Tag Archives: Inflight

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SkyWest Top Service Moments of 2016

McKall Morris
Corporate Communications Manager

Whether it’s taking care of our fleet, our operation, our passengers or our employees, SkyWest people provide great acts of service every day of the year. With the New Year upon us, take a look at just a few of the top service stories shared with us in 2016.


  • CaptureCaptain Praised for Act of Kindness

In April, a mother and her young children were on a late-night flight. As the mom struggled to carry her sleeping children and the family’s luggage off the aircraft, Captain Tracy Woodbury came to assist, offering to carry the sleeping toddler to help the family get home. The mother was so touched she shared the story in a Facebook post. Read the full story here.

  • Flight Attendant Helps Passenger Make Crucial Connection

Passenger Joe Stevens reached out to us to pass along his thanks to Flight Attendant Manuel Parra. If it wasn’t for Manuel’s service, Joe told us he likely would have missed his international flight connection to travel to his ill wife.

“I fly frequently and have never received such helpful, friendly service from any flight attendant comparable to the service I received from Manuel,” Joe said. “I told Manuel that I had a very short layover before I had to board a connecting flight to Asia to meet with my wife, who was ill. Our flight was close to an hour late leaving, and I was concerned I wouldn’t have time to make my connection.”

As promised to Joe, Manuel helped him through the immigration desk, the customs desk, the kiosk to get his boarding pass, and then through the security gate – just in time for Joe to board as the last passenger.

“For a flight attendant to offer such help is rare, and I want to let you know how much I appreciated him,” Joe continued. “I would definitely have missed my flight otherwise. Not only was his level of service far beyond what I have experienced on my many flights over the years, it was also beyond any level of customer service I have received in any industry. Manuel is much more than just an excellent flight attendant; he is an excellent person.”

  • CS Supervisor Flies with Unaccompanied Minor

img_0668An Aspen deaf camp counselor arrived at the local airport with a 12 year-old boy whose parents purchased a last-minute ticket home to Austin, Texas due to a family emergency. There was one problem; the flight had a connection in Denver. United Airlines does not allow unaccompanied minors under the age of 15 to travel alone during a connecting flight. The family was unaware of the policy, and the camp’s counselor was unable to accompany the boy home.

That’s when Customer Service Supervisor Zak Sidibe took it upon himself to help. On his own time, he flew as a passenger with the boy to Denver to escort him to his connecting flight back home to Austin. Zak communicated with the boy’s deaf parents via text message every step of the way. Thanks to his genuine kindness and heartfelt generosity, the family had some peace of mind knowing their son was in good hands to get home safely during a trying situation.

  • SLC Maintenance Team Donates Time and Talent to Leonardo Museum 

Leo BufferRecently, mechanics at our Salt Lake City maintenance base volunteered their time and expertise to the Leonardo Museum, sharing their love for the miracle of flight with the museum’s 180,000 annual visitors. After helping to reconstruct a C-131 aircraft inside the museum for the opening of the FLIGHT exhibit earlier this year, the SkyWest maintenance team volunteered their time to restore the plane’s luster and shine. Read the full story here.

  • Pilot Reaches Out to Young Passenger’s Parents During Diversion

Captain Peter Wagstaff recently went the extra mile when he made sure an unaccompanied minor and his anxious parents were informed during a diversion. He sat with the boy and allowed the boy to use his phone to call his parents and let them know what had happened. We received a letter from the child’s parents thanking Captain Wagstaff.

“The captain continued to keep us updated via texts on the progress of the plane,” mother Beth Shanker said, “As a parent of an unaccompanied minor, it was a relief to know someone was watching out for my son. We really appreciated the captain’s updates. He should be commended for the customer service.”

  • “I’m Your Match!” SkyWest Flight Attendant Donates Kidney to Co-worker 

JeAfter an ongoing battle against her kidney disorder, Tonuah Trujillo, a Seattle-based SkyWest flight attendant had received the bad news – her kidney function had declined to 12 percent, and she was going to need kidney dialysis or a transplant very soon. As Tonuah was preparing for dialysis due to the lack of donor matches, an incredible thing was taking place behind the scenes. For nearly three months, Chicago-based SkyWest flight attendant Jeanette Perez was taking numerous tests to see if she was a match for Tonuah.

“I became aware of Tonuah’s need via Facebook back in the fall. Long story short, I went through test after test to see if I was her match with the mentality of ‘if it’s meant to be, it will,’” Jeanette said. “I was finally given the go at the end of January and told Tonuah the good news. She did not know I was testing. She didn’t even know who I was really – other than our one time meeting on a Christmas deadhead.”

