Category Archives: Customers RAVE

Jun 20

Flight Attendant Impresses Passenger with Helpfulness and Courtesy

SkyWest people are constantly looking for ways to provide outstanding service, even outside of their normal daily work responsibilities. Recently, customer Maurice Griffin was connecting to a SkyWest flight in Atlanta and experienced this hallmark service for himself after Maddie Dougherty, an Atlanta-based flight attendant supervisor, went out of her way to help him get to his flight. Mr. Griffin wrote the following heartwarming letter thanking Maddie for her extra care and compassion.

Dear Sir or Madam,

On May 16, 2018, I was in Atlanta making a change to SkyWest Airlines to fly to Charleston, Virginia, having left Miami on Delta earlier that day.

I am 75 years old and was hospitalized in Miami for 10 days. I encountered a young lady who helped me with such courtesy and helpfulness that I feel compelled to bring her to your attention. Her name is Maddie Dougherty. You have a special person in your employment! So helpful — I was very impressed. She even asked the flight attendant to keep an eye on me.

I hope you have the opportunity to tell Ms. Dougherty and the friendly onboard attendant that I sincerely appreciated their concern and I hold SkyWest Airlines in high esteem!

Sincerely, Maurice Griffin

Thank you, Maddie, for your care and kindness in helping Mr. Griffin and the countless other customers you help on a daily basis.

Maddie is just one of the many awesome examples of SkyWest people making a positive difference. Read more stories of our incredible people here.

Interested in joining the SkyWest team? Find out more information at www.skywest.com/careers.

Aug 26

SkyWest Crews Going the Extra Mile

SkyWest is home to countless caring and considerate employees. Recently, three stories about some of our incredible crews were shared with us that illustrate the type of people who make up the SkyWest family.

On a recent trip in Los Angeles, Salt Lake City based SkyWest Flight Attendant Jill Roundy noticed a small detail about one of her young passengers.

“He had a Make-A-Wish button on his shirt. Passengers may think we don’t pay attention to them but we really do,” Jill said. “This is the reason I’m a flight attendant. Everyone has somewhere to go with a purpose: a wedding, funeral, job interview, promotion or a birth of a child. We do our best to get them there and with the best intentions to read their mannerisms. But this was a first for me.”

SkyWest Crew (Flight Attendants Jill Roundy and Lacey Finnell, First Officer Aiden Eye and Captain Charles Butler) with the family.

The young boy and his family were on their trip home from fulfilling his wish to go to a concert of his favorite artist. Jill and the rest of her crew took the time to make the family’s trip special, giving them an extra tour of the aircraft after it landed. The little boy was thrilled at the opportunity and after looking into the flight deck, he asked Jill if he could sit in the captain’s seat. Captain Charles Butler was happy to oblige and stepped out as First Officer Aiden Eye took the time showing this young passenger the controls on the flight deck while explaining their functions.

“This only shows that the employees at SkyWest are by far just one great big family caring for the people that fly with us!” said Jill. “Happy to be part of the family.”

A brave six-year-old girl was having a tough day. As her family arrived at the airport in the evening, they made their way to the shuttle for a ride to the parking lot. As the young girl boarded the bus with her parents, noticing there were no open seats, Palm Springs based First Officer, Joe Myers, stood up to give his seat to the mother and daughter.

The girl has lost all of her hair as a result of cancer treatments. During the shuttle ride, a little boy made a comment to the girl about her lack of hair, and she began to cry. As the family got off the bus, Joe walked over to the little girl and told her she was the prettiest little girl he had ever seen. He then took off his hat and showed her his own bald head, telling her she was very special. Joe made her night when he removed the wings from his shirt and pinned them on her, telling her he was making her an honorary pilot.

First Officer Joe Myers

Joe made the girl laugh when he jokingly told her, “Boys are made of cotton and are rotten!” before thanking the parents and walking away. The parents were in tears and so moved by Joe’s compassion and love toward their daughter that they went the extra mile to contact SkyWest and share their gratitude for First Officer Myers.

