Tag Archives: SkyWest Maintenance

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SkyWest Top Service Moments of 2016

McKall Morris
Corporate Communications Manager

Whether it’s taking care of our fleet, our operation, our passengers or our employees, SkyWest people provide great acts of service every day of the year. With the New Year upon us, take a look at just a few of the top service stories shared with us in 2016.


  • CaptureCaptain Praised for Act of Kindness

In April, a mother and her young children were on a late-night flight. As the mom struggled to carry her sleeping children and the family’s luggage off the aircraft, Captain Tracy Woodbury came to assist, offering to carry the sleeping toddler to help the family get home. The mother was so touched she shared the story in a Facebook post. Read the full story here.

  • Flight Attendant Helps Passenger Make Crucial Connection

Passenger Joe Stevens reached out to us to pass along his thanks to Flight Attendant Manuel Parra. If it wasn’t for Manuel’s service, Joe told us he likely would have missed his international flight connection to travel to his ill wife.

“I fly frequently and have never received such helpful, friendly service from any flight attendant comparable to the service I received from Manuel,” Joe said. “I told Manuel that I had a very short layover before I had to board a connecting flight to Asia to meet with my wife, who was ill. Our flight was close to an hour late leaving, and I was concerned I wouldn’t have time to make my connection.”

As promised to Joe, Manuel helped him through the immigration desk, the customs desk, the kiosk to get his boarding pass, and then through the security gate – just in time for Joe to board as the last passenger.

“For a flight attendant to offer such help is rare, and I want to let you know how much I appreciated him,” Joe continued. “I would definitely have missed my flight otherwise. Not only was his level of service far beyond what I have experienced on my many flights over the years, it was also beyond any level of customer service I have received in any industry. Manuel is much more than just an excellent flight attendant; he is an excellent person.”

  • CS Supervisor Flies with Unaccompanied Minor

img_0668An Aspen deaf camp counselor arrived at the local airport with a 12 year-old boy whose parents purchased a last-minute ticket home to Austin, Texas due to a family emergency. There was one problem; the flight had a connection in Denver. United Airlines does not allow unaccompanied minors under the age of 15 to travel alone during a connecting flight. The family was unaware of the policy, and the camp’s counselor was unable to accompany the boy home.

That’s when Customer Service Supervisor Zak Sidibe took it upon himself to help. On his own time, he flew as a passenger with the boy to Denver to escort him to his connecting flight back home to Austin. Zak communicated with the boy’s deaf parents via text message every step of the way. Thanks to his genuine kindness and heartfelt generosity, the family had some peace of mind knowing their son was in good hands to get home safely during a trying situation.

  • SLC Maintenance Team Donates Time and Talent to Leonardo Museum 

Leo BufferRecently, mechanics at our Salt Lake City maintenance base volunteered their time and expertise to the Leonardo Museum, sharing their love for the miracle of flight with the museum’s 180,000 annual visitors. After helping to reconstruct a C-131 aircraft inside the museum for the opening of the FLIGHT exhibit earlier this year, the SkyWest maintenance team volunteered their time to restore the plane’s luster and shine. Read the full story here.

  • Pilot Reaches Out to Young Passenger’s Parents During Diversion

Captain Peter Wagstaff recently went the extra mile when he made sure an unaccompanied minor and his anxious parents were informed during a diversion. He sat with the boy and allowed the boy to use his phone to call his parents and let them know what had happened. We received a letter from the child’s parents thanking Captain Wagstaff.

“The captain continued to keep us updated via texts on the progress of the plane,” mother Beth Shanker said, “As a parent of an unaccompanied minor, it was a relief to know someone was watching out for my son. We really appreciated the captain’s updates. He should be commended for the customer service.”

  • “I’m Your Match!” SkyWest Flight Attendant Donates Kidney to Co-worker 

JeAfter an ongoing battle against her kidney disorder, Tonuah Trujillo, a Seattle-based SkyWest flight attendant had received the bad news – her kidney function had declined to 12 percent, and she was going to need kidney dialysis or a transplant very soon. As Tonuah was preparing for dialysis due to the lack of donor matches, an incredible thing was taking place behind the scenes. For nearly three months, Chicago-based SkyWest flight attendant Jeanette Perez was taking numerous tests to see if she was a match for Tonuah.

“I became aware of Tonuah’s need via Facebook back in the fall. Long story short, I went through test after test to see if I was her match with the mentality of ‘if it’s meant to be, it will,’” Jeanette said. “I was finally given the go at the end of January and told Tonuah the good news. She did not know I was testing. She didn’t even know who I was really – other than our one time meeting on a Christmas deadhead.”

Read the full story here.


As illustrated by these stories ­– and even more from the year– SkyWest people deliver extraordinary service each day. With more than 30 million passengers this past year, SkyWest’s more than 11,500 aviation professionals have proven what it means to go above and beyond. Looking at joining the SkyWest team? Learn more by visiting www.skywest.com/careers

Leo Buffer

SkyWest Maintenance Teams Give Back in Salt Lake City

Caitlin Miller
People Programs Coordinator

SkyWest’s maintenance team is among the best in the industry; and their experience working nose to tail on our four fleet types provides an unmatched level of expertise. Recently, mechanics at our SLC (Salt Lake City) maintenance base volunteered their time and expertise to the Leonardo Museum, sharing their love for the miracle of flight with the museum’s 180,000 annual visitors. After helping to reconstruct a C-131 aircraft inside the museum for the opening of the FLIGHT exhibit earlier this year, the SkyWest Maintenance team volunteered their time to restore the plane’s luster and shine.Leo Ryan and Kim

“Working on aircraft is part of the love of being a mechanic; giving back to the community is an added bonus,” said Donovan Johnson – Coordinator Maintenance Facilities, SLC. “The Leonardo is an important part of Salt Lake, and we’re happy to do our part to make our community a little better.

