Category Archives: SkyWest People

Mar 08

International Women’s Day: Nicole Crosby

Nicole Crosby joined SkyWest in 2017 as an A&P mechanic. She is part of our Seattle, Washington (SEA) line station where she helps ensure that aircraft are in top condition for every flight.

“I was always the only woman mechanic at any one station at other companies, but now I have the privilege of working with another here in SEA. I think you’d be surprised by the number of female A&P’s that are certificated, have worked on aircraft, but now use their skill sets in other positions here at SkyWest,” said Nicole.

Nicole first got started in aviation in 1989 when she was 13 years old, “My mom found a brochure about becoming an Airport Tour Guide at the Long Beach Airport (LGB). She knew I loved public speaking and thought it would be a good outlet for me.”

Inspired by giving tours, Crosby began working on her pilots’ license while in high school. (One of her many aviation accomplishments was gaining hours flying the esteemed Trimotor.) After high school, she went on to work for a small company to maintain airline and military ground support equipment. The two owners were A&P mechanics and encouraged her to pursue hers as well.

“I initially had maintenance in my mind as a fall back option; I was in school when 9/11 happened. Work was plentiful as a mechanic then, so my fall back became my career because I enjoyed what I did.”

Along with being an A&P, Crosby has worked in Noise Abatement, as an FAA aviation safety counselor, as an airline and composites training facility maintenance Instructor, dispatcher, and homebuilt aircraft builder, among other positions. She’s repaired aircraft in general aviation and business aviation, from regionals to Boeing 767 aircraft. She even participated three times in the PAMA Maintenance Olympics, where her all-female AWAM team placed.

“Don’t pass up the chance to consider an aviation maintenance career; it’s a great career for women,” said Nicole. “A trade career and its resources can take you places you have never thought of.”

Nicole loves her role working on the line because she gets to meet so many people while still performing her varied work tasks diagnosing, troubleshooting and fixing problems.

“I’m the happiest A&P you’ll ever meet. I meet people all the time who ask if I’m new because of how chipper I am.”

Over her 20-year career, Crosby has enjoyed seeing more women join the industry.

“Times have changed since I began. When working in maintenance, you are paid for your skill set, not your gender. It is very multi-disciplined to have an A&P. There are so many skills you can utilize that can be used in and out of aviation. Because of individualized training, no one person has the same experience path, and that’s good for a workgroup.”

Crosby is known for teaching and empowering others to accomplish their dreams.

To help others pursue their dreams she has given away 10 scholarships thus far – out of her own pocket – specifically with, WAI and AWAM, which has provided school financing, tooling or aircraft training to aviation students and professionals, alike. She also continues to teach people about applying for their own awards.

“I hope to retire from SkyWest,” said Crosby, “I’m in a positive place here and incredibly blessed to be with you all. I’ve had to deal with bullies everywhere I’ve been, except at SkyWest. I’m thriving here, not just surviving.”

As SkyWest celebrates International Women’s Day and month, we look forward to sharing the stories of some of our female team members who keep us #SkyWestStrong. Click here to learn more about becoming a SkyWest A&P Maintenance professional. SkyWest is also excited to be in attendance for the virtual WAI Conference, March 11-12, 2021. Join us to learn more about taking your career to new heights.

Sep 10

Pilots Complete Heroic Rescue Mission in California

SkyWest people are known for going above and beyond and it’s not just limited to our flights. Brady Hlebain, a SkyWest first officer, and Joseph Rosamond, a member of SkyWest’s pilot cadet program, who are part of the California National Guard, flew a CH-47 Chinook helicopter that helped rescue more than 200 people trapped near Mammoth Lakes California.

The call for assistance came in on Saturday, September 5. Hlebain and Rosamon, along with their flight engineers, Sgt. Cameron Powell and Sgt. George Esquivel, knew that the night flight would not be an easy one.

“I have done search and rescue missions, hundreds of combat hours overseas, as well as aerial firefighting, but this mission was very complex and dynamic to say the least,” said Hlebain. “Our team was an experienced group of guys who are all experienced in missions of this nature. We constantly train with night vision goggles, mountain flying, high-elevation, limited power margin, multi-ship flight, navigation in unfamiliar areas, dust landings, low visibility flight, firefighting, unimproved landing zones and first aid. However, it is rare that we do all of those things at the same time.”

