Tag Archives: Flight Attendant

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SkyWest Top Service Moments of 2016

McKall Morris
Corporate Communications Manager

Whether it’s taking care of our fleet, our operation, our passengers or our employees, SkyWest people provide great acts of service every day of the year. With the New Year upon us, take a look at just a few of the top service stories shared with us in 2016.


  • CaptureCaptain Praised for Act of Kindness

In April, a mother and her young children were on a late-night flight. As the mom struggled to carry her sleeping children and the family’s luggage off the aircraft, Captain Tracy Woodbury came to assist, offering to carry the sleeping toddler to help the family get home. The mother was so touched she shared the story in a Facebook post. Read the full story here.

  • Flight Attendant Helps Passenger Make Crucial Connection

Passenger Joe Stevens reached out to us to pass along his thanks to Flight Attendant Manuel Parra. If it wasn’t for Manuel’s service, Joe told us he likely would have missed his international flight connection to travel to his ill wife.

“I fly frequently and have never received such helpful, friendly service from any flight attendant comparable to the service I received from Manuel,” Joe said. “I told Manuel that I had a very short layover before I had to board a connecting flight to Asia to meet with my wife, who was ill. Our flight was close to an hour late leaving, and I was concerned I wouldn’t have time to make my connection.”

As promised to Joe, Manuel helped him through the immigration desk, the customs desk, the kiosk to get his boarding pass, and then through the security gate – just in time for Joe to board as the last passenger.

“For a flight attendant to offer such help is rare, and I want to let you know how much I appreciated him,” Joe continued. “I would definitely have missed my flight otherwise. Not only was his level of service far beyond what I have experienced on my many flights over the years, it was also beyond any level of customer service I have received in any industry. Manuel is much more than just an excellent flight attendant; he is an excellent person.”

  • CS Supervisor Flies with Unaccompanied Minor

img_0668An Aspen deaf camp counselor arrived at the local airport with a 12 year-old boy whose parents purchased a last-minute ticket home to Austin, Texas due to a family emergency. There was one problem; the flight had a connection in Denver. United Airlines does not allow unaccompanied minors under the age of 15 to travel alone during a connecting flight. The family was unaware of the policy, and the camp’s counselor was unable to accompany the boy home.

That’s when Customer Service Supervisor Zak Sidibe took it upon himself to help. On his own time, he flew as a passenger with the boy to Denver to escort him to his connecting flight back home to Austin. Zak communicated with the boy’s deaf parents via text message every step of the way. Thanks to his genuine kindness and heartfelt generosity, the family had some peace of mind knowing their son was in good hands to get home safely during a trying situation.

  • SLC Maintenance Team Donates Time and Talent to Leonardo Museum 

Leo BufferRecently, mechanics at our Salt Lake City maintenance base volunteered their time and expertise to the Leonardo Museum, sharing their love for the miracle of flight with the museum’s 180,000 annual visitors. After helping to reconstruct a C-131 aircraft inside the museum for the opening of the FLIGHT exhibit earlier this year, the SkyWest maintenance team volunteered their time to restore the plane’s luster and shine. Read the full story here.

  • Pilot Reaches Out to Young Passenger’s Parents During Diversion

Captain Peter Wagstaff recently went the extra mile when he made sure an unaccompanied minor and his anxious parents were informed during a diversion. He sat with the boy and allowed the boy to use his phone to call his parents and let them know what had happened. We received a letter from the child’s parents thanking Captain Wagstaff.

“The captain continued to keep us updated via texts on the progress of the plane,” mother Beth Shanker said, “As a parent of an unaccompanied minor, it was a relief to know someone was watching out for my son. We really appreciated the captain’s updates. He should be commended for the customer service.”

  • “I’m Your Match!” SkyWest Flight Attendant Donates Kidney to Co-worker 

JeAfter an ongoing battle against her kidney disorder, Tonuah Trujillo, a Seattle-based SkyWest flight attendant had received the bad news – her kidney function had declined to 12 percent, and she was going to need kidney dialysis or a transplant very soon. As Tonuah was preparing for dialysis due to the lack of donor matches, an incredible thing was taking place behind the scenes. For nearly three months, Chicago-based SkyWest flight attendant Jeanette Perez was taking numerous tests to see if she was a match for Tonuah.

“I became aware of Tonuah’s need via Facebook back in the fall. Long story short, I went through test after test to see if I was her match with the mentality of ‘if it’s meant to be, it will,’” Jeanette said. “I was finally given the go at the end of January and told Tonuah the good news. She did not know I was testing. She didn’t even know who I was really – other than our one time meeting on a Christmas deadhead.”

Read the full story here.