Cleaning a 1950’s military era twin-engine aircraft like the C-131 is no simple task. After the museum closed each night, SkyWest people worked to buff, polish and clean the aircraft, bringing its ‘50’s era luster back for the tens of thousands of museum visitors. The volunteers worked through the night for four days straight, using various cleaning and polish equipment as they covered themselves in dust and grime to transform the aircraft from dull to sparkling. By the time they were done, the C-131 had enough shine to see your own reflection!

SkyWest mechanics are a team of nearly 1,000 professionals who work at 12 bases across the United States. They work on the regional industry’s largest – and growing – fleet of 360 aircraft from nose to tail. These highly qualified individuals provide for the safe transportation of more than 30 million SkyWest passengers each year. Their work on the Leonardo is just one example of the hard work and pride that SkyWest professionals take in every aircraft they touch. Thank you to those who volunteered their time and talents to help give back to the community.

Leo Team

Interested in joining our team of professional mechanics? We have openings at bases and are offering moving expense reimbursement! Click here to find out more about becoming a SkyWest mechanic and to apply.

The Leonardo Museum was created to embody the spirit of the Renaissance Man and help the community discover their inner genius. For more information about the FLIGHT exhibit at The Leonardo, click here.

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Supporting The Miracle of Flight

Layne Watson
Corporate Communications Manager

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As the largest regional airline providing safe and reliable air service to more than 30 million passengers each year, the miracle of flight is at the center of the world we at SkyWest live and breathe every day. Our 11,700 professionals not only utilize their skills and expertise on a daily basis to safely carry more than 30 million passengers a year, but we also are active contributors to the communities where we live and work. So when the opportunity arose to be a part of the new FLIGHT exhibit at The Leonardo museum in SLC, SkyWest was a natural fit!

To help inspire and educate museum goers, SkyWest donated hundreds of used aircraft parts, components and, perhaps more importantly, members of the maintenance team donated their own time to assist in reconstructing parts of the exhibit. While SkyWest has never operated the C-131, our maintenance experts assembled the aircraft (inside of the museum!), which serves as the exhibit’s main attraction.

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Hunt at The Leonardo

“SkyWest was founded on the belief that, through collaboration and innovation, we could improve our communities and the world around us,” said Lori Hunt, SkyWest VP of People. “It’s clear that our core principles resonate with the museum and its mission toward that same innovation and creativity. By sharing our love for flight with visitors, we’ll continue to inspire progress, evolution and excellence in the world of aviation.”

“We couldn’t have completed the exhibit without SkyWest’s generous donation, time and expertise in aviation,” said Alexandra Hesse, Executive Director of The Leonardo. “They were truly a community partner and we are so proud to have them here as the largest carrier in Salt Lake City.”

The Leonardo’s FLIGHT exhibit is an immersive experience into the world and ecosystem of flight, featuring several components and displays. Of course, putting together such an exhibit, that includes a rebuilt C-131 aircraft, flight simulators and aircraft parts, requires authentic materials and professional expertise to assemble those materials. The exhibit opened Aug. 6 and is expected to be at the museum for at least two years. For more information about the exhibit, visit www.theleonardo.org.

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A Look at the SkyWest Maintenance Operation

Wes Horrocks
Corporate Communications Manager

In the airline industry, the operation never sleeps. When aircraft are done flying for the day, they often make their way over to a hangar where Maintenance teams will ensure everything remains in top condition.

Just take a look at this behind-the-scenes video from one night in SkyWest’s Salt Lake City hangar. In about 14 hours, the team worked on 13 different aircraft!

And this kind of work is being done in more than a dozen SkyWest hangars and line stations around the country every day. To start working on SkyWest’s growing fleet of jet aircraft, fill out an application today: http://ow.ly/VZ9zj

SkyWest Maintenance Team Helps Hundreds of Local Kids With A Free Toy Drive

SkyWest Airlines Maintenance Toy Drive 2015

McKinnley Matson
Corporate Communications Coordinator

This holiday season, SkyWest employees and teams across the country are reaching out to help those in need. Just recently, the maintenance team in Nashville, Tennessee (BNA) and their families volunteered with Laguardo Baptist Church in Lebanon, Tennessee to offer a free toy store.

The “toy store,” held at the church, consisted of long tables filled with donated toys, games, bikes and more. Children and their families had the chance to browse through everything and were able to pick out their favorite items. Last year, the SkyWest team served more than 200 families – several with multiple children. However, after seeing some people turned away due to a lack of toys, they set a goal to help even more.

SkyWest Airlines Maintenance Toy Drive 2

“We were able to provide more than $5,000 in cash and toys for 300 children and their families,” said Ginger Steed, BNA admin assistant.

The huge success was possible thanks to many generous donations and a desire to give back.

“I think of the 300 smiling faces (plus the stress relieved from parents) come Christmas morning, the memories we created, and the impact that all of it has on everybody,” Ginger continued. “It gives you a warm, fuzzy feeling inside, and that’s what it’s all about!”

This is just one of the many opportunities SkyWest employees have taken to give back this holiday season. Big and small, they are always looking for ways to get involved and to give back to the communities where they live and work.