Tag Archives: Fantasy Flight

Oct 03

A Friendship Built from Adversity

Santana & Patrick

It all started somewhere in the air between Helena, MT (HLN) and Salt Lake City, UT (SLC) when flight attendant Michael Gray saw that Santana, a 14-year-old onboard, was noticeably ill. The young passenger went from looking fine to suddenly appearing pale and in obvious pain.

Michael notified forward flight attendant Julia Jarratt, who began providing updates to the pilots in the flight deck. As they offered assistance and support, Santana’s condition worsened until he spiraled into a seizure.

Upon landing, the crew did everything they could to get the plane and emergency medical technicians to the gate quickly. The crew helped lift Santana from the back to the front of the plane so EMTs could reach him quicker. Michael, along with Santana’s 19-year-old brother on the flight, was able to call the boys’ mother to let her know what was going on.

Michael Gray

The crew says Santana’s brother was remarkably calm. He knew his younger brother’s health history and was able to help provide care for his brother while keeping his mother informed of what was happening, recalls Michael.

“It was truly a team effort in providing care,” he said.

“Every passenger deserves the best we have to offer because we are there to serve them,” said Julia. “I would want someone to care for and treat my brothers the same way.”

For many emergencies, this is where the story ends: medical personnel take over, and everyone goes on their way. For this SkyWest crew, it was only the beginning.

Santana’s mother (Sarah) would later send SkyWest a message thanking the crew, “Throughout the ordeal, Captain Carroll called me numerous times on his personal cell phone, keeping me up-to-date despite being done with his shift. He took the boys under his wing, giving them Dutch Bros gift cards, water and sharing experiences about a youth group that he’s involved in for my youngest. When I wasn’t on the phone with him, he texted me, literally keeping me from hysteria.”

Julia Jarratt

After Santana was cleared by EMTs to continue traveling home, the boys had four hours before their final flight. Airport Operations Supervisor Rebekah Hales and Capt. Carroll walked them to their departure gate.

“They were not unaccompanied minors but helping them was the right thing to do,” Rebekah said matter-of-factly.

Rebekah then waited with the boys and informed the gate agent of the event to ensure any extra assistance would be available. At the same time, Capt. Carroll made arrangements for another SkyWest pilot — who happened to be heading home as a passenger on the same flight as the boys — to be seated near them as additional support.

“This arrangement provided a lot of comfort in knowing someone could watch the boys and help if

Rebekah Hales

needed,” said Capt. Carroll. Once the flight took off, he also called Sarah to give her an update and provided her with a link to track the flight. Capt. Carroll continued providing text updates to Santana’s mother until they departed.

When asked why the SkyWest team went above and beyond to help the family, First Officer Dave Sagunsky said, “I don’t consider what we did going above and beyond. It’s what we do — we take care of our passengers.”

“I am so privileged and honored to have flown with Pat, Dave, and Julia,” said Michael. “We all came together as a team to help a young man. It truly makes me proud to work with SkyWest and work with an amazing team of individuals.”

Dave Sagunsky

“I’d like to say I’m special, but so many at SkyWest would do the same thing,” said Capt. Carroll.

Santana has since recovered and was able to travel again a month after this event. Capt. Carroll later arranged his schedule to meet Santana at the Salt Lake City International Airport so that he could give Santana a tour of the flight deck.

Thank you to Capt. Carroll, First Officer Sagunsky, Michael, Julia and Rebekah for the incredible compassion and care you provided. It made an unforgettable impression on this family and is a great example of the exceptional service the SkyWest team is known for.

Santana

Dec 18

SkyWest Fantasy Flight Flies Children to The North Pole!

For the 13th year running, SkyWest Airlines flew a group of children to “the North Pole” as part of the annual Fantasy Flight at Colorado Springs Airport! Together with the Junior League of Colorado Springs (JLCS) and CPCD…giving children a head start, SkyWest welcomed nearly 30 children and their families to enjoy a night full of magic, joy and laughter.

Those in attendance were able to participate in a number of activities, including ornament making, dinner, playing with the Go Team Therapy Crisis Airport Dogs, and of course, flying on a CRJ700 to the North Pole.

While in the air, the SkyWest crews prepared the children for their magical destination by playing games and singing Christmas carols across the night sky.

“I’m just so proud to be a member of the SkyWest team,” offered Captain Richard Lucci. “It’s an honor for me to fly.”

Once on the ground, the children were met by Jolly Old Saint Nicholas and Mrs. Claus, and cheers of delight filled the air as they walked up the jet bridge to the fully decorated terminal of the Colorado Springs Airport.

Each child then had the chance to sit on Santa’s lap and was presented with a bag full of toys picked specifically for them—the perfect ending to an unforgettable night.

“One of the reasons why I came to SkyWest is because they are so involved with the community,” said First Officer Kirksey Hagan. “Getting to be a part of SkyWest and the opportunity to open our ‘new route’ to the North Pole means the world to me and shows that SkyWest does a whole lot for the kids in the community.”

