picked up in person and the cost of a flight to reclaim the items would cost well over $1,000.

Enter Erin O’Shea, a SkyWest flight attendant.

Flight Attendant Erin O'Shea with the bag of toys.

Erin O’Shea with Owen’s bag of toys.

Erin met Owen while he was flying from San Francisco to Salt Lake City and offered to help. After she finished her trip with a flight to Chicago, Erin jumped on a different flight back to San Francisco, rather than flying directly home to Salt Lake City. In SFO, she was able to work with TSA to ensure all the security requirements were met and picked up the bag. Erin then flew back to Salt Lake and delivered it to Owen’s family.

“We asked her why she would be willing to do this,” Jaimi explained, “and she simply said, ‘Because he captured my heart.'”

Thanks to Erin’s quick thinking, Owen was overjoyed to find his most treasured possessions back at his side when he woke up the next morning.

But Owen wasn’t the only young boy who experienced some holiday magic this month. More than 1,000 miles away, in Minneapolis, five-year-old Ethan and his younger brother were on their way to live with their Nana in Duluth, Minnesota. There were sure to be a number of changes in store and the one thing Ethan really looked forward to was snow.

Having lived in Mississippi, Ethan had never seen snow before and he couldn’t wait to get to his Nana’s house to have a snowball fight! When his flight from Minneapolis to Duluth was delayed due to weather, he couldn’t help but feel disappointed. Ethan told Linzie Clayman and Jacie Vonada – Minneapolis-based SkyWest flight attendants all about his plans for the snow. But as the hours passed by, Ethan’s excitement turned to frustration.

“Their Nana looked pretty stressed out,” Linzie said. “When the snack cart rolled around, Jacie and I helped her get some snacks for the boys, but Ethan still seemed pretty sad.”

That’s when Linzie and Jacie concocted a plan – a secret mission to make Ethan’s day special.

They talked to the first officer for the delayed flight, and within a few minutes, he returned with a snowball, just for Ethan.

First Snowball

Ethan’s first snowball!

Ethan’s whole face lit up at the sight of his first snowball. But he wasn’t the only one. Other travelers around the gate area saw the exchange and couldn’t help but smile as Ethan carried his snowball around until it melted. That simple act of kindness helped keep Ethan’s spirits high until he was able to arrive at his new home.

The actions of Linzie, Jacie, Erin are repeated by countless other SkyWest employees on a daily basis as they work to provide incredible customer service for every passenger, especially during the busy holiday travel season.

A Look at the SkyWest Maintenance Operation

In the airline industry, the operation never sleeps. When aircraft are done flying for the day, they often make their way over to a hangar where Maintenance teams will ensure everything remains in top condition.

Just take a look at this behind-the-scenes video from one night in SkyWest’s Salt Lake City hangar. In about 14 hours, the team worked on 13 different aircraft!

And this kind of work is being done in more than a dozen SkyWest hangars and line stations around the country every day. To start working on SkyWest’s growing fleet of jet aircraft, fill out an application today: http://ow.ly/VZ9zj