The team was given coordinates of the location of those needing to be rescued, but had no idea how many people would need their help. As they were flying, they soon realized the coordinates they were given were not as accurate as they had hoped. Even as visibility dropped due to high flames and smoke, the team did not give up and were able to get new coordinates. They flew from ridge to ridge, avoiding the clouds and smoke as best they could, before finally landing in the wee hours of the morning at the Mammoth Pool Reservoir in the Sierra National Forest.

Flying the CH-47 Chinook helicopter, Rosamond and Hlebain made multiple trips to save more than 200 people from the fast-moving forest fire. They were assisted by another team flying a UH-60 Black Hawk helicopter. With so many unique challenges on top of tough conditions, this mission was one of the most difficult of their careers.

“The only word I can use to describe it is Apocalyptic,” added Rosamond. “It was extremely difficult to see the terrain and what was in front of us. It was pretty nerve-wracking, but our crew worked perfectly together, which allowed us to accomplish our task.”

Hlebain said the team didn’t want to be made out as heroes and noted that they are tremendously grateful to their families for their sacrifice and for allowing them to do these kinds of missions.

“The recent media coverage has made us out to be heroes, but our team agreed that we didn’t do anything that any other aircrews wouldn’t have done had they been in the same situation,” said Hlebain. “We were only one piece of the operation and couldn’t have done it without the help of local EMTs, police, firefighters and many other agencies.”

“The bravery from each and every crew member on board both the CH-47 and the UH-60 were amazing and I could not have done it without them,” added Rosamond. “They each made a personal choice to continue into the worst of conditions.”

When he’s not fighting fires and participating in search and rescue missions, Hlebain can often be found onboard one of SkyWest’s nearly 500 jets flying passengers to destinations across North America.

While balancing two jobs at once is a challenge for anyone – especially in the aviation industry – Hlebain added that he is grateful for SkyWest and the support he has received which has allowed him to do both.

“Knowing two different aircraft, two sets of rules, and especially balancing two schedules can be difficult,” he said. “That being said, SkyWest has been incredibly supportive and provides me the opportunity to do both. When there is a conflict of schedules, SkyWest has been nothing short of perfect for my work/work/life balance.”

Thank you, Brady, Joseph, and the rest of your team for your efforts, bravery, dedication and sacrifice to save the lives of so many.

May 10

Mother and Son Take Flight Together

“Mom, secure the cabin.”

Trenton Crull’s announcement from the flight deck was a moment a lifetime in the making and a thrill for both him and his mom.

“I’ve had the privilege to fly both my mom and dad while they were passengers on my flight before, but being able to work with my mom as the flight attendant was pretty special,” said Trenton. “Being able to say, ‘Mom secure the cabin’ just made it all that more meaningful.”

Trenton is a SkyWest CRJ captain based in Colorado Springs, Colorado (COS) and Melodee Crull is a flight attendant based in Minneapolis, Minnesota (MSP), so the opportunity to work flight 4037 between Minneapolis and Bismarck, North Dakota together earlier this year was a rare treat.

“I told my passengers they were part of a very unique flight, as my son was one of the pilots and we were working our first flight together. ‘Mom, secure the cabin’ definitely brought laughter from the passengers,” said Melodee. “As I sat in the jumpseat upon takeoff, it was hard not to tear up thinking about my son flying the plane that I was working as a flight attendant. It’s not often that so many dreams come true in one day!”

Mother and son have crossed paths a few times since Trenton’s early days at SkyWest when he was stationed in Detroit, Michigan (DTW). Once Trenton moved to COS, their schedules got more difficult to coordinate.

“I have wanted to do this since I found out Trenton was joining me at SkyWest in November of 2017. Believe me, we’ve tried several times to get things to work out,” said Melodee.

“Luckily I had three weeks off waiting for my captain Initial Operating Experience and I found a trip to pick up in MSP,” added Trenton. “There was already a flight attendant on it, but my mom messaged her and worked it out to get on that trip.”

Melodee attributes her love of airplanes to her father, who worked at Cessna and Boeing in Wichita, Kansas when she was young. Being a flight attendant was always her dream, but for several years she filled her life with caring for a family. In 2017, the perfect opportunity came for Melodee to revive her childhood dream and she interviewed with SkyWest.

