Tag Archives: Appreciation Week

Oct 03

A Friendship Built from Adversity

Santana & Patrick

It all started somewhere in the air between Helena, MT (HLN) and Salt Lake City, UT (SLC) when flight attendant Michael Gray saw that Santana, a 14-year-old onboard, was noticeably ill. The young passenger went from looking fine to suddenly appearing pale and in obvious pain.

Michael notified forward flight attendant Julia Jarratt, who began providing updates to the pilots in the flight deck. As they offered assistance and support, Santana’s condition worsened until he spiraled into a seizure.

Upon landing, the crew did everything they could to get the plane and emergency medical technicians to the gate quickly. The crew helped lift Santana from the back to the front of the plane so EMTs could reach him quicker. Michael, along with Santana’s 19-year-old brother on the flight, was able to call the boys’ mother to let her know what was going on.

Michael Gray

The crew says Santana’s brother was remarkably calm. He knew his younger brother’s health history and was able to help provide care for his brother while keeping his mother informed of what was happening, recalls Michael.

“It was truly a team effort in providing care,” he said.

“Every passenger deserves the best we have to offer because we are there to serve them,” said Julia. “I would want someone to care for and treat my brothers the same way.”

For many emergencies, this is where the story ends: medical personnel take over, and everyone goes on their way. For this SkyWest crew, it was only the beginning.

Santana’s mother (Sarah) would later send SkyWest a message thanking the crew, “Throughout the ordeal, Captain Carroll called me numerous times on his personal cell phone, keeping me up-to-date despite being done with his shift. He took the boys under his wing, giving them Dutch Bros gift cards, water and sharing experiences about a youth group that he’s involved in for my youngest. When I wasn’t on the phone with him, he texted me, literally keeping me from hysteria.”

Julia Jarratt

After Santana was cleared by EMTs to continue traveling home, the boys had four hours before their final flight. Airport Operations Supervisor Rebekah Hales and Capt. Carroll walked them to their departure gate.

“They were not unaccompanied minors but helping them was the right thing to do,” Rebekah said matter-of-factly.

Rebekah then waited with the boys and informed the gate agent of the event to ensure any extra assistance would be available. At the same time, Capt. Carroll made arrangements for another SkyWest pilot — who happened to be heading home as a passenger on the same flight as the boys — to be seated near them as additional support.

“This arrangement provided a lot of comfort in knowing someone could watch the boys and help if

Rebekah Hales

needed,” said Capt. Carroll. Once the flight took off, he also called Sarah to give her an update and provided her with a link to track the flight. Capt. Carroll continued providing text updates to Santana’s mother until they departed.

When asked why the SkyWest team went above and beyond to help the family, First Officer Dave Sagunsky said, “I don’t consider what we did going above and beyond. It’s what we do — we take care of our passengers.”

“I am so privileged and honored to have flown with Pat, Dave, and Julia,” said Michael. “We all came together as a team to help a young man. It truly makes me proud to work with SkyWest and work with an amazing team of individuals.”

Dave Sagunsky

“I’d like to say I’m special, but so many at SkyWest would do the same thing,” said Capt. Carroll.

Santana has since recovered and was able to travel again a month after this event. Capt. Carroll later arranged his schedule to meet Santana at the Salt Lake City International Airport so that he could give Santana a tour of the flight deck.

Thank you to Capt. Carroll, First Officer Sagunsky, Michael, Julia and Rebekah for the incredible compassion and care you provided. It made an unforgettable impression on this family and is a great example of the exceptional service the SkyWest team is known for.

Santana

Sep 20

SkyWest Teams Celebrate Appreciation Week 2019!

Appreciation Week is a unique time at SkyWest Airlines. It’s a full week that is set aside to celebrate the more than 14,000 people that make SkyWest the industry’s best. This year the week was filled with food, games, photo booths, visits from executive leaders, and much more. It’s a time to have fun and to recognize the incredible work that SkyWest people do every day.

During the past year, SkyWest teams have done amazing things by working together. This summer saw a new record level of flying with more than 2,500 daily flights! More than a dozen new aircraft have rolled out of the factory and joined the SkyWest fleet so far this year. A new maintenance base is opening in San Luis Obispo, California. Teams from across SkyWest have given back to their communities through charitable causes including Habitat for Humanity, Wings for Autism, and many more. And the list of accomplishments just continues to grow!

Take a look at the photo gallery below for a glimpse into the fun and festivities that were happening in domiciles, hangars and terminals across the country. To get in on the fun as a part of the SkyWest team, visit our Careers page and submit an application today.

Sep 17

A True Blue SkyWest Appreciation Week

Appreciation Week 2018 is officially in the books and it was a week to remember! From pancake breakfasts to BBQs to photo booths and shoe shining, teams across the system went all out to show appreciation for each other.