“I was blessed that night,” said Joe. “That little girl touched my heart and gave me far more than I could have ever given her. When I pinned my wings on her, I told her that pilots don’t cry and she could fly with me anytime. Maybe with some prayers she will be able to fly for SkyWest someday! I didn’t do anything that another SkyWest employee wouldn’t have done when faced with the same situation. I feel so fortunate to SkyWest and my wife Jackie for allowing me to pursue my dream! This is a family that I am so proud to be a part of.”

That night the little girl wouldn’t part with the wings and slept in her shirt with the wings safely secured on it. Even now, she will not take them off.

While boarding a flight in Seattle, Tiffany Miller, a Salt Lake City-based flight attendant, noticed one impeccably dressed young woman.

“Out of the corner of my eye I saw her turn around, so I turned to meet her sweet face. Tears were welling up in her eyes, and she spoke to me in a voice I haven’t heard in a while,” Tiffany said. “It was the same tone my children would have when there were monsters under their bed. ‘I’m very scared. Is it going to be really bumpy?’ and after hearing herself she openly started to sob.”

The passenger explained that she flies a lot but just passed through a storm that had “terrifying turbulence.” Tiffany told her that she too had just been through a similar storm, but that she anticipated that everything was going to be fine on the short flight and that she was in very capable hands.

Tiffany then went up to the flight deck to find that Captain Carl Wager had witnessed the exchanged and was wondering what he could do to help. He offered to go back and talk with the girl if she would find it reassuring. The young lady, still full of fear, accepted the offer. Carl went back to her seat, taking up precious moments needed to stay on schedule, to let the passenger know that he understood her fears and was aware of his tremendous responsibility to keep everyone safe.

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Captain Carl Wager speaking with passenger

“I am always confident with my pilots. I am grateful for the level of training, skill and knowledge they work hard to possess. Today I was truly grateful to also have a wonderful and kindhearted captain,” Tiffany said. “I looked down the aisle to see a very relaxed, very sweet moment. It was one that I hope I never forget. It was empathy in action: pure and simple.”

May 19

SkyWest Flight Attendant Praised as “A God Send”

SkyWest’s success is a direct result of the incredible aviation professionals who who regularly go above and beyond to help passengers on more than 1,700 daily flights. Recently, Mary Morgan, a Seattle-based flight attendant was commended for being “a God send…at a most difficult time” thanks to the kindness and support she provided on a flight from Ontario, California to Seattle.

SkyWest Airlines,

I am writing to acknowledge a flight attendant who truly “got me home” on a most difficult flight. Mary, her name, Flight 3447 Friday May 8th, Ontario to Seattle.

#1) I am claustrophobic – especially in planes #2) I had received a call while on a weeks vacation that my 89 yr old mom had become quite ill and was near death.

To sit next to my husband we had changed our seats to the only side-by-side seats left in the plane – last row on the plane. I boarded the plane in tears anticipating my anxiety flying and what awaited me at home. Mary picked up on my state of being immediately, brought me tissue and settled us in without asking any questions. As we sat side by side with Mary for “take off,” etc. my husband told her my challenges. She went beyond the call of duty to console me, work with my phobia and just over see my well being throughout the trip, all the way to our terminal good-bye. She was a God send for me at a most difficult time.

I did arrive in time to share three days with my mom before her death.

Thank you Mary for everything. Thank you SkyWest for employing such insightful, sensitive people.

Sincerely,

Donna Sheree Bullock

This letter is just one of the many compliments SkyWest’s 10,000+ employees receive each week thanks to their efforts to ensure every passenger enjoys a great travel experience.

Feb 19

Customers Commend Crew for Excellent Service

SkyWest’s success is a direct result of the incredible employees who help take care of hundreds of customers on a daily basis – despite delays or other challenges. Recently, four crewmembers – Dave Dalton – CRJ captain, Jody Mack – CRJ first officer and flight attendants Peggy Maneotis and Ruby Landreth – were recognized by passengers on two separate flights thanks to their efforts to ensure everyone had a good travel experience. From each of the letters, it’s clear that this flight crew truly provided excellent service!