“I love my crews. I have made so many great friends and anyone who has flown with me knows, I am a bit of a comedian and love to joke around and have fun. I also love interacting with my passengers! I have so much fun kidding around with them,” said Melodee. “I love that SkyWest has provided the opportunity to visit places I would otherwise never have got to visit.”

Her happiness at SkyWest influenced Trenton’s decision to come to SkyWest as well.

Melodee remembers her son aspired to be a pilot as early as the 2nd grade. A local pilot in the Crull’s hometown would take kids up on a flight as a reward for completing a school reading program every year and Trenton got to fly with him a few times.

“After that first flight I was hooked. I loved flying, but I didn’t know how to make it a career,” said Trenton. “It wasn’t until after I graduated high school that I started looking at how to pursue aviation as a career.”

Trenton completed flight training at the University of Central Missouri. He taught there for about a year after earning his certifications and then took a job flying private jets in St. Louis. When he earned the flight hours and experience to move to a regional airline, and with some urging from his mom, he applied at SkyWest.

“I remember texting him and saying, ‘YOU HAVE TO APPLY WITH SKYWEST! This company is amazing,’” recalled Melodee.

“She talked highly of SkyWest as a company and how fun the crews were and it was then that I started looking more in-depth at it,” said Trenton. “She was a big factor in my decision to come to SkyWest.”

“Trenton has recently finished his upgrade to captain and I couldn’t be more proud,” said Melodee. “He is a great person, with compassion for people and he truly loves his career, that’s what makes him a great pilot. I would be honored to fly with this captain any day.”

Thank you to all the moms like Melodee who inspire us to pursue our dreams in the aviation industry.

Mar 08

Experience Pays: First Officer Balances Career and Family with SkyWest 121 Program

Lucy Czupryn, a SkyWest Airlines E175 first officer based in Chicago, started her career as a pilot flying for a different 121 operator. She spent five years gaining valuable flight experience and building her seniority. Then, she shifted her focus to starting a family and left aviation.

“When I started my family, I wasn’t sure that I’d be able to come back to aviation,” said Czupryn. “SkyWest made it possible for me to come back to what I love doing. We have several programs to foster and encourage women to return to the workforce.”

When Czupryn returned to the workforce, she decided to take advantage of the SkyWest Industry Experience Credit program. This program offers pilots a pay credit match for their years of FAR 121 experience, up to 10 years. The match also applies credit for 401(k) matching, profit sharing, and leave time accrual.“Prior to that program, there wasn’t anywhere to go to make a lateral move,” said Czupryn. “The 121 program made it an easy choice to pick SkyWest because with my experience prior to my leave, I was able to start at SkyWest with a higher hourly wage. This program made it affordable for me to return to the workforce.”

Czupryn also leaned on the SkyWest Family Support Committee as she balanced raising a family and returning to the skies. The committee, formed in conjunction with the SkyWest Airlines Pilot Association, is a group of SkyWest peers dedicated to supporting women and men through welcoming a new child into an aviation family. This committee provides support through the leave of absence processes, fitness for duty while pregnant and during postpartum, maternity uniform exchanges, pumping, or weaning in preparation to return to work, financial planning for parenthood and one-on-one mentoring.

Through this program, SkyWest provided Czupryn a stable and supportive place to resume her professional pilot career.

“With my flexible schedule, I get to fly and still spend quality time with my family helping at the school, watching their games and practices, or just cuddling and watching movies together.”

Czupryn lives in Northwest Indiana with her husband and four children and loves taking her family on adventures. She enjoys seeing new places and expects her career to one day take her to the stars.

“When I was little, I always wanted to be an astronaut,” said Czupryn, who is still striving for space. “I love flying. I love being above the clouds and looking out at the world.”

With her parents’ support, Czupryn grew up attending science camps and classes at local college campuses. She learned to assemble computers and studied successful women, including her own mom. Czupryn’s mother graduated from Purdue University in the first class of computer science majors and set an example for her daughter of being a woman in a male-dominated field.