As illustrated by these stories ­– and even more from the year– SkyWest people deliver extraordinary service each day. With more than 30 million passengers this past year, SkyWest’s more than 11,500 aviation professionals have proven what it means to go above and beyond. Looking at joining the SkyWest team? Learn more by visiting www.skywest.com/careers

Doolittle Raid

Honoring a WWII Hero

Layne Watson
Corporate Communications Manager

Doolittle_RaiderNearly 75 years after the historic Doolittle Raider mission as part of WWII, SkyWest was honored to fly the last surviving member of the Doolittle Raiders, Lieutenant Colonel Dick Cole (age – 101), to attend the funeral service of a fellow Doolittle Raider. With a World War II hero on their flight, the SkyWest crew (CA Mike Spencer, FO Jeff Blaylock and FA Hayley Neves) ensured Lt. Col. Cole received the hero’s welcome he deserved.

“The entire crew went above and beyond to make this a special day for Lt. Col. Cole,” said Tracy Gallo – VP of Flight Ops. “That he was going to bury the last remaining member of his squad made the service even more meaningful.”

Left to Right, Front Row: Lt. Col. D.H. Doolittle; Lt. R.E. Cole. Back row: Lt. H.A. Potter; SSgt. F.A. Braemer; SSgt. P.J. Leonard

Lt. Col. Cole was part of one of  the most famous missions in U.S. military history when, on April 18, 1942,  he and 79 other brave members of the U.S. Air Force set out aboard 16 B-25B Mitchell medium bombers as part of  the United States’ response to the bombing of Pearl Harbor. Their mission, to bomb Japanese forces in Tokyo, was highly dangerous as their bombers were unable to land on the aircraft carrier they took off from.

Led by Lieutenant Colonel James Doolittle, 15 of the bombers landed in China after carrying out there mission, where eight crewmembers were captured by Japanese soldiers. The other bomber landed in the Soviet Union, where the crew was interned for more than a year before being returned to the U.S. In total, the Doolittle Raiders lost 11 men on their mission. The remaining 69 heroes returned home to the U.S. With the passing of his friend, Lt. Col. Cole is the last living Doolittle Raider.

Doolittle RaidUpon learning that he would captain the flight carrying this special passenger, Captain Spencer made a quick trip to the local grocery store to pick up nine dozen donuts. The crew then met Lt. Col. Cole in the boarding area and escorted him to the aircraft and arranged for him to sit in row one. After boarding was complete, the donuts were passed out to passengers as Captain Spencer read the story of the Doolittle Raiders over the intercom. The cabin was quick to give Lt. Col. Cole a huge round of applause.

Lt. Col. Cole continued to receive the VIP treatment throughout the duration of his flight to MSO, where he was again escorted by the crew. As we celebrate the birth of the United States this Independence Day weekend, a special thanks to Lt. Col. Cole and all those who have served and continue to preserve our freedoms. At SkyWest, we proudly support more than 1,000 active or retired military members across our operation.

Our crew Mike, Jeff and Hayley are another great example of SkyWest’s unique culture where 11,600+ employees are continually going out of their way to make a difference for their passengers. To learn more about working at SkyWest, visit www.skywest.com/careers .

Read more stories about SkyWest People Making a Difference!

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How to Become a SkyWest Flight Attendant

McKall Morris
Corporate Communications Manager

SkyWest Flight Attendants are safety professionals who enjoy helping others with a smile. They have the confidence and training to handle any situation they may encounter, both on the ground and at 35,000 feet in the air. To join the dynamic InFlight team and earn a pair of wings, follow these steps:

  1. Review the Flight Attendant Career Guide
  2. Submit an online application for the Flight Attendant position
  3. Attend an InFlight group interview at one of our upcoming group interview locations; No invitation is needed
  4. Group interviews follow the same format at all locations: Applicants should wear business attire, bring a resume and check in for the group interview between 5:00 p.m. and 6:00 p.m. InFlight recruiters will give a brief presentation about SkyWest, the Flight Attendant position requirements and the available training class dates
  5. There is a short break for applicants to ask questions and consider the requirements, such a potential relocation, schedule flexibility and the ability to attend the 31 days of training on the dates available
  6. Applicants continue with the interview process by each taking a turn explaining, in one minute, why they would be a great Flight Attendant to the group
  7. Immediately following, recruiters review resumes and notes on their presentations
  8. A list will be posted of the applicants selected for an individual interview that night
  9. Following the one-on-one interview, applicants will be notified within two weeks of the results, and if selected for the Flight Attendant position, the email will contain a conditional offer of employment and ask the applicant to confirm or decline the offer
  10. Those who accept the offer will be confirmed in an InFlight Initial New Hire training class and emailed a study packet two to three weeks prior to their class date
  11. Training focuses on safety and applicants must adhere to the guidelines and policies set forth and successfully complete the curriculum

Following training, new SkyWest Flight Attendants begin their dynamic and exciting role which allows them to travel, meet new people and take on new challenges every day.

Read more articles about applying at SkyWest.

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Become a SkyWest Flight Attendant

McKall Morris
Corporate Communications Manager

SkyWest flight attendants are part of an exciting team of professionals who love working in the travel industry and sharing their enthusiasm with passengers. This is a dynamic and exciting position that allows you to travel, meet new challenges, and be invigorated every day as you portray the essence of SkyWest to our customers!