Many thanks to all of the SkyWest teams who helped make the event possible through countless hours of coordination and expertise.

Interested in working for a company that makes a positive difference in the community? Click here to see career opportunities at SkyWest.

Dec 14

Now Boarding to the North Pole – SkyWest Fantasy Flight in COS

“I don’t think there’s another place in the world tonight with more magic than right here, right now.”

Few things bring as much awe and wonder to children as flying in an airplane. Throw in a flight to the “North Pole” and you have a night of magic and fantasy.

For the 12th straight year, the SkyWest team helped bring the true spirit of the holiday season to children in Colorado Springs with the annual Fantasy Flight to the North Pole. The event provides the magic of Christmas to underprivileged children and their families.

Together with the Junior League of Colorado Springs (JLCS) and CPCD…giving children a head start, SkyWest welcomed more than 30 children and their families to the Colorado Springs Airport to enjoy a day full of joy and laughter.

Those in attendance were able to participate in a number of activities, including ornament making, face painting, corn hole, dinner, playing with the Go Team Therapy Crisis Airport Dogs, visiting with local Olympians and of course, flying on a CRJ700 to the North Pole.

“This was a crazy-awesome experience,” said one parent. “I was so excited for my daughter.”

While in the air, SkyWest flight attendants Linda Kracht, Nayomie Burns and Charlene Theobald joined in games and carols with the kids, singing their way across the night sky.

Upon arrival at the North Pole, the children were greeted by Santa and Mrs. Claus and together made their way up the jet bridge to the fully decorated terminal of the Colorado Springs Airport, courtesy of the SkyWest team in COS.

There, the children told the jolly old elf himself what they wanted for Christmas and were surprised with gifts picked out specifically for them!

“It makes me feel very fortunate and happy that I’m here at SkyWest and that SkyWest is participating in something that gives back to the community so much,” said COS CRJ Captain Curt Young.

Many thanks to SkyWest General Manager Jamie Young and her team as well as all of those at SkyWest who helped make the event possible through countless hours of coordination and expertise.

Read more about SkyWest people making a difference here.

Dec 11

SkyWest Flies Children to “North Pole”

Pure joy and merriment filled the Colorado Springs, Colorado (COS) and Milwaukee, Wisconsin (MKE) airports this weekend as SkyWest crews flew more than 100 children to a special destination not found on any route map: the North Pole.

SkyWest Fantasy Flight – COS
At the 11th annual Fantasy Flight, SkyWest crews gave Rudolph the night off, welcoming 30 eager children onboard a CRJ200 for a 30-minuite flight to the “North Pole.” Partnering the Junior League of Colorado Springs and CPCD…giving children a head start, the night spread holiday cheer to children who live at or below poverty level.

“Fantasy Flight brings a magical atmosphere of wonder and cheer to the children in Colorado Springs,” said Lori Hunt, SkyWest’s vice president of People. “Every year, SkyWest people are delighted to play a part in creating this unforgettable event.”

These young passengers, many of whom would otherwise receive little to nothing on Christmas morning, were greeted by mascots, carolers as well as Santa and Mrs. Claus themselves as they enjoyed crafts, games, a festive meal and gifts from their wish lists in a Christmas wonderland created by volunteers. The goal of the event: to provide memories of happiness and cheer for each of the children involved.

“This is a special experience that not everyone gets to have, we feel so privileged,” said Rebecca Brown whose son Ryman participated in the event. “As soon as we found out he was invited, he started flying around pretending to be an airplane. The whole thing has been a great time and experience.”

The Flight to the North Pole – MKE
The Flight to the North Pole helped brighten the season for 72 children from Milwaukee Children’s Hospital suffering from serious illness and their families as they boarded a SkyWest CRJ700 and took a 20-minute ride to the “North Pole” (a nearby hangar decked out in holiday style!). While it never left the ground, the festive ride provided much needed smiles and wonderment to the tiny passengers.

The event meant a little something more to the captain operating the special flight, Captain Tim Schuh, who’s newborn son spent several weeks at Milwaukee’s Children’s Hospital this past summer.

“We are so thankful for everything Children’s Hospital did for our family,” said Captain Schuh. “They did several life -saving operations and treatments and were always so good at keeping us informed and teaching us everything we had to know. I wanted to take part in this event because it is a small thing that I am able to do to help the kids and the families that are going through difficult times there. I know how they are feeling. Even though my son has obstacles to overcome in life, many of the families at Children’s are dealing with even more difficult news and prognosis.”

Both events, made possible through the hard work of SkyWest elves and countless volunteers from various other organizations, welcomed in the warmth of the holiday season providing a day full of Christmas magic to all in attendance! These events are another example of the many ways SkyWest people brighten the journey of passengers young and old.

Take a look at more photos from the events!