In high school, Czupryn set her sights on becoming a professional pilot. She followed her mother’s footsteps to Purdue, where she earned a bachelor’s degree in professional flight and a master’s degree in aviation technology while flight instructing to gain flight hours.

“I love the technical challenge of operating aircraft. It’s exhilarating to take off and land such a large vessel and bring people safely from point A to point B,” said Czupryn. “Connecting people to important events in their lives brings me enjoyment as well.”

Czupryn is one of several SkyWest employees who attended the 2020 Women in Aviation International conference. She encourages prospective aviators to keep studying and work hard. “Don’t give up. Find other professionals in the field to talk to about their journey,” Czupryn advises. “And make sure to check out ‘SkyBest’!”

To learn more about the opportunities available at SkyWest and how you can receive industry experience credit, click here.

Feb 14

The Love Language of Flight!

A passion for the miracle of flight is one of the most common motivators for people joining the airline industry. And finding others who share that passion can lead to great relationships and, in some cases, even the love of their lives. This Valentine’s Day, we asked a few SkyWest couples to share how SkyWest helped them find each other.

Kelli Golden, air transportation supervisor, and Gage Wuthrich, dispatch supervisor, are preparing for their upcoming wedding next month. They initially met when they were assigned to the same shift and became friends. From there, the relationship quickly blossomed.

“Gage was my dispatch trainer,” said Kelli. “So it was very natural for me to come up and talk with him and ask questions.” After being friends for a while they decided to start dating and of course, the rest is history.

Still, they kept their work and personal life separate for a while.

“Some of our co-workers didn’t know we were dating until they got our wedding invitation,” Gage said.

Kelli added that it’s great to share the same schedule, so they can sleep by 8 p.m. on the weekend — since they’re at work before the sun comes up. Of course, while they enjoy the camaraderie, sometimes they have to give each other space since they work just a few feet away from each other. At the same time, the couple noted that their shared understanding and passion for aviation has brought them closer together.

***

Dontay Riley, manager of flight attendant performance, met his fiancée Matt Frisbie when visiting Salt Lake City during a work trip. The two met during flight attendant training and the rest has been history.

“We met when I was in Salt Lake City training SkyWest flight attendants. We really hit it off,” says Dontay.

Because he was traveling from Chicago to Salt Lake City often, Dontay and Matt were able to see each other regularly and their relationship grew. After dating for six years, the couple was engaged last March when Dontay proposed in Puerto Vallarta. The couple is excited to marry in the same city in late October!

***

CRJ Captain Timothy Grunden and Flight Attendant Phiola Grunden first met when they were assigned as crewmembers on the same flight. It was Phiola’s initial training day and Timothy was in the process of upgrading from first officer to captain. For dinner one night, Timothy told the rest of the crew he wanted to go out but no one else wanted to go. Timothy recalls, “Phiola must have felt sorry for me.”

They continued their separate journeys from there, but the two reconnected later after Phiola learned that Timothy had finished his upgrade via a mutual friend on Facebook. She reached out to congratulate him on the promotion, and a few Facebook messages later the couple was dating. Phiola and Timothy got married in July last year, after dating for two years and moving between domiciles to be closer together. They have since welcomed home a baby boy, whom the couple says is destined to work in the aviation industry.

***

Dispatcher Bryan Button, and Vanessa Button, crew scheduler, originally met in San Diego, but said working in the same building at SkyWest has brought them closer. When Bryan moved to St. George, Utah, he planned on flying back to San Diego to visit Vanessa every few weeks. But the distance was no match for this couple. Vanessa surprised him and, despite being away from each other for five months, the couple only went one weekend without seeing each other! After Vanessa finished her degree in San Diego, she moved to St. George to be closer to Bryan and joined the SkyWest family as a crew scheduler in 2018. The couple was married in October last year and have enjoyed the unlikely aviation pairing of a dispatcher and crew scheduler.

Bryan and Vanessa say their relationship helps them understand and learn more about what the different teams do and how they work together to make the airline work.

“It’s fun because I am asked dispatch questions from my team, and dispatch will come over to my desk and ask me scheduling questions,” said Vanessa.

The couple also mentioned that understanding the very specific “airline speak” makes it easy for them to talk about what happened at work and the other being able to immediately understand what their spouse means.