United Express Flight 5201

I wanted to send you a quick note to let you know that I had one of the best experiences flying in almost 40 years, and that’s even with a two-hour maintenance delay!

We flew on Flight 5201 from Chicago (ORD) to Aspen, Colorado (ASE) on Saturday, Jan. 24 and everyone from the gate agent in Chicago to the crew – specifically your flight attendants, Peggy and Ruby; captain, Dave; and first officer, Jody – was everything you could ever hope for in terms of representing the best in SkyWest! They couldn’t have been any nicer, more pleasant or accommodating. What also added to the experience was that Dave and Jody continued to keep everyone informed on the status of the maintenance –something very rare and very much appreciated!

I fly a lot, and this crew should be the ones teaching everyone on how to make sure customers have a great overall experience! Thanks again!

Julie

United Express Flight 6320

This afternoon, my wife and I flew on Flight 6320 from Aspen, Colorado (ASE) to Denver (DEN), which was about three hours late due to a mechanical problem.

I would like you to know that the captain, Dave, and cabin staff, Peggy and Ruby, went the extra mile and then some, to make sure the short journey was as hassle-free and pleasant as possible under the circumstances.

Dave, at the request of my worried wife, came to look for me – the United gate staff needed to work on my ticket, resulting in my being last on the plane, and not the usual first. He found me on the apron and escorted me to the aircraft.

Peggy and Ruby involved themselves with the passengers, helping them where they could.

Most of my flying is on European and Far Eastern airlines, which U.S. companies do not often compare to favorably. Today was the exception, and I wanted you to know that.

Tony

These letters are just a few of the many compliments received each week and are great examples of the service SkyWest’s 10,000+ aviation professionals provide every day on nearly 1,700 flights! To learn more about the SkyWest team, visit www.skywest.com.

Oct 24

Customers Rave About Our Amazing People

While SkyWest is known for operational and fiscal savvy, the true essence of our success has always been our people. The following are just a few examples from passengers who took the time to write in and recognize some of the above-and-beyond efforts of our fantastic employees.

I have flown with SkyWest for many, many years and love your service and staff. I have actually chosen my carriers based on who keeps SkyWest under contract. Conversely, I have stopped flying with carriers or choosing routes that you are not part of.

I cannot tell you how happy I am that SkyWest is the carrier for the Moab, Utah (CNY) air service. We have already flown numerous times with you out of Moab and loved it! It’s the same exceptional service I’ve experienced over many years flying out of Grand Junction, Colorado (GJT) and other areas you service.

Most recently, on Friday, Aug. 29, 2014, I had the great fortune of flying out of CNY on Delta Air Lines flight 7432 and Paula Eichbauer – a flight attendant out of SLC – was our attendant. I want to tell you that this gal is a star in your staff of flight crews. I have enjoyed, without exception, every SkyWest crewmember I have flown with, but Paula’s level of quality, caring service is extraordinary. So much so that I really wanted to write to you in recognition of this amazing employee.

So thanks for bringing your fine services to our little neck of the woods here in Moab. It’s beyond wonderful to be able to fly SkyWest even more with you here. Thanks to you all and especially to Paula for such extraordinary kindness, professionalism and care.

Sincerely,
Jayne Dillon May

My name is William F. Walsh IV, and I am a firefighter living in the city of Vista in the northern part of San Diego County. Last week, I attended the Fallen Firefighter’s Memorial in Colorado Springs, Colorado. My cousin, Lt. Edward J. Walsh Jr., was killed in a fire in Boston in late March of this year. Needless to say, it was a difficult trip.

I wanted to comment about my return flight and your crew on Flight 6275 operated by SkyWest, from Colorado Springs to Los Angeles on Sept. 21. The girls were outstanding, especially Iris Kozisek. Both she and Amanda Beatty made my return flight very enjoyable with their personalities. It truly took the edge off of a rough trip. Please acknowledge your fine employees for a job well done. Thanks again.

