Tag Archives: Best of SkyWest

Farewell Captain Victor Mourao

SkyWest is home to some of the best aviators in the industry who are highly sought after thanks to high-quality training programs, experience and commitment to quality. Flying for four major airline partners into more than 250 airports across North America, SkyWest pilots have more exposure to opportunity than any other regional pilot.

One SkyWest pilot, Captain Victor Mourao, was recently recruited by his top choice mainline carrier. Before his final departure, Captain Mourao shared his thoughts about his SkyWest experience:

“I love this company, I love our people, and it has been a true home during my time here. I feel like I have not only grown as a pilot, but also as an individual,” said Captain Mourao.

This Minneapolis-based Captain had the opportunity to interact with hundreds of pilots regularly. He had nothing but compliments for his 5,000 pilot team members and credits SkyWest for his ability to secure his first-choice carrier.

“This growth has come from the associations that I have been able to foster, and the privilege to have worked side-by-side with such passionate, high-caliber professionals here at SkyWest. I am a product of the culture, the people, and the experiences I have had while working here, and I will be forever grateful for all that this ‘little’ airline, out of St. George, Utah, has allowed me to become.”

For Captain Mourao, despite the cold, Minneapolis quickly became a warm community he enjoys calling home, where he spent the last five years learning and growing as both a pilot and a person.

“I raised my little family here and had many wonderful growth experiences because I was awarded MSP out of training. The people, and their work ethic and warmth, make it a special place – and they make MSP a truly fantastic place to work.”

Captain Mourao noted the people he was able to work with every day made all the difference, noting their professionalism and the many lifelong friendships fostered.

“I’ll be leaving SkyWest a better man, professional, and pilot, with a treasure chest of friends whom I will cherish for the rest of my life. It’s been an amazing ride, and while I feel like I could have done more, I’m proud of the work that I’ve been given the chance to contribute.”

A common theme across the company is SkyWest’s people make the airline a great place to work. Whatever their skillset, from the flight deck to the hangar, from the gate to the cabin and everywhere behind the scenes, SkyWest people often provide a similar response,

“SkyWest Airlines is the envy of the industry, and that’s in great part due to their ability to lead such a highly capable team of professionals.”

We wish Captain Victor Mourao best of luck on his new adventure and thank all of our incredible people for making SkyWest such a great place to work.

Click here to join our team today.

 

Flight Attendants Spring Into Action

SkyWest’s more than 4,000 flight attendants provide exceptional service and help to tens of thousands of passengers every day. They’re also well trained to respond to a variety of emergency situations, including unexpected medical problems.

On Oct. 18, SkyWest flight 5596, operating as United Express, was flying from Chicago to Halifax, Nova Scotia when a passenger notified Rachel Bessey and Sandy Yeary that her child was acting strangely. She said the girl was having a hard time breathing and was lethargic. Rachel and Sandy sprang into action, requesting assistance from medical professionals onboard and providing support as the young passenger was attended to.

“I went straight into what we needed to do, we ended up using quite a bit of [medical] equipment on the plane,” recalled Rachel.

Both Rachel and Sandy said this was the worst medical issue they have ever had on board, but trusting the training and the medical staff, made the difference.

“By re-iterating the policies and procedures in your mind, when an emergency occurs (as the one we experienced), our actions were calm and second nature,” said Sandy.

Photo of: Rachel Bessy and Sandy YearyPrior to landing, the crew requested medical personnel meet the aircraft in Halifax and the passenger was transported immediately to the hospital. Doctors at the hospital identified that the passenger was suffering from diabetic ketoacidosis (DKA). Her mother disclosed that they were shocked to learn their 13-year-old daughter has Type 1 diabetes. We are grateful to learn that she has since improved and been released from the hospital.

“The medical professionals on the aircraft were just incredible. They saved the young girl’s life. It was quite an experience to witness,” Said Sandy.

“Everyone was great, all the passengers on the plane were so understandable,” said Rachel. “They all could tell we had it under control and coordinated.”

We applaud our crewmembers service, compassion and professionalism in responding to this medical emergency and continuing to take care of all the other passengers on the flight. It’s a great example of the great work that SkyWest teams are doing across North America every day.