***

David Furlong and Randy Villanueva are both flight attendants in Chicago. They meet in 2005 in Sacramento, and after David told Randy about being a flight attendant, Randy quickly joined the SkyWest family. The couple was married in 2014 after being joined in a civil union since 2012. Randy said working with his partner is great because they know what each other needs.

“We had a medical emergency a few months ago and I just had to look at Randy and he knew exactly what I needed.” The couple said most of the time other crewmembers don’t know they are married, but love to work with them because they are such a great team.

***

Each couple had insight and advice to share for dating and marrying in the airline industry.

Bryan and Vanessa said the airline attracts a certain type of person who makes great friends and partners.

“We have the same friends, so even when Bryan is not at work, we go out with the same people,” Vanessa said.

David and Randy both agreed having boundaries is important to their relationship since the couple often finds themselves working on the same flight. “It’s great to work a plane with two galleys because it gives us that extra space,” the couple said jokingly.

Timothy and Phiola said communication is key. Whenever Timothy is traveling, he makes sure he texts Phiola as soon as he can after he lands.

“Skype and Facetime are great because for four days we have a long-distance relationship,” Timothy said.

Dontay said that they started to be more mindful of taking trips together. “We both take work trips often, so when we have the opportunity and our schedule allows we like to join each other on work trips,” she said.

Kelli and Gage, noted the importance of respecting each other’s space and enjoy having someone the can “talk shop” with. But their number one piece of advice was to be friends before you start to date. “You don’t need to rush into it,” said Gage.

All five couples said working together and speaking each other’s work-language has helped each couple grow closer together. Each couple also mentioned how supportive their coworkers are to their relationships and how SkyWest really is part of their extended family.

To the more than 14,000 SkyWest employees and many more who share a love for all things aviation: Happy Valentine’s Day!

Jan 02

Dispatch Doubles: Twins Share Their Experience as SkyWest Aircraft Dispatchers

Matt and Mike Jacox – identical twins and dispatchers at SkyWest Airlines – are used to all of the double takes and questions that come with being identical twins.

“When we first started at SkyWest, we had different shifts and people would call us the wrong name because we looked and sounded so much alike,” said Matt. “We’re used to it so we didn’t mind, but we did have some fun with it.”

In fact, Matt and Mike have fully embraced the twin lifestyle. They received their pilot’s license at the same time, the brothers are also brothers-in-law after marrying sisters on the same day, and to top it off, the brothers are also next-door neighbors.

“We’ve been best friends since I can remember and the only thing we don’t agree on is avocados and who was really born first,” laughed Mike.

Naturally, it was only fitting that both Matt and Mike were hired at SkyWest, on the same day, and in the same department.

“We’ve always been together,” said Mike. “We probably have too much fun with it, but it’s really the best thing ever!”

The Jacox twins are no strangers to SkyWest as their mother, Becky, was a flight attendant for eight years before retiring to spend more time with her grandkids. Every time Matt and Mike visit, Becky asks how things are going and reminisces about her time at SkyWest.

“I wanted to keep flying, but I ran out of days off,” Becky said jokingly. “With 10 kids, 27 grandkids under the age of 11 and four weddings in one year, it was time for me to be with my family. But SkyWest will always hold a special place in my heart.”

Matt and Mike were first introduced to the aviation industry thanks to their father, who is currently a pilot at FedEx.

“Our dad would always take us flying when he could and we quickly caught the aviation bug,” said Matt. “It was a lot of fun and a great experience!”

Although working for an airline company and flying commercially is something that both Matt and Mike have always wanted to do, they knew it would be awhile until they accrued the necessary 1,500 hours of flight time to be a commercial pilot. When their parents suggested they look into aircraft dispatching, Matt and Mike jumped at the opportunity to get started with their aviation career.

“Honestly, we had no idea what an aircraft dispatcher position entailed,” said Mike. “However, it ended up being a huge blessing for us because not only did we get to start working earlier at SkyWest, but we also got to see a different side of the operation. There is a lot that goes into an airline operation and being a dispatcher gives you a behind-the-scenes look at how it all comes together.”

After getting a 10-20 minute weather briefing before starting their 10-hour shift, SkyWest dispatchers watch over and build approximately 50 flights per day. They ensure as many variables as possible are taken into consideration to ensure each flight is ready to go in order to help every aircraft get to their destination safely, and on time.