Dec 22

SkyWest Teams Spread Holiday Cheer

Justin Giles
Corporate Communications Coordinator

While it’s easy to get caught up in the hustle and bustle of the holiday season, SkyWest employees make time to give back to the local communities in which they work and live.

In addition to the recent Fantasy Flight in Colorado Springs and Flight to the North Pole in Milwaukee, this year SkyWest people have also contributed to local food pantries and charities, benefiting ill or underprivileged children and families during the holiday season.

Members of the SkyWest team in Salt Lake City recently gathered donations this holiday season to benefit sick children in need of smiles. Pilots, flight attendants and customer service agents rallied together and collected paper, glue, duct tape and other needed supplies for kids’ craft time at the Primary Children’s Medical Center Child Residential and Day Treatment facility.

SLC team members also worked together to support the Candy Cane Corner, a seasonal store providing holiday gifts for low-income families and individuals participating in programs at the YWCA Utah, The Road Home and Volunteers of America. Donations included toys, art supplies, stuffed animals and educational games.

“There was overwhelming support from team members in donating for both of these organizations,” said SLC administrative assistant Tiffani Jensen. ”As the donations were picked up by the organizations, you could see they were truly touched.”

Additionally, team members in St. George, Utah, participated in an annual Holiday Donation Drive. Donations were given to the Utah Food Bank, providing much-needed items to 24 local pantries and organizations. Thanks to the generosity of all who participated, 6,346 pounds of goods were donated, including 87 cases of water, more than 500 cans of food, over 200 pounds of pet food and more.

A huge thank you to everyone who contributed! Whether it’s flying children to the “North Pole,” gathering supplies to benefit charities or collecting goods for local food pantries, SkyWest people go above and beyond to extend their holiday cheer to local communities.

Dec 15

Now Boarding for the North Pole!

SkyWest’s industry-leading team works together every day of the year to carry more than 30 million passengers to 202 destinations throughout North America. Recently, the SkyWest team had the opportunity to take some very special passengers to a magical destination not found on a SkyWest route map: the North Pole!

SkyWest Fantasy Flight in Colorado Springs and the Flight to the North Pole in Milwaukee brought joy and the miracle of the holiday season to children living below poverty level, children with special needs and children suffering from serious illness. The generous efforts of SkyWest people helped create
treasured memories for these children that will last a lifetime.

The Flight to the North Pole helped brighten the season for 14 children suffering from serious illness and their families as they boarded two SkyWest CRJ200s and took a 20-minute ride to the “North Pole” (a nearby hangar decked out in holiday style!). While the ride was a short one, it provided much needed smiles and wonderment to all onboard.
The 10th annual Fantasy Flight in Colorado Springs took 49 eager children to meet Santa Claus at the “North Pole” as well! These tiny passengers, many of whom would otherwise receive little to nothing on Christmas morning, filled the CRJ700 with holiday cheer as flight attendants led the children in Christmas carols on their 30-minute journey.

As the families deplaned, they were greeted by mascots, carolers and Santa Claus himself! The “North Poles” in both Milwaukee and Colorado Springs were a child’s Christmas dreamland, complete with crafts, games, a Christmas meal and gifts from their wish lists. The goal: to provide happiness and cheer, even if for just one day. The smiles on the faces of everyone involved proved they did just that.

A special thanks to all of our team members, from Maintenance and Customer Service to Flight Ops and InFlight, for their efforts to spread holiday cheer to our special passengers. These events are just another way SkyWest people give back to the community and share the miracle of flight with even the smallest of flyers!

Dec 14

Now Boarding SkyWest’s Fantasy Flight to the North Pole

SkyWest’s ninth annual Fantasy Flight took of this weekend in Colorado Springs, bringing the Christmas spirit to underprivileged children and their families.

“This event is cherished by everyone involved,” said Lori Hunt, SkyWest’s vice president – People. “Every year SkyWest employees help provide treasured holiday memories for children whose families struggle to meet their basic needs.”

This year, more than 40 children were able to participate in the Fantasy Flight where they took a 30-minute flight from Colorado Springs Airport (COS) to the “North Pole” (Gate 11 at COS). There, the little passengers were greeted by Santa Claus himself, who presented gifts to each child in attendance. The night also included dinner for the children and their families, as well as appearances from local Olympians and Sox the Fox, photos with Santa, a petting zoo and more!

What makes this SkyWest tradition even better is the incredible efforts of the employees and members of the community who volunteer to make the entire night special for everyone involved. In fact, the aircraft, fuel, gifts, dinner and more is all donated to the event. And seeing the excitement of the kids involved makes it all worth it.

Children aboard the Fantasy Flight are enrolled in the Community Partnership for Child Development early childhood education programs. These children live below the poverty level, have an identified special need, or have a home situation that puts them at risk for school failure. To learn more about the organizations SkyWest partners with to make this event possible, visit www.jlcoloradosprings.org and cpcdheadstart.org.