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“Layla and I love flying together. It’s always a lot of fun!” – Mary Deperrot, Chicago-based flight attendant.

Those who are ready to become a SkyWest flight attendant may submit an application today and attend a  flight attendant interview at any one of the following locations in March:

  • March 1 in Minneapolis, Minneapolis
  • March 2 in La Crosse, Wisconsin
  • March 2 in Fargo, North Dakota
  • March 3 in Eugene, Oregon
  • March 3 in Portland, Oregon
  • March 7 in Orlando, Florida
  • March 8 in Colorado Spring, Colorado
  • March 8 in Dallas, Texas
  • March 9 in Santa Barbara, California
  • March 9 in Houston, Texas
  • March 10 in San Francisco, California
  • March 10 in Memphis, Tennessee
  • March 15 in Seattle, Washington
  • March 15 in Charlotte, North Carolina
  • March 16 in Chicago, Illinois
  • March 16 in Aurora, Colorado
  • March 17 in Albuquerque, New Mexico
  • March 17 in Atlanta, Georgia
  • March 22 in San Antonio, Texas
  • March 23 in Madison, Wisconsin
  • March 24 in Salt Lake City, Utah
  • March 24 in Los Angeles, California
  • March 29 in St. Louis, Missouri
  • March 29 in Asheville, North Carolina
  • March 30 in Kansas City, Missouri
  • March 30 in Sioux Falls, South Dakota
  • March 31 in Rogers, Arkansas
  • March 31 in Lincoln, Nebraska

Click here for more information about each of these events. Please note that the dates and locations of events may change without notice.

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SkyWest Flight Attendant Interviews in a City Near You!

McKall Morris
Corporate Communications Manager

SkyWest flight attendants enjoy an exciting and dynamic career. Not only are they able to travel to hundreds of cities across the U.S., Canada, Mexico and the Bahamas, they also have the opportunity to meet new people and take on new challenges every day. Of course, their most important responsibility is to ensure the safety of each passenger onboard more than 1,700 daily flights.

This is no ordinary job. It’s a chance to be a part of an incredible team that’s continually going above and beyond to provide the best service in the industry.GreatByChoice_0193

Those who are ready to launch their SkyWest career may submit an application today and attend a SkyWest flight attendant interview at any one of the following convenient locations in February:

  • Feb. 2 in Sacramento, California
  • Feb. 2 in Minot, North Dakota
  • Feb. 3 in Spokane, Washington
  • Feb. 4 in Cincinnati, Ohio
  • Feb. 8 in Detroit, Michigan
  • Feb. 9 in San Jose, California
  • Feb. 9 in Alpena, Michigan
  • Feb. 10 in Santa Ana, California
  • Feb. 11 in Tucson, Arizona
  • Feb. 15 in Helena, Montana
  • Feb. 16 in Salt Lake City, Utah
  • Feb. 17 in Aurora, Colorado
  • Feb. 18 in Chicago, Illinois
  • Feb. 22 in Fresno, California
  • Feb. 23 in Boise, Idaho
  • Feb. 24 in Nashville, Tennessee
  • Feb. 25 in Oklahoma City, Oklahoma
  • Feb. 29 in Las Vegas, Nevada

Click here for more information about each of these events. Please note that the dates and locations of events may change without notice.

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SkyWest Flight Attendant Praised as “A God Send”

McKall Morris
Corporate Communications Manager

SkyWest’s success is a direct result of the incredible aviation professionals who who regularly go above and beyond to help passengers on more than 1,700 daily flights. Recently, Mary Morgan, a Seattle-based flight attendant was commended for being “a God send…at a most difficult time” thanks to the kindness and support she provided on a flight from Ontario, California to Seattle.

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SkyWest Airlines,

I am writing to acknowledge a flight attendant who truly “got me home” on a most difficult flight. Mary, her name, Flight 3447 Friday May 8th, Ontario to Seattle.

#1) I am claustrophobic – especially in planes #2) I had received a call while on a weeks vacation that my 89 yr old mom had become quite ill and was near death.

To sit next to my husband we had changed our seats to the only side-by-side seats left in the plane – last row on the plane. I boarded the plane in tears anticipating my anxiety flying and what awaited me at home. Mary picked up on my state of being immediately, brought me tissue and settled us in without asking any questions. As we sat side by side with Mary for “take off,” etc. my husband told her my challenges. She went beyond the call of duty to console me, work with my phobia and just over see my well being throughout the trip, all the way to our terminal good-bye. She was a God send for me at a most difficult time.

I did arrive in time to share three days with my mom before her death.

Thank you Mary for everything. Thank you SkyWest for employing such insightful, sensitive people.

Sincerely,

Donna Sheree Bullock

This letter is just one of the many compliments SkyWest’s 10,000+ employees receive each week thanks to their efforts to ensure every passenger enjoys a great travel experience.