“There is a lot of work that goes into getting flights off the ground,” said Matt. “Some people think we just click a couple of buttons and that’s it, but in reality, there’s so much more that goes on for each flight. As a dispatcher, our job is to keep everyone safe, give the pilots as much information as possible and to help each other so that our customers can get to where they need to go.”

From planning flights paths and making sure there is enough fuel for each flight, to reviewing airport conditions, airspace restrictions, turbulence forecasts, and thunderstorms, aircraft dispatchers have a lot of responsibilities.

“As a dispatcher, we are getting calls from pilots who have questions and we need to know it,” said Mike. “It’s always exciting when I can answer their questions and it makes me feel important and that what I’m doing is really making an impact.”

“After a flight is completed we’ll get calls from pilots thanking us for our help and letting us know that everything went smoothly,” added Matt. “It’s also really rewarding to know the role we can help play in ensuring passengers make their connections and arrive at their destinations on time!”

Other perks in the position include a four-day workweek, which allows more time to travel or to spend with family.

For those looking to enter the aviation industry as an airline dispatcher, the Jacox twins have a few words of advice:

“The biggest surprise is the amount of knowledge you need,” said Matt. “I continue to learn new things every day. After I was certified I thought I knew a lot, and then I came here and realized that it there was so much more that I needed to learn. The training at SkyWest has been fantastic and has allowed me to really understand the operation and how everything works with each of our mainline partners.”

“People always told me that SkyWest has the best dispatch positions because they have the best training,” added Mike. “And it’s true. SkyWest provides top-notch training and everyone is willing to go the extra mile and help each other out. We love working here!”

To learn more about becoming a part of the SkyWest family, please visit our Career Guide.

Nov 22

Farewell Captain Victor Mourao

SkyWest is home to some of the best aviators in the industry who are highly sought after thanks to high-quality training programs, experience and commitment to quality. Flying for four major airline partners into more than 250 airports across North America, SkyWest pilots have more exposure to opportunity than any other regional pilot.

One SkyWest pilot, Captain Victor Mourao, was recently recruited by his top choice mainline carrier. Before his final departure, Captain Mourao shared his thoughts about his SkyWest experience:

“I love this company, I love our people, and it has been a true home during my time here. I feel like I have not only grown as a pilot, but also as an individual,” said Captain Mourao.

This Minneapolis-based Captain had the opportunity to interact with hundreds of pilots regularly. He had nothing but compliments for his 5,000 pilot team members and credits SkyWest for his ability to secure his first-choice carrier.

“This growth has come from the associations that I have been able to foster, and the privilege to have worked side-by-side with such passionate, high-caliber professionals here at SkyWest. I am a product of the culture, the people, and the experiences I have had while working here, and I will be forever grateful for all that this ‘little’ airline, out of St. George, Utah, has allowed me to become.”

For Captain Mourao, despite the cold, Minneapolis quickly became a warm community he enjoys calling home, where he spent the last five years learning and growing as both a pilot and a person.

“I raised my little family here and had many wonderful growth experiences because I was awarded MSP out of training. The people, and their work ethic and warmth, make it a special place – and they make MSP a truly fantastic place to work.”

Captain Mourao noted the people he was able to work with every day made all the difference, noting their professionalism and the many lifelong friendships fostered.

“I’ll be leaving SkyWest a better man, professional, and pilot, with a treasure chest of friends whom I will cherish for the rest of my life. It’s been an amazing ride, and while I feel like I could have done more, I’m proud of the work that I’ve been given the chance to contribute.”

A common theme across the company is SkyWest’s people make the airline a great place to work. Whatever their skillset, from the flight deck to the hangar, from the gate to the cabin and everywhere behind the scenes, SkyWest people often provide a similar response,

“SkyWest Airlines is the envy of the industry, and that’s in great part due to their ability to lead such a highly capable team of professionals.”

We wish Captain Victor Mourao best of luck on his new adventure and thank all of our incredible people for making SkyWest such a great place to work.

Click here to join our team today.