William Walsh

Thank you to our passengers for taking the time to point out some of the amazing work our people do to provide a great travel experience on more than 1,700 daily flights! Visit www.SkyWest.com to learn more!

Aug 04

SkyWest Crews Welcome Five-Year-Old “Pilot” Onboard

For a child enamored with planes, simply boarding a flight and taking a seat with their face pressed eagerly against the window is an experience to remember. However, thanks to a special request, some amazing crewmembers and a carefully coordinated effort by SkyWest Airlines employees, five-year-old Calibrooke Myers recently had a flight experience that is sure to be cherished for a lifetime. Kelsey Myers, Calibrooke’s father, reached out to SkyWest representatives before his recent flights asking if he could get some type of special memorabilia for his aviation-loving daughter.

“I was just hoping she would get a sticker or something,” said Kelsey. He never expected the royal treatment bestowed upon Calibrooke. Kelsey said, “The crews really went above and beyond anything I imagined. They were truly amazing!”

As Calibrooke boarded each of her flights, dressed in her captain’s uniform, she got a VIP tour of the flight deck and even had a chance to sit in the captain’s seat. Wise and attentive beyond her years, she listened as the pilots explained what various instruments do. And it wasn’t long after takeoff that Calibrooke was busy explaining to other passengers everything she had learned about the instruments the pilots were using to navigate the plane as they ascended through the clouds.

Calibrooke also received plenty of mementos as part of her journey, including wings, posters, cards signed by crewmembers and a sign with Calibrooke’s name waiting for her as she took her seat. The packages from the flight attendants also included the stickers Calibrooke’s dad was hoping for when he originally contacted SkyWest.

All of the attention added up to an unforgettable experience, both for Calibrooke and the crewmembers who witnessed the sincere joy this young passenger finds in flying. With her love for flight and natural ability to understand aviation, there’s a good bet Calibrooke could be back in the flight deck piloting her own SkyWest flight in the future!

Jun 07

Underprivileged First Graders Explore Aviation at Our Salt Lake City SkyWest Training Center!

What’s it like to introduce first graders to the world of aviation? Just ask SkyWest flight attendant and first grade teacher Christina Hathaway.

In addition to being a flight attendant, Christina also teaches underprivileged students at Salt Lake City’s inter-city Franklin Elementary School. She recently organized a field trip for 80 students to visit SkyWest’s Salt Lake City training facility where they were introduced to the world of aviation.

The kids were awestruck. When they first walked into the multimedia room to start their tour, one young boy asked if they were already in an airplane. Sonya Wolford, SkyWest Airlines’ VP of InFlight explained that they would have a chance to see the plane soon and the boy literally jumped for joy.

During their visit, the kids were able to walk through various cabin trainers that simulate the inside of a CRJ200. They learned about important safety tasks that SkyWest flight attendants are required to know and had a chance to see some of the emergency equipment that is stored on board every SkyWest flight.

Of course, no trip to the InFlight training facility would be complete without getting a package of Biscoff cookies and some pretzels.

The kids left after the field trip dreaming about one day joining the aviation industry; one student even told a friend, “I’m going to be a flight attendant and save people.” Of course, the friend was quick to remind them that, “You have to feed them too!”

May 02

SkyWest Mini Indy Charity Event Races to Success Again!

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SkyWest Airlines’ Mini Indy brings businesses from all over the world to Utah’s Dixie in the name of fun and fundraising. The three-day event culminates with the airline industry’s premier charity race, where teams race their go-carts at speeds of up to 27 mph in hopes of the coveted grand champion trophy. Proceeds go to United Way, which in turn benefits numerous local charities. Since its inception, Mini Indy has raised more than one million dollars for United Way and SkyWest’s Scholarship Fund. It’s just one of the ways SkyWest gives back to the communities where we live and work!