It is that appreciation and respect for one another that continues to make SkyWest the Partner, Employer and Investment of Choice. Together, we are more than 13,000 strong and it takes every last one of us to make SkyWest Airlines the best in the industry!

Check out photos from celebrations across the system!

Learn more about joining the SkyWest team.

Sep 22

SkyWest Teams Strong at ORD Plane Pull for Special Olympics

As part of SkyWest’s Appreciation Week festivities, Chicago based crewmembers joined together to raise money for The Special Olympics in the ultimate tug of war – competing to pull a plane by a rope.

Teams “SkyWest” and “SkyWest Strong” put their muscles to the test pulling an Airbus A300; no easy feat considering it weights nearly 180,000 pounds! Beyond raising funds for a great cause, a good time was had by all!

SkyWest believes in supporting the causes our people are passionate about through the Spirit of SkyWest: Our People in Action program, which is set up to allow SkyWest contributions for any SkyWest team member participating in an eligible charitable 501(c)(3) cause. It’s just one of the many ways SkyWest gives back to the communities we serve through our amazing people.

Sep 18

SkyWest Appreciation Week 2017!

Games, photos, fun and plenty of food were just some of the ways SkyWest’s more than 12,200 team members celebrated each other and their amazing work as part of Appreciation Week 2017. This year, SkyWest employees have already helped successfully operate more than 500,000 flights while adding 56 aircraft to the fleet and welcoming two new domiciles. Impressive numbers made possible by the best workforce in the industry!

Throughout the week, team members submitted photos of their daily operations from across the country, then voted for their favorites. Stunning shots of flight decks, airplane tails and maintenance hangars were submitted and voted on. Not only do SkyWest airline professionals have talent in the industry, they also are handy with a camera.

Photo Contest Winner - Photo by JAC Ramp Agent Katie Tolin

Photo Contest Winner – Katie Tolin, JAC Ramp Agent

There was plenty of fun to be had as teams gathered in locations all across SkyWest country for some creative games and contests. With balloon darts, homemade mini golf courses, photo booths and numerous other events, the fun and competition was off the charts. Of course, what’s a party without food? Taco trucks, BBQs, pizza – you name it and it was likely on the menu somewhere during the week!

It’s all part of celebrating the greatest team that makes SkyWest the best regional airline in the industry. To see some of the fun from 2017 Appreciation Week, check out the photos below!

Sep 09

SkyWest Bands Together in Relief Efforts

In recent weeks, Mother Nature has made her presence known across the states, with Hurricane Harvey making landfall and devastating parts of Texas and Louisiana, then Hurricane Irma and Hurricane Maria following in Florida and Puero Rico respectively. In true SkyWest fashion, people stepped forward immediately asking how they could help their team members in need.

Thankfully, all SkyWest people are safe. However, several have experienced tremendous property loss due to the historic flooding. SkyWest is offering a myriad of resources to support our people, from personal outreach from leaders to SOS: Crisis Fund resources for those in Harvey’s path. Additionally, SOS: Family Assistance is available to those on an approved personal leave of absence to take time to rebuild and recuperate from the flooding. Family Assistance allows SkyWest team members to donate their user and vacation hours to those on an approved leave.

SkyWest Crisis Fund Recipients Rebuilding

Since the hurricane, SkyWest people have donated $15,000 to the SOS: Crisis Fund, with those funds going directly to SkyWest employees who’ve experienced loss from Harvey’s path. SkyWest has already granted more than $50,000 to our people and we continue to receive and fund applications as the harsh realities of the storm’s effects settle in.

In addition to directly helping our people, we’ve worked with the Red Cross and donated $10,000 to help provide aide and an American Red Cross Emergency Vehicle in flood areas. We continue to work with the Red Cross and other relief organizations to coordinate efforts on support and relief.

No matter the challenge, SkyWest people are a family and rise to support each other in times of need. And that is the Spirit of SkyWest.

Sep 05

SkyWest Appreciation Week!

Safely operating 1,700 daily flights to nearly 200 cities across North America is no easy task, and no one does it better than the SkyWest team! That’s because everyone works together and they continually go above-and-beyond. To recognize the hard work being done by countless teams across the country, SkyWest designates one week every year as Appreciation Week.

This year, Appreciation Week was filled with games, food, team parties and much more, including:

Dunking coworkers and raising money to help fellow employees in need…

Vice President of Market Development Greg Atkins takes a dunk in the tank set up by the Operational Control Center Department at SkyWest HDQ.

Shoe shines…

Minneapolis Assistant Chief Pilot Chris Mayer shining Captain Strohshein’s shoes!

And just hanging out to enjoy a meal together.

Teams around the country celebrated with various events!

SkyWest’s 10,700+ aviation professionals are some of the best in the industry and celebrating Appreciation Week is just one example of how the airline is working to be the employer of choice!