Tag Archives: Maintenance

SkyWest’s First Female Maintenance Controller

Melissa Serrano is no ordinary mechanic. Starting her career at SkyWest in 2015 in the ORD hangar, Serrano is now the first female maintenance controller in SkyWest Airlines history.

”I knew it was a man’s field, but I knew it was something I could do,” said Serrano.

When an aircraft is removed from service for maintenance, the maintenance controller is consulted by line mechanics and pilots to help troubleshoot all procedures. After the aircraft has been properly diagnosed and repaired if necessary, it is the responsibility of the maintenance controller to give final clearance before returning the aircraft to scheduled service.

“With every aircraft that is put back into service, I put my license on the line. I sign it, it’s my signature. It’s something that I take seriously; I have worked too hard for this,” said Serrano.

When she was a young girl, Serrano’s mother drove an airport shuttle in Atlanta. She recalls going to work with her mother often, and as they drove the back roads to the airport Serrano would stare at the jetliners with amazement. She always enjoyed working with her hands and became addicted to the independence provided by fixing something herself. Later, she joined the JROTC, where she would step foot in an aircraft hangar for the first time.

“That first time I smelled jet fuel, I knew what I wanted to do,” said a confident Serrano.

It certainly didn’t happen overnight. Getting her A&P license alone was years of sacrifice and hard work. While in school full-time at AIM in Atlanta, Serrano worked as a parts clerk at a freight line, fitting 36 hours of work into her two-day weekend. On top of that, she went to school Monday through Thursday, and worked part-time at a hotel during the week.

Serrano secured her first job, post A&P school, at a general aircraft maintenance company. There, she would learn invaluable lessons about asserting yourself and being confident in your abilities. Often being taken off projects because her male counterparts didn’t feel comfortable working with a woman, she recalls one instance where she and a coworker were at impasse while diagnosing a problem. His demeaning remarks were that she would be better off making sandwiches. Her diagnostic was proven right.

“Do your research and know what you are talking about,” says Serrano. “Then, you can confidently stand your ground, because you believe in what you say.”

Once she made it to SkyWest, she worked hard on the hangar floor, learning from her many mentors. She quickly realized that SkyWest was different.

“SkyWest is a great place to work. If you want the experience, someone will take you under their wing. SkyWest takes me seriously, my supervisors take me seriously and they are confident in my expertise.”

Serrano became interested in the maintenance controller position after talking with a co-worker. After a few conversations, she set her sights on becoming the first female maintenance controller in SkyWest history. After an intense interview process and extensive training, Serrano took her first solo shift with authority.

SkyWest Maintenance Manager Wayne Wignall says, “She has worked very hard and has come a long way. She does a fantastic job.”

Serrano has a few words of advice for any woman out there looking to enter into what might be considered a man’s profession:

“Stay positive. Feeling sad isn’t going to do something for your future. Learn what you can and move on. Nobody should stop you from getting your experience; just work hard and have confidence in yourself.”

Melissa, we are proud to have you on the SkyWest team. Keep up the great work and continue to soar!

SkyWest Welcomes Industry Leading Aircraft Maintenance Log

For more than four and half decades, SkyWest Airlines has led the way for operational and safety advancements in the regional airline industry. Today, after years of preparation and led by cross-departmental collaboration, each of SkyWest’s 443 aircraft is fully equipped with an Electronic Maintenance Log (eAML). SkyWest is the first commercial airline in the United States to equip and operate its entire fleet with the new FAA-approved technology.

“The eAML provides a significant boost to our already-robust maintenance program,” said SkyWest Chief Operating Officer Mike Thompson. “The elimination of paper streamlines processes from the flight deck to maintenance technicians and our operations control center teams, resulting in improved reliability that benefits employees and customers alike.”

Enhancing our teams’ ability to track and manage aircraft airworthiness, the eAML will provide real-time maintenance data for each aircraft. Not only does this reduce the risk of human error, it also improves response time for repairs, meaning fewer maintenance-related delays for passengers.

Thank you to the numerous individuals and teams at SkyWest who spent countless hours over the last two years to develop and implement this new technology. The eAML demonstrates SkyWest’s ongoing commitment to providing safe, reliable flights for our more than 36 million passengers.

 

SkyWest Maintenance Teams Give Back in Salt Lake City

SkyWest’s maintenance team is among the best in the industry; and their experience working nose to tail on our four fleet types provides an unmatched level of expertise. Recently, mechanics at our SLC (Salt Lake City) maintenance base volunteered their time and expertise to the Leonardo Museum, sharing their love for the miracle of flight with the museum’s 180,000 annual visitors. After helping to reconstruct a C-131 aircraft inside the museum for the opening of the FLIGHT exhibit earlier this year, the SkyWest Maintenance team volunteered their time to restore the plane’s luster and shine.Leo Ryan and Kim

“Working on aircraft is part of the love of being a mechanic; giving back to the community is an added bonus,” said Donovan Johnson – Coordinator Maintenance Facilities, SLC. “The Leonardo is an important part of Salt Lake, and we’re happy to do our part to make our community a little better.

Cleaning a 1950’s military era twin-engine aircraft like the C-131 is no simple task. After the museum closed each night, SkyWest people worked to buff, polish and clean the aircraft, bringing its ‘50’s era luster back for the tens of thousands of museum visitors. The volunteers worked through the night for four days straight, using various cleaning and polish equipment as they covered themselves in dust and grime to transform the aircraft from dull to sparkling. By the time they were done, the C-131 had enough shine to see your own reflection!

SkyWest mechanics are a team of nearly 1,000 professionals who work at 12 bases across the United States. They work on the regional industry’s largest – and growing – fleet of 360 aircraft from nose to tail. These highly qualified individuals provide for the safe transportation of more than 30 million SkyWest passengers each year. Their work on the Leonardo is just one example of the hard work and pride that SkyWest professionals take in every aircraft they touch. Thank you to those who volunteered their time and talents to help give back to the community.

Leo Team

Interested in joining our team of professional mechanics? We have openings at bases and are offering moving expense reimbursement! Click here to find out more about becoming a SkyWest mechanic and to apply.

The Leonardo Museum was created to embody the spirit of the Renaissance Man and help the community discover their inner genius. For more information about the FLIGHT exhibit at The Leonardo, click here.