Nov 19

Flight Attendants Spring Into Action

SkyWest’s more than 4,000 flight attendants provide exceptional service and help to tens of thousands of passengers every day. They’re also well trained to respond to a variety of emergency situations, including unexpected medical problems.

On Oct. 18, SkyWest flight 5596, operating as United Express, was flying from Chicago to Halifax, Nova Scotia when a passenger notified Rachel Bessey and Sandy Yeary that her child was acting strangely. She said the girl was having a hard time breathing and was lethargic. Rachel and Sandy sprang into action, requesting assistance from medical professionals onboard and providing support as the young passenger was attended to.

“I went straight into what we needed to do, we ended up using quite a bit of [medical] equipment on the plane,” recalled Rachel.

Both Rachel and Sandy said this was the worst medical issue they have ever had on board, but trusting the training and the medical staff, made the difference.

“By re-iterating the policies and procedures in your mind, when an emergency occurs (as the one we experienced), our actions were calm and second nature,” said Sandy.

Prior to landing, the crew requested medical personnel meet the aircraft in Halifax and the passenger was transported immediately to the hospital. Doctors at the hospital identified that the passenger was suffering from diabetic ketoacidosis (DKA). Her mother disclosed that they were shocked to learn their 13-year-old daughter has Type 1 diabetes. We are grateful to learn that she has since improved and been released from the hospital.

“The medical professionals on the aircraft were just incredible. They saved the young girl’s life. It was quite an experience to witness,” Said Sandy.

“Everyone was great, all the passengers on the plane were so understandable,” said Rachel. “They all could tell we had it under control and coordinated.”

We applaud our crewmembers service, compassion and professionalism in responding to this medical emergency and continuing to take care of all the other passengers on the flight. It’s a great example of the great work that SkyWest teams are doing across North America every day.

To learn more about becoming a part of SkyWest’s flight attendant team, click here.

Nov 11

Bringing Military Experience to SkyWest

This Veterans Day, we salute all the men and women who have and continue to bravely serve our country in the armed forces. SkyWest Airlines is home to more than 1,600 veterans. Their experience and expertise help us deliver high-quality, reliable service on our more than 2,300 daily flights.

Maintenance Crew Lead Bryann Smith while in the United States Navy.

Bryann Smith, a maintenance crew lead working in Nashville, Tennessee (BNA), started at SkyWest after serving 15 years in the United States Navy as an aircraft structures mechanic and combat engineer. Choosing SkyWest was an easy decision for Bryann, who was looking for a company who cared about its employees and those they served.

“What brought me to SkyWest was a career with a company that honestly cares about its employees,” Bryann said. “We care about the safety of our aircraft and passengers more than anything else.”

Brandon Miller, a maintenance supervisor in Minneapolis, Minnesota (MSP), was also drawn to SkyWest due to the airline’s reputation for taking care of its employees.

“I came to SkyWest because it was the most successful regional airline that respects and appreciates its employees,” said Brandon. “I wanted to be part of this great family atmosphere that SkyWest created!”

Maintenance Supervisor Brandon Miller in the cockpit of a KC-10A while in the United States Air Force.

Brandon served in the United States Air Force for four years as a maintenance hydraulic specialist. That experience taught him about decision making, integrity, reliability and being accountable for his actions – valuable qualities that help him in his daily responsibilities at SkyWest.

Augie Briseno, a maintenance trainer working in Palm Springs, California (PSP), also credits the training he received in the United States Navy for helping him to be successful during his 18 ½ years at SkyWest.

“I gained a lot of experience from the military as a collateral duty inspector, quality assurance representative and on-the-job training instructor,” added Augie. “These areas definitely played a huge role in my path and growth at SkyWest.”

“The military instilled leadership skills in me that I honestly don’t think I could have received anywhere else,” Bryann added. “I now help run a SkyWest hangar as a maintenance crew lead. The military taught me to prioritize and how to be ready for any situation that may arise.”

Maintenance Trainer Augie Briseno (far left) while serving in United States Navy.

SkyWest is proud of the service that employees like Bryann, Brandon, Augie and many more have provided during their time in the military and is glad they are a part of the team.

“I am tremendously blessed to have been with the SkyWest family for this length of time!” said Augie.

Learn more about all of the opportunities SkyWest has available for veterans transitioning to civilian careers and apply today on our Careers Page.