To learn more about becoming a part of SkyWest’s flight attendant team, click here.

SkyWest Teams Prepare 10,000 Pounds of Food for Those in Need

SkyWest people provide exceptional service to millions of passengers every month on flights across the country. And the service doesn’t stop there; they also find countless ways to give back in the communities where they live and work.

Just recently, teams of pilots, flight attendants and airport operations agents volunteered their time to help fight hunger in San Francisco (SFO), Muskegon, MI (MKG), and Boise, ID (BOI). Through their efforts more than 10,000 pounds of food was prepared for local families in need.

SFO
As part SkyWest’s annual Appreciation Week a group of SkyWest employees decided to show their appreciation by volunteering at the San Francisco Marin Food Bank for Hunger Action Month. They were assigned the task of sorting dried rice into one pound bags. After hours of work, they prepped and sealed 1,860 bags for families in need.Volunteering in SFO

They also raised funds for the Food Bank through SkyWest’s Our People in Action program and Delta Dental California’s dollar-for-dollar match. They donated $1,260 and provided double that amount in meals for families in vital need of food.

MKG
A Feed America truck, loaded with food for those in need, arrived unexpectedly in MKG and extra volunteers were needed to help unload the supplies.

Helping in MKGA message was sent to our MKG team and several stepped up to the plate to help their community, volunteering their time and energy to help.

Three SkyWest cross utilized agents and their families joined with other volunteers to help distribute 5,000 pounds of food to 180 people. The team received thanks from the community and Feed America – West Michigan.

BOI
SkyWest crewmembers in Boise spent time at the Idaho Food Bank and in just two hours they were able to bag 2,152 pounds of potatoes and 1,984 pounds of squash. That’s enough food for 3,447 meals! Staff at the Food Bank was over the moon for the donated time and helping hands.SkyWest Team in BOI

SkyWest is proud of our teams and the difference they make both on the ground and in the sky. If you’re ready to become a part of our team, visit our Careers page and check out the current openings.

 

 

SkyWest Appreciation Week

SkyWest Teams Celebrate Appreciation Week 2019!

Appreciation Week is a unique time at SkyWest Airlines. It’s a full week that is set aside to celebrate the more than 14,000 people that make SkyWest the industry’s best. This year the week was filled with food, games, photo booths, visits from executive leaders, and much more. It’s a time to have fun and to recognize the incredible work that SkyWest people do every day.

During the past year, SkyWest teams have done amazing things by working together. This summer saw a new record level of flying with more than 2,500 daily flights! More than a dozen new aircraft have rolled out of the factory and joined the SkyWest fleet so far this year. A new maintenance base is opening in San Luis Obispo, California. Teams from across SkyWest have given back to their communities through charitable causes including Habitat for Humanity, Wings for Autism, and many more. And the list of accomplishments just continues to grow!

Take a look at the photo gallery below for a glimpse into the fun and festivities that were happening in domiciles, hangars and terminals across the country. To get in on the fun as a part of the SkyWest team, visit our Careers page and submit an application today.

SkyWest’s Top Service Moments of 2015

As 2015 comes to a close, it’s time to take a look at some of the exceptional service that SkyWest employees have provided during the past 12 months. The following are seven of SkyWest’s top service moments of 2015.

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  • Flight Crew Brings Family Together One Last Time

When the Vandenberg siblings received a call that their mother’s health had taken a turn for the worse, they immediately booked their flights to reach her. When a delay made it seem like they would never make their connecting flight in Denver, the SkyWest crew on board went above and beyond to help get the Vandenbergs onto their next flight moments before it left the gate. Thanks to the efforts of crewmembers on both flights, the Vandenbergs were able to spend precious final moments with their mother.

“The little things in life matter, as they add up to big things. And, in doing the little things very well, your flight crews allowed us the precious moments with our mother that we would have missed otherwise,” wrote Thom Vandenberg. “For that, we want to express our heartfelt thanks and recognize a job very well done.”

  • First Officer Gives Wings to Young Cancer Fighter

A JoeMyersbrave six-year-old girl was fighting cancer and having a tough day when she met Joe Myers, a SkyWest first officer, on the shuttle ride to the airport. Joe immediately began trying to make her day better and by joking with her. He even removed the wings from his shirt and pinned them on her, telling her he was making her an honorary pilot. The little girl’s parents said that she wouldn’t part with the wings and even slept in her shirt that night with the wings safely secured on it.

“I was blessed that night,” said Joe. “That little girl touched my heart and gave me far more than I could have ever given her. When I pinned my wings on her, I told her that she could fly with me anytime. Maybe with some prayers she will be able to fly for SkyWest someday!”

Read more about Joe’s experience.

  • Pocatello, Idaho Team Helps Passengers on a Diverted Flight

When a mainline United flight unexpectedly diverted to Pocatello, Idaho, the SkyWest team on the ground immediately stepped up to the plate. Although they normally handle Delta flights, Linnea Chidester, the Pocatello station general manager, and her team demonstrated stellar service as they helped dozens of United passengers arrange lodging and buses to their final destination in Jackson Hole, Wyoming.

“It was a tough situation, but the airport staff did an outstanding job,” said one passenger. “They were all very friendly and helpful and kept cool in a difficult situation. I had never been to or even heard of Pocatello, but the airport staff made a great first impression!”

  • Lost Toys Find Their Way Home

It was one of the most amazing acts of sheer kindness she had experienced in a long time. That’s how Jaimi Nielson described her interaction with Erin O’Shea, a SkyWest flight attendant, after Jaimi’s son, Owen, left his bag of toys at the gate before boarding his flight. Owen was distraught over losing his prized collection of LEGOs, his “best friend” (a well-loved stuffed lizard) and his storybooks that were inside his bag. Simply because she wanted to help, Erin jumped on a flight to San Francisco – instead of heading home like she had originally planned – where she picked up Owen’s lost bag of toys.

“We asked her why she would be willing to do this, “Jaimi said. “And she simply said, ‘Because he captured my heart.'”

Read more about Erin’s extra effort.

  • ACV Welcomes Special Passengers

VIPSkyWest’s team in Arcata, California (ACV) meets a variety of passengers on a daily basis. And this past spring they had the chance to welcome a very special group of passengers to the airport as they helped 12 children with Autism and Downs Syndrome experience the operation and the miracle of flight.

“I’m not sure who had more fun: us or the kids!” said ACV general manager Angeline Vanden Plas. “We all had such a great time.”

Check out more details and photos from this special event.

  • SkyWest Flight Attendant Angelic Fluker Becomes an “Angel in the Sky”

While boarding a SkyWest flight, a passenger received tragic news that her husband of 19 years had passed away. Chicago-based flight attendant Angelic Fluker’s compassion sparked a day of caring for this grieving widow. Angelic not only checked on the passenger throughout the flight, she accompanied her on an additional flight home on her day off so that the woman wouldn’t have to travel alone.

“I told her over and over that I would not know what I would have done without Angelic in my life that day. She was my angel,” said the passenger.

  • Don Mortimer, GCC Cross Utilized Agent Helps Soften Last Goodbye

On Aug. 22, a couple was traveling through Gillette, Wyoming when they received a phone call no parent ever wants to receive. Their son had been in a tragic car accident and was being taken to the hospital back in their home town. Don Mortimer, a SkyWest cross utilized agent in Gillette, was there to help in a way they will never forget. He stayed with them for two hours after the airport closed to help the family find a way home and to get checked in. The next morning, Don met them at the airport and flew with them on the first leg of their trip to make sure they made their connection. Thanks to Don’s help, the parents were able to be with their son for his final day.

“Thank you, Don, for giving us those last few hours with him. We will forever be grateful,” said the father. “We just wanted SkyWest to know that they have a very special person working for them and he went above and beyond.”

Learn more about the help Don provided.

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SkyWest is made up of an amazing group of more than 11,000 people who deliver incredible service every day. And this list is only a small glimpse of the countless times SkyWest employees have gone out of their way to help more than 30 million passengers in 2015!