Read the full story here.


As illustrated by these stories ­– and even more from the year– SkyWest people deliver extraordinary service each day. With more than 30 million passengers this past year, SkyWest’s more than 11,500 aviation professionals have proven what it means to go above and beyond. Looking at joining the SkyWest team? Learn more by visiting www.skywest.com/careers

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How to Become a SkyWest Flight Attendant

McKall Morris
Corporate Communications Manager

SkyWest Flight Attendants are safety professionals who enjoy helping others with a smile. They have the confidence and training to handle any situation they may encounter, both on the ground and at 35,000 feet in the air. To join the dynamic InFlight team and earn a pair of wings, follow these steps:

  1. Review the Flight Attendant Career Guide
  2. Submit an online application for the Flight Attendant position
  3. Attend an InFlight group interview at one of our upcoming group interview locations; No invitation is needed
  4. Group interviews follow the same format at all locations: Applicants should wear business attire, bring a resume and check in for the group interview between 5:00 p.m. and 6:00 p.m. InFlight recruiters will give a brief presentation about SkyWest, the Flight Attendant position requirements and the available training class dates
  5. There is a short break for applicants to ask questions and consider the requirements, such a potential relocation, schedule flexibility and the ability to attend the 31 days of training on the dates available
  6. Applicants continue with the interview process by each taking a turn explaining, in one minute, why they would be a great Flight Attendant to the group
  7. Immediately following, recruiters review resumes and notes on their presentations
  8. A list will be posted of the applicants selected for an individual interview that night
  9. Following the one-on-one interview, applicants will be notified within two weeks of the results, and if selected for the Flight Attendant position, the email will contain a conditional offer of employment and ask the applicant to confirm or decline the offer
  10. Those who accept the offer will be confirmed in an InFlight Initial New Hire training class and emailed a study packet two to three weeks prior to their class date
  11. Training focuses on safety and applicants must adhere to the guidelines and policies set forth and successfully complete the curriculum

Following training, new SkyWest Flight Attendants begin their dynamic and exciting role which allows them to travel, meet new people and take on new challenges every day.

Read more articles about applying at SkyWest.

Customers Rave About Our Amazing People

SkyWest Employees Group Shot

Rob Brewer
Emerging Media Coordinator

While SkyWest is known for operational and fiscal savvy, the true essence of our success has always been our people. The following are just a few examples from passengers who took the time to write in and recognize some of the above-and-beyond efforts of our fantastic employees.

I have flown with SkyWest for many, many years and love your service and staff. I have actually chosen my carriers based on who keeps SkyWest under contract. Conversely, I have stopped flying with carriers or choosing routes that you are not part of.

I cannot tell you how happy I am that SkyWest is the carrier for the Moab, Utah (CNY) air service. We have already flown numerous times with you out of Moab and loved it! It’s the same exceptional service I’ve experienced over many years flying out of Grand Junction, Colorado (GJT) and other areas you service.

Most recently, on Friday, Aug. 29, 2014, I had the great fortune of flying out of CNY on Delta Air Lines flight 7432 and Paula Eichbauer – a flight attendant out of SLC – was our attendant. I want to tell you that this gal is a star in your staff of flight crews. I have enjoyed, without exception, every SkyWest crewmember I have flown with, but Paula’s level of quality, caring service is extraordinary. So much so that I really wanted to write to you in recognition of this amazing employee.

So thanks for bringing your fine services to our little neck of the woods here in Moab. It’s beyond wonderful to be able to fly SkyWest even more with you here. Thanks to you all and especially to Paula for such extraordinary kindness, professionalism and care.

Sincerely,
Jayne Dillon May

My name is William F. Walsh IV, and I am a firefighter living in the city of Vista in the northern part of San Diego County. Last week, I attended the Fallen Firefighter’s Memorial in Colorado Springs, Colorado. My cousin, Lt. Edward J. Walsh Jr., was killed in a fire in Boston in late March of this year. Needless to say, it was a difficult trip.

I wanted to comment about my return flight and your crew on Flight 6275 operated by SkyWest, from Colorado Springs to Los Angeles on Sept. 21. The girls were outstanding, especially Iris Kozisek. Both she and Amanda Beatty made my return flight very enjoyable with their personalities. It truly took the edge off of a rough trip. Please acknowledge your fine employees for a job well done. Thanks again.

William Walsh

Thank you to our passengers for taking the time to point out some of the amazing work our people do to provide a great travel experience on more than 1,700 daily flights! Visit www.SkyWest